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Founded in 1989 and headquartered in Chicago, Jet Support Services, Inc. (JSSI) is the largest independent provider of hourly cost maintenance programs for business aviation. JSSI delivers comprehensive coverage for engines, airframes, and auxiliary power units (APUs) across more than 300 different aircraft makes and models, helping owners and operators stabilize maintenance budgets, maximize aircraft availability, and protect asset value throughout the lifecycle of ownership. Maintenance teams Traxxall maintenance tracking software Parts & Engines Conklin aircraft cost and performance data Aviation Capital asset-based financing solutions With more than 6,500 aircraft supported through programs and software platforms, JSSI leverages its unique independence, unmatched scale, and data-driven insight to deliver customized solutions and support models aligned to the interests of each client — regardless of aircraft platform. JSSI is backed by leading institutional investors GTCR, Genstar Capital, and Blackstone.
Engine Technical Advisor
Location
United States
Posted
128 days ago
Salary
€90K - €105K / year
Seniority
Mid Level
Job Description
Engine Technical Advisor
Jet Support Services
Role Description The Engine Technical Advisor is the primary contact for Clients and will handle their needs on routine, minor unscheduled and AOG events. The Engine Technical Advisor manages customer events utilizing the Product Line Specialist (PLS) to assist them in supporting events for which they need assistance. - Set up preliminary scheduled inspections or major unscheduled events. - Support a customer in AOG events. - Develop and maintain client relationships through periodic contact. - Grow and maintain relationships with regional service facilities, mobile repair teams, etc. - Research logbooks and/or conduct visual inspections for new enrollments or existing contracts. - Review and process invoices in AMS, meeting turn time goals set forth by Technical Services Management. - Responsible for maintenance event triage, assessing and ensuring each situation is handled appropriately by: - Handling the event from start to finish with assistance, when necessary, as primary liaison support between relevant maintenance facilities, parts sourcing vendors, and the customer. - Turning event over to the Product Line Specialist. - Must have a thorough understanding of the current contract, policies and procedures. - Perform other responsibilities as assigned by Technical Services Management. Qualifications - Unrestricted work and residency authorization in the United States is REQUIRED. - Airframe and Powerplant ratings (or its equivalent) REQUIRED. - Bachelor’s degree in aviation Field preferred. - 10 years’ experience with corporate turbine-powered business aircraft (not commercial) preferred. - Fluency in reading, writing and effective communication. - Excellent Microsoft Excel, Word, and PowerPoint skills. - Strong interpersonal skills. - Ability to read and write articulately and analytically. - Clear understanding of relevant technical skills. - Ability to multi-task and work well under pressure. - Well organized. - Have or be able to obtain passport and perform international travel. Benefits - Annual base pay generally ranges from $90,000 to $105,000 (Euros). - Total rewards package may include an annual discretionary bonus plan, incentive or sales bonus plan, or other form of additional compensation. - Robust suite of benefits for full-time employees based in the USA, Canada, or the Philippines, starting day one of employment, including: - Medical, dental, and vision insurance. - Retirement savings programs. Company Description Founded in 1989 and headquartered in Chicago, Jet Support Services, Inc. (JSSI) is the largest independent provider of hourly cost maintenance programs for business aviation. JSSI delivers comprehensive coverage for engines, airframes, and auxiliary power units (APUs) across more than 300 different aircraft makes and models, helping owners and operators stabilize maintenance budgets, maximize aircraft availability, and protect asset value throughout the lifecycle of ownership. - Maintenance teams. - Traxxall maintenance tracking software. - Parts & Engines. - Conklin aircraft cost and performance data. - Aviation Capital asset-based financing solutions. With more than 6,500 aircraft supported through programs and software platforms, JSSI leverages its unique independence, unmatched scale, and data-driven insight to deliver customized solutions and support models aligned to the interests of each client — regardless of aircraft platform.
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