• Running needs and task analyses to understand what the business needs • Building across modalities: facilitator guides, participant workbooks, ILT decks, Articulate Storyline courses, job aids, and hybrid approaches, whatever the situation calls for • Partnering with directors and senior ICs as a trusted design advisor (rather than a request-taker) • Using AI tools to move faster by prototyping outlines, drafting storyboards, and generating assets, so you can spend your time on the work that requires your expertise • Keeping our content library accurate and current as the business evolves • Facilitating pilot sessions as new material launches and stepping in for ongoing courses when needed. • Mentoring other designers and helping set the design and creative standards for the team

• Conduct research and analyze user and business needs to create effective interfaces with a focus on onboarding journeys. • Gather and interpret user feedback and data to inform design decisions. • Collaborate with stakeholders to understand project objectives and target audience. • Create wireframes, layouts, and designs that meet user requirements and business goals, with strong creativity in UI to enhance onboarding flows and AI feature interactions. • Adapt designs for various devices and screen sizes. • Ensure design adherence to UX/UI principles and best practices, particularly for highly engaging and intuitive interactions. • Develop interactive prototypes to test and validate design concepts with users. • Conduct usability testing and gather feedback to refine designs. • Analyze user data and incorporate insights into design iterations. • Define optimal navigation flows and interactions for websites and applications. • Ensure seamless user experiences by considering information architecture and user journeys. • Maintain design consistency and adhere to technical requirements during the development process. • Collaborate with developers and product managers to ensure design feasibility and implementation.

Role Description We are looking to fill an opening for a Product Designer to join the Customer Experience (CX) team for 6 months. Reporting to the Director of UX, the Product Designer is responsible for: - Collaborating closely with your primary delivery team. - Building relationships with business leads and cross-functional stakeholders across the enterprise. - Interfacing directly with our partners in financial institutions and our customers. - Gaining a deep understanding of our users and customers. - Identifying and solving for user needs that align with business objectives and technical strategy. - Exploring the entire customer journey by researching and validating requirements with users and stakeholders. - Defining and designing conceptually before thinking of UI, prototyping, and testing solutions for iterative design. - Documenting reusable patterns leveraging our design system for rapid delivery with our development team. - Advocating for user-centered practice within the organization. This can be a remote role, however, for those who would like to come into the office, we are at 151 Yonge St, Toronto, ON. Qualifications - 5+ years of design experience as a key member of a product delivery team in a technology company. - Ability to articulate a clear rationale for all design decisions that unites an exceptional knowledge of UX/UI principles to user needs and business value. - Strong stakeholder relationship management and excellent verbal and written communication skills. - Skill in triaging design demands and identifying when to jump right to design and when more research is required. - Self-starter who can work both independently and collaboratively as part of a team. - Awareness of accessibility, WCAG, AODA, AMA, and contemporary inclusive design standards. - An online portfolio of previous and current professional work demonstrating various successful projects. - Exceptional skills with Figma and Miro or similar tools. - Investigation and workshopping skills to work with users to identify problems and potential solutions. - Familiarity with the investment or financial services industries is an asset. - Undergraduate degree in UX, Human Computer Interaction, or Graphic/Digital Design is an asset. - Fluent communication in English is required; bilingual in French is an asset. Requirements - Accountability in identifying, analyzing, and performing user research and data analysis. - Developing conceptual diagrams, task flows, information architecture, wireframes, and interaction design specs. - Creating user interface screens, components, and solutions for B2B2C web platforms. - Crafting and maintaining up-to-date interactive prototypes for presentation at an executive level. - Developing components, mocks, and prototypes and designing usability tests. - Consolidating design decisions into effective communication presentations and design specifications. - Communicating opportunities and design vision with Product Managers and Technical Leads. - Advocating for user-centered design within the organization. Benefits - A dynamic and inclusive culture that rewards innovation and celebrates success. Company Description Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and management, and over 1,000 employees. We’re building a comprehensive, technology-enabled, client-centric wealth services ecosystem. - Our clients include partners, advisors, and investors. - We’re a trusted partner for nearly all credit unions across Canada. - Our investment dealer and mutual fund dealer support thousands of investment advisors. - Aviso is backed by the collective strength of our owners: the credit union Centrals, Co-operators/CUMIS, and Desjardins.

• Lead design direction across Guidelines, Finder, Developer Experience, Integrations, and Media Delivery, setting a clear vision for your product area and aligning multiple teams and designers around shared goals. • Bring craft, polish, and strong attention to detail into complex product experiences, ensuring they feel simple, coherent, consistent, and unmistakably on brand. • Strengthen Frontify’s product identity by bringing more brand expression, personality, and emotional quality into the application experience. • Shape scalable UX and UI patterns across Guidelines, Finder, developer-facing tools, integration setup, content APIs, asset selection, and media delivery experiences. • Identify fragmentation and design debt across product areas, bringing structure, clarity, and reusable patterns that help teams move faster with higher quality. • Contribute to Frontify’s design system through components, interaction patterns, principles, and documentation that raise consistency and craft across teams. • Partner closely with product and engineering to make technically complex capabilities feel approachable, useful, and well-designed. • Guide designers across teams, helping them make strong design decisions, align to the broader product direction, and balance systems thinking with refined execution. • Champion accessibility, usability, brand consistency, and high-quality design across all experiences you touch.