Associate Director Media - LVL remote type Remote locations United States - Remote time type Full time job requisition id R-244742 Career Category Marketing Job Description Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. Amgen is advancing a broad and deep pipeline and portfolio of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Associate Director, Media - LVL In this role, you will support the planning, execution, and optimization of Amgen’s U.S. commercial media strategy, with responsibility across Digital, Addressable, Video, TV, Search, and Point of Care channels within both HCP and DTC landscapes. You will translate brand and business objectives into integrated media plans and ensure strong execution across activation, operations, and performance optimization. You will bring strong working expertise across the modern media ecosystem, with a clear understanding of how channels work together across the customer journey to drive commercial outcomes. You will manage day‑to‑day media execution, including activation workflows, trafficking, tagging, and tracking, and partner closely with agency teams to ensure accuracy, consistency, and scalability across campaigns. You will work in close partnership with analytics, technology, and agency teams to support measurement frameworks, ensuring media is measurable by design and enabling performance optimization and reporting at the brand level. As a key member of the media leadership team, you will manage agency relationships at the brand or portfolio level, support alignment with platform partners, and collaborate with Brand, Medical, Legal, and cross‑functional stakeholders to ensure compliant and effective execution. This role contributes to advancing Amgen’s media capabilities by applying enterprise standards, identifying optimization opportunities, and supporting test‑and‑learn initiatives that can scale across the portfolio. Responsibilities include: - Support the execution of media strategy across Digital, Addressable, Video, TV, Search, and Point of Care channels for both HCP and DTC audiences, ensuring alignment to brand and enterprise objectives. - Serve as a media subject‑matter expert at the brand or portfolio level, advising stakeholders on channel roles, audience strategy, investment mix, and optimization across the customer journey. - Manage day‑to‑day media activation and operations, including trafficking, tagging, tracking, and quality control, ensuring accurate and timely execution across all assigned campaigns. - Apply and reinforce enterprise media platform and operational standards (e.g., DCM, Prisma, MediaTools, Guidelines), ensuring consistency, compliance, and data integrity in execution. - Partner closely with Analytics and Technology teams to implement measurement frameworks, tagging standards, and tracking methodologies that enable performance reporting and optimization. - Manage brand‑level agency relationships, setting clear expectations for execution quality, measurement rigor, and operational discipline across planning, buying, and reporting. - Support coordination with media platform partners, staying informed on platform capabilities, policy updates, and compliance considerations relevant to pharmaceutical marketing. - Enable effective cross‑functional collaboration with Brand, Medical, Corporate Communications, Legal, Technology, and Analytics teams to ensure seamless, compliant execution. - Identify and support test‑and‑learn initiatives, including piloting new channels, platforms, data solutions, or activation models. - Evaluate pilot results and performance insights, providing recommendations to inform enterprise‑level scaling decisions. - Drive continuous improvement by applying learnings from campaign performance, pilots, and evolving media best practices. - Ensure all media activity is executed in compliance with regulatory, privacy, and security requirements, escalating risks or issues as appropriate. - Travel: Up to 20% domestic travel annually to visit agency partners and Amgen headquarters (Thousand Oaks). What we expect of you We are all different, yet we all use our unique contributions to serve patients. The professional we seek is a collaborative partner with these qualifications. Basic Qualifications: - Doctorate degree and 3 years of media and/or marketing experience OR - Master’s degree and 5 years of media and/or marketing experience OR - Bachelor’s degree and 7 years of media and/or marketing experience OR - Associate’s degree and 12 years of media and/or marketing experience OR - High school diploma / GED and 14 years of media and/or marketing experience Preferred Qualifications: - 7+ years of experience in paid media/marketing with a focus on planning, buying, execution and measurement - Technical competencies: expert in media targeting and segmentation (consumer and HCP), multi-channel media plan development, omnichannel orchestration and journey planning and execution, media measurement and optimization, agency leadership - Experienced leader of teams, both internal and external - Expertise in media planning and deliveries for traditional/linear/TV as well as digital channels and platforms - Strong analytical skills with an ability to uncover insights from performance/measurement tracking to drive action that increases brand impact. - Strong ability in both leading cross-functional teams, and in being a member of a cross-functional team - Skilled communication effectiveness: the ability to effectively engage, connect, and influence senior leadership and marketing organizations - Ability to translate and communicate complex information/strategies into simple and impactful carry out of plans - Desire and ability to find opportunities to work smarter and more efficiently, and implement with excellence - Ability to excel and navigate a fast-paced environment requiring excellent multi-tasking and instinctual decision-making skills - Comfortable with inspiring change and navigating internal and external impact accordingly - Preferred experience working within media agencies What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications. In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include: - A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts - A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan - Stock-based long-term incentives - Award-winning time-off plans - Flexible work models where possible. Refer to the Work Location Type in the job posting to see if this applies. Apply now and make a lasting impact with the Amgen team. careers.amgen.com In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Application deadline Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position. Sponsorship Sponsorship for this role is not guaranteed. As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Salary Range 150,768.75USD -203,981.25 USD

Director, Digital Product Management Catalysts remote type Remote locations United States - Remote time type Full time posted on Posted 5 Days Ago job requisition id R-245536 Career Category Information Systems Job Description Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity-related conditions. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Director, Digital Product Management Catalysts What you will do Let’s do this. Let’s change the world. In this vital role you will lead a team of product managers who embed with priority products, product groups, and enterprise initiatives to accelerate Amgen’s adoption of the Digital Product Operating Model (DPOM). Reporting to the Executive Director, Product Management Hub, this leader will help Amgen move from output-driven delivery to outcome-driven product management through direct product work, coaching, and hands-on capability building.This role is not a traditional advisory or training role. The Director and their team will work directly with product teams, business functions, digital product leadership, and technology leaders to improve how products are defined, prioritized, measured, and delivered. Catalyst product managers will perform product management responsibilities while embedded with teams, including clarifying user and business problems, shaping product strategy, improving roadmaps, defining OKRs and KPIs, supporting discovery, strengthening prioritization, and connecting delivery work to measurable outcomes. The Director will be accountable for both product outcomes within embedded engagements and DPOM adoption outcomes across supported teams. This leader will also hire, develop, coach, and deploy a team of 3–5 product managers. Responsibilities: Catalyst Team Leadership and Deployment - Build, lead, and develop a high-performing team of product management catalysts who embed with priority products, product groups, and enterprise initiatives. - Define and operationalize the Catalyst engagement model, including how teams are selected, engagements are scoped, success is measured, and learnings are scaled. - Deploy Catalyst team members against high-priority opportunities to improve product outcomes and accelerate DPOM adoption. - Coach Catalyst team members through real product work, including discovery, strategy, prioritization, roadmaps, OKRs, stakeholder alignment, and value measurement. - Create a team culture grounded in product craft, coaching excellence, enterprise impact, and measurable outcomes. Embedded Product Leadership and Product Outcomes - Lead the Catalyst team in performing hands-on product management responsibilities while embedded with product teams and product groups. - Help teams clarify business and user problems, define measurable outcomes, and make value-based prioritization decisions. - Support teams in developing strong product strategies, roadmaps, OKRs, KPIs, discovery practices, and value realization plans. - Partner with business functions, digital product leadership, and technology leaders to align product work to enterprise priorities and measurable business value. - Create lighthouse examples of strong product management, outcome orientation, discovery, prioritization, and DPOM adoption. DPOM Adoption and Capability Building - Accelerate adoption of DPOM through hands-on coaching, embedded execution, and practical application of product standards. - Help teams move from feature/output roadmaps to outcome-oriented product strategies and success measures. - Upskill product managers, product owners, business partners, technology leads, and cross-functional team members through real product work. - Identify recurring capability gaps, adoption barriers, and product management anti-patterns, and partner with Product Management Hub leadership to address them. - Contribute insights from embedded engagements to improve DPOM playbooks, training, tools, standards, and operating rhythms. Stakeholder Partnership and Enterprise Influence - Partner closely with business functions, digital product leadership, technology leaders, and enabling teams to support adoption of product ways of working. - Influence senior stakeholders to shift from project-based delivery and stakeholder-request roadmaps toward empowered, outcome-driven product teams. - Serve as a trusted product leader who can operate credibly with executives, product teams, technology teams, and business partners. - Balance enterprise DPOM consistency with practical implementation in different product and business contexts. - Represent the Product Management Hub in discussions about product maturity, capability development, adoption barriers, and value realization. Measurement, Learning, and Continuous Improvement - Define and track success measures for Catalyst engagements, including product outcomes, adoption outcomes, team maturity, and capability growth. - Monitor engagement impact and use data and qualitative feedback to refine the Catalyst model. - Surface insights, risks, and recommendations to Product Management Hub leadership. - Convert learnings from Catalyst engagements into reusable practices, examples, playbook improvements, and enterprise capability-building opportunities. - Help establish product management as a durable function and leadership discipline across Amgen. What we expect of you We are all different, yet we all use our unique contributions to serve patients. patients. The Product leader we seek is a strong product practitioner, coach, and people leader with these qualifications. Basic Qualifications: - Doctorate degree and 4 years of Digital Product Management, Product Leadership or Digital Transformation experience OR - Master’s degree and 8 years of Digital Product Management, Product Leadership or Digital Transformation experience OR - Bachelor’s degree and 10 years of Digital Product Management, Product Leadership or Digital Transformation experience. In addition to meeting at least one of the above requirements, you must have at least 4 years’ experience directly managing people and/or leadership experience leading teams, projects, programs, or directing the allocation or resources.Your managerial experience may run concurrently with the required technical experience referenced above Preferred Qualifications: - 5+ years of progressive experience in digital product management, including product strategy, discovery, roadmapping, prioritization, delivery, and outcome measurement. - Demonstrated success leading, coaching, or developing product managers and helping teams improve product management craft. - Strong product leadership experience in complex, cross-functional environments, with the ability to influence across business, technology, data, design, and operations. - Proven ability to move teams from output-oriented delivery to outcome-oriented product management. - Experience embedding with teams or leading transformation through hands-on product execution, coaching, and practical capability building. - Strong understanding of product operating models, product lifecycle practices, OKRs, KPIs, roadmaps, discovery, prioritization, and value realization. - Ability to operate as a player-coach: willing to go deep into product work while building capability in others. - Excellent stakeholder management skills, including the ability to align business functions, digital product leaders, and technology leaders around product outcomes. - Exceptional communication, facilitation, and storytelling skills, including the ability to coach teams and influence senior audiences. - Experience in healthcare, biotechnology, or other regulated industries preferred; candidates from high-tech, digital, consulting, or product-led organizations are also encouraged to apply. - Familiarity with AI-native product development, generative AI workflows, responsible AI principles, and the evolving role of AI in product management preferred. - Comfort operating in ambiguity, building new capabilities, and helping teams adopt new ways of working while maintaining trust and momentum. What you can expect from us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications. In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include: - A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts - A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan - Stock-based long-term incentives - Award-winning time-off plans - Flexible work models where possible. Refer to the Work Location Type in the job posting to see if this applies. Apply now and make a lasting impact with the Amgen team. careers.amgen.com In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Application deadline Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position. Sponsorship Sponsorship for this role is not guaranteed. As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Salary Range

Observational Research, Director (Obesity) remote type Remote locations United States - Remote time type Full time job requisition id R-245434 Career Category Research Job Description HOW MIGHT YOU DEFY IMAGINATION? If you feel like you’re part of something bigger, it’s because you are. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing, and delivering ever-better products that reach over 10 million patients worldwide. It’s time for a career you can be proud of. Observational Research, Director (Obesity) We are currently hiring for an Observational Research Director to support the obesity franchise. The growing demand for real-world evidence (RWE) from regulatory and reimbursement authorities makes observational research a key component of drug development and commercialization. Amgen's Center for Observational Research (CfOR) is a global organization with industry-leading capabilities to generate generates RWE that supports business needs across a product’s lifecycle. CfOR scientists partner with internal collaborators and industry experts to craft, conduct, interpret, and publish observational research that advises decision-making from the early development of a molecule to the design of clinical trials and the safety and efficacy of Amgen medicines. CfOR studies include but are not limited to evidence generation regarding the frequency and distribution of disease, the clinical burden of disease, the natural history or clinical course of the disease, the design of clinical trials, treatment cost, and utilization patterns, and the safety and efficiency of therapeutic interventions. Live What you will do Let’s do this. Let’s change the world. In this vital role you will lead a team of epidemiologists to conceptualize, design, conduct, analyze, interpret and publish observational research supporting drug development programs and regulatory submissions, investigating post-marketing safety and effectiveness. Key Activities Include: - Effectively lead, develop, and mentor a team of scientists - Be the technical expert in a cross-functional team to: identify evidence needs; develop the RWE plan to support the product development and commercialization strategy; and develop, maintain and expand a portfolio of observational research activities to support these strategies - Design and execute studies to support evidence generation such as identifying appropriate patient populations, assessing disease burden and resource utilization, obtaining product registrations and label-expansions, meeting post-marketing requirements/commitments, and product differentiation - Find opportunities to substitute for and/or complement interventional studies to reduce time and cost of drug development - Influence cross-functional team members as to the appropriate use and timing of non-interventional research to answer high-priority strategic business questions - Leverage real-world data and CfOR analytic approaches to inform high-value business decisions for multiple stakeholders - Track business and functional priorities and align resources against those priorities - Participate in initiatives to improve capabilities within CfOR and provide input into CfOR meetings - Develop and maintain relationships with key leaders in observational research Win What we expect of you We are all different, yet we all use our unique contributions to serve patients. We are looking for a Director with these qualifications. Basic Qualifications: Doctorate degree and 4 years of scientific experience OR Master’s degree and 8 years of scientific experience OR Bachelor’s degree and 10 years of scientific experience Preferred Qualifications: - Doctorate in Epidemiology or other subject with high observational research content - Experience in the design, execution, and analysis of observational research studies within Pharmaceutical or Public Health setting - Experience in research to support drug development - Experience in observational research project planning and management - Excellent verbal and writing communication and interpersonal skills - Experience working in multi-disciplinary teams Thrive What you can expect of us As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being. The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications. Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including: - Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts. - A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan - Stock-based long-term incentives - Award-winning time-off plans and bi-annual company-wide shutdowns - Flexible work models, including remote work arrangements, where possible Apply now for a career that defies imagination Objects in your future are closer than they appear. Join us. careers.amgen.com Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position. Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. #obesity Salary Range 187,271.15USD -253,366.85 USD

Title: Executive Director, Enterprise Solutions (2026-49456) Location: United States Job Description: Job Number: 2026-49456 Category: Information Technology Shift: Day Exempt/Non-Exempt: Exempt Business Unit: ForHealth Consulting Department: ForHealth Consulting - Digital Transformation Solutions - W401600 Job Type: Full-Time Union Code: Non Union Position -W60- Non Unit Professional Num. Openings: 1 Work Location: 100% Remote Salary Minimum: USD $230,000.00/Yr. Salary Maximum: USD $250,000.00/Yr. The position serves as the primary IT leader for the ForHealth Consulting Enterprise Solutions Team, supporting shared solutions and IT services that are used across the business. The Enterprise Solutions Leader reports to the Managing Director of Digital Solutions. This individual is responsible for driving strategy, delivery, and operational support for all shared solutions and IT services, serving as a partner to other Digital Solutions leaders. This leader drives all technology initiatives, aligning IT resources, projects and activities closely to business needs and priorities. The Enterprise Solutions Leader fosters a collaborative, business-aligned approach to solution development and operational support, working across teams to ensure alignment of enterprise standards and the delivery of high-value solutions. This individual ensures that IT services, solutions, and initiatives are strategically aligned with business goals and deliver measurable value. The Enterprise Solutions Leader is responsible for managing a multi-disciplinary team of IT staff, directing all related IT activities and resources to help the organization achieve its objectives through efficient and effective use of technology, while maintaining strong alignment with Digital Solutions leadership and strategy. - Lead and manage the Enterprise Solutions IT team, providing direction and management to align technology with business objectives, service excellence, internal client experience, and operational performance. - Manage and oversee the delivery of shared solutions that support the ForHealth Consulting IT Roadmap and overall goals, priorities and strategy. - Evaluate and monitor the effectiveness and life cycle of the Enterprise Solutions portfolio, proactively planning for end-of-life replacements, and modernization. - Work with the Digital Solutions HCFS and HSS teams to leverage common platforms, ensure integration, and promote standardization where appropriate. - Partner with the Digital Solutions Architecture/Capture team to evaluate new business opportunities, design and deliver scalable solutions, and oversee the end-to-end delivery of technology capabilities that maintain and enhance the full portfolio of solutions supporting the business. - Collaborate with the broader Digital Solutions team to identify and prioritize initiatives that enhance operational efficiency, as well as user and client experience. - Manage the operational relationship with UMass Chan IT, to ensure alignment between UMass Chan deliverables and ForHealth Consultings priorities. Ensure solutions, services and infrastructure are delivered when expected and to the degree specified. Proactively track and manage issues to successful resolution. Escalate to Digital Solutions Managing Director when indicated. - Provide oversight and management of test automation including the procurement and implementation of tools to create test automation capabilities for ForHealth. - Manage the Enterprise IT Solutions budget, including resource allocation, forecasting, and time tracking for project-level needs. - Partner closely with all ForHealth leaders, including Digital Solutions, to understand strategic priorities and advise and deliver technology solutions. - Lead and/or support the digital transformation initiatives for business units or other digital solutions leaders. - Develop and execute IT strategy and plans that support the business, in alignment with ForHealth Consultings overall goals, priorities and strategy. - Deliver realistic, well defined and accurately scoped proposals for new projects, upgrades, enhancements, and system maintenance. - Partner with Business Intelligence to identify and develop architecture and infrastructure needs for data governance, management and analysis - Participate in and support IT planning, governance, and budgeting processes. - Manage the delivery of shared solutions to ensure ForHealth projects are on time and budget, and deliver successful, high-quality outcomes and stakeholder satisfaction. - Oversee the Enterprise Solutions Team IT budget, including resource allocation, forecasting, and financial management. - Direct IT budget allocation and resource management for the Enterprise Solutions Team, including time tracking for project-level needs, vendor and development partner management, and surge staffing coordination. - Establish and prioritize sub-teams as needed, to focus on high priority and high impact initiatives. - Develop and maintain quality assurance testing standards, tools and automation capabilities consistent with accepted community standards - Manage external solution partners and staff augmentation resources partners for approved projects - Manage vendor relationships, contracts, and performance for platforms and shared solutions - Oversee IT operations and infrastructure, coordinating and facilitating service relationship with UMass Chan IT - Develop, implement, and monitor policies and procedures for effective operation and security shared/enterprise solutions. - Act as a key liaison for all platform and shared solutions needs, leading and supporting cross-functional IT initiatives. - Promote and ensure adherence to enterprise standards, architecture, and security in all IT activities. - Identify opportunities for technology to improve efficiency, reduce cost, and create competitive advantage. - Monitor IT service performance and manage issue escalation for the Enterprise Solutions Team. - Support change management, communication, and adoption efforts related to IT initiatives. - Track, measure, and report on the business value delivered by IT investments. - Bachelors degree in Computer Science, Information Technology, Business Administration, or related field - 8+ years of experience in IT leadership roles, with direct experience supporting platforms and shared solutions - Proven track record in IT strategy development, budget management, solution delivery, and operations - Demonstrated ability to build effective partnerships and serve as a trusted technology advisor. - Strong understanding of healthcare industry trends, compliance requirements, and consulting environments - Excellent communication, stakeholder management, and problem-solving skills. - Proven ability to manage projects, coordinate cross-functional teams, and influence in a matrixed environment - Deep experience with IT maturity, service management frameworks, and delivery methodologies Preferred Qualifictions: - Master's degree in Computer Science, Information Technology, Business Administration, or related field - IT leadership experience in healthcare, human services or public sector - Commercial consulting, service or solution delivery experience, with responsibility for project or client management - PMP or Lean /Six Sigma certification - Experience developing and applying metrics to measure and monitor the efficiency, effectiveness and quality of services, including developing and executing performance and service improvement plans - Experience measuring and improving client satisfaction for technology services #LI-AC1 Posting Disclaimer: This job posting outlines the primary responsibilities and qualifications for the role but is not intended to be an exhaustive list. Duties and expectations may evolve in response to the needs of the department and the broader institution. In alignment with our commitment to pay transparency, the base salary range for this position is listed above (exclusive of benefits and retirement). At UMass Chan Medical School, final base salary offers are determined based on a combination of factors, including your skills, education, and relevant experience. We also consider internal equity to ensure fair and consistent compensation across our teams. Please note that the range provided reflects the full base salary range for this position. Offers are typically made within the midrange to allow for future growth and development within the role. In addition to base pay, UMass Chan offers a comprehensive Total Rewards package, which includes paid time off, medical, dental, and vision coverage, and participation in a 401(a)-retirement plan, with the option to contribute to a voluntary 403(b) plan. UMass Chan welcomes all qualified applicants and complies with all state and federal anti-discrimination laws.