• Collaborate with other Design, Product, and Development managers to ensure alignment across projects • Collaborate with Design and cross functional teams to ensure Design team quality, efficiency and velocity meets team needs • Develop deep understanding of customer journeys, personas and segmentation within your portfolio of projects • Translate complex cognitive challenges across multiple projects into elegant user experiences delivered across multiple channels • Gain stakeholder support for designs by clearly communicating design vision and rationale • Conceptualize, design and define breakthrough user experiences, drawing inspiration from research, user goals, and the world around you

• Collaborate with other Design, Product, and Development managers to ensure alignment across projects • Proactively work with reports to ensure high quality designs and stakeholder satisfaction • Collaborate with other Design Managers and Director on user experience strategy • Work with agile leadership to ensure Design team quality, efficiency and velocity meets team needs • Develop deep understanding of customer journeys, personas and segmentation within your portfolio of projects • Translate complex cognitive challenges across multiple projects into elegant user experiences delivered across multiple channels • Gain stakeholder support for designs by clearly communicating design vision and rationale • Conceptualize, design and define breakthrough user experiences, drawing inspiration from research, user goals, and the world around you

Role Description Cengage is seeking a Principal UX Designer to shape and elevate our web and digital experience through strong product thinking, design craft, and a focus on systems thinking and future-oriented experiences. In this role, you will: - Define Web experience and strategy across complex systems, bringing clarity to ambiguity and translating business and product needs into intuitive, scalable solutions. - Operate across strategy and execution, helping teams move from vision to high-quality outcomes. - Partner closely with Marketing, Product, and Engineering to influence priorities, guide decisions, and ensure what we build delivers meaningful value to our users and the business. What You’ll Do: - Define and drive Web experience strategy across key product areas, shaping direction and guiding high-impact decisions. - Translate complex business, marketing, and product requirements into clear, scalable, and forward-thinking user experiences. - Use data, research, and experimentation to inform decisions and continuously innovate and improve experiences. - Apply modern tools, including AI, to accelerate and reimagine how we design and build. - Lead end-to-end design work, from discovery through delivery, ensuring quality and cohesion across the experience. - Operate at both strategic and executional levels, contributing hands-on design while guiding broader direction. - Influence cross-functional partners and leadership through clear communication, strong rationale, and thoughtful tradeoffs. - Experience building and scaling experimentation programs, including hypothesis development, success metrics definition, and A/B or multivariate testing frameworks. Qualifications - 8+ years of experience in UX, Web Strategy, web and product design with deep expertise across UX, UI, and research. - Consistent track record of driving ground-breaking change in web or platform experiences. - Strong ability to influence cross-functional partners and shape marketing, product, engineering, and business roadmaps through design leadership. - Strong portfolio demonstrating end-to-end web design work and measurable business impact. - Proficiency in demonstrating data, analytics, and user research to inform decisions and optimize outcomes. - Excellent communication and collaborator management skills, capable of influencing cross-functional teams. - Experience with front-end development (HTML, CSS, JavaScript) and strong collaboration with engineering teams. - Experience using innovative tools and workflows, including AI, to design, prototype, and build more efficiently. Benefits - Comprehensive and rewarding Total Rewards package designed to support and empower employees. - Participation in the company’s discretionary incentive bonus program. - Bonus target amount: 15% Annual: Individual Target. - Base pay range: $101,900.00 - $132,450.00 USD. Company Description Cengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. - We serve the higher education, workforce skills, secondary education, English language teaching, and research markets worldwide. - Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

• Creates intuitive and verbally engaging user interfaces and experiences for digital products and applications • Conducts user research, creating wireframes and prototypes • Collaborates with cross-functional teams to implement content solutions that meet user needs • Ensures seamless user interactions and adheres to content design principles • Iterates and improves designs based on user feedback • Designs systems to deliver innovative and impactful digital UX solutions • Assesses specialized, functional areas for enhancing digital user experiences • Develops complex UX designs and prototypes • Utilizes specialized UX content knowledge to influence strategic decision-making • Assists in managing digital UX projects aligning with strategic objectives • Conducts user research to understand target audience needs, behaviors, and pain points • Implements processes to ensure compliance with organizational policies • Coaches and mentors junior-level content designers