• Build relationships with medium-large dropship partners to support their operational growth on the GOAT platform • Efficiently manage onboardings for new partnerships • Ensure that orders are processed correctly and on time • Reduce cancellations due to inventory discrepancies • Analyze partner groups data to provide recommendations that will improve key results • Develop and present monthly reports that are constructive and help partners succeed • Utilize procedures and guidelines to help guide day to day tasks • Escalate issues to management for quick resolutions • Collaborate with the Account Management team to manage shared partnerships

• Ensures smooth operation of landfill: ongoing construction, permitting, leachate/gas management. • Minimizes operational costs while maximizing productivity and maintaining safety and environmental compliance. • Continually works to reduce turnaround time for trucks in and out of site. • Accurately tracks waste volume and weight. • Acts as a liaison, where necessary, for community relationships. • Actively monitors ongoing permitting issues. • Complies with and ensures adherence to WM’s Mission to Zero standards and regulations to encourage safe and efficient operations. • Meets all financial review dates and corporate directed programs in a timely fashion. • Oversees personnel needs of the department including selecting, coaching, and training employees and evaluating employee performance. Provides input into termination, compensation, and promotion decisions. • Assists in the budget process as required. • Ensures the cleanliness and maintenance of the physical property of the landfill through inspections and preventive maintenance programs with supervisors/employees. • Conducts and/or attends and contributes to periodic safety meetings to maintain favorable working relationships among employees and promote maximum morale, productivity, and efficiency. • Provides training and presentations as needed in a positive and professional manner. • Updates and submits required reports in a timely manner.

Role Description As a leader within the CX organization, you will cultivate relationships with subordinates, customers, peer supervisors, internal operations teams, and CX Leadership while overseeing the Insights Onboarding team. This role is responsible for leading and developing a team focused on analytics-driven customer implementations and operational excellence, while partnering cross-functionally to support strategic initiatives related to reporting, data visualization, and evolving customer needs. This role will play a key part in supporting the migration from the current visualization vendor by helping define implementation impacts, operational processes, and customer transition strategies while ensuring continuity in customer experience and delivery quality. How You’ll Make an Impact - Leads cross-functionally to drive customer success by working with internal teams (CoE, Product, Product Strategy, Sales, Marketing, etc.) to exceed customer expectations through implementation and post-launch support across Insights. - Serves as a go-to resource for the director(s) in developing and optimizing internal tools and processes, including supporting reporting and visualization-related operational changes. - Supports the evolution of Insights processes, including assisting in defining workflows and customer migration strategies related to a new visualization vendor. - Partners cross-functionally to assess impacts of reporting and visualization changes and ensure alignment across teams and customer experience. - Serves as the primary point of contact for subordinates for guidance on any questions or issues related to their responsibilities. - Acts as a player-coach by balancing leadership responsibilities with direct involvement in customer-facing work when needed. - Owns additional customer-facing work and/or related customer support activities within the Insights function. - Responsible for tactical day-to-day management and execution of workload for both the team and themselves. - Ensures the team is following all QGenda processes, meeting milestones, and delivering superior professional service while adapting processes for evolving operational and reporting needs. - Provides ongoing oversight, mentorship, and direction of team members across the Insights team. - Leads regular meetings with team members to deliver applicable feedback in order to drive behavior change, growth, and professional development. - Influence broader organizational strategy through feedback, insights, analytics trends, and continuous improvement initiatives. Qualifications - Has a strong understanding of QGenda products and the challenges CX may face both cross-functionally and within the supervised functions. - Demonstrates leadership by developing best practices, managing and improving processes, and mentoring CX employees at all levels. - Demonstrates strong analytical and strategic thinking skills with the ability to assess operational impacts and develop scalable solutions. - Demonstrates ability to handle customer escalations and create action plans with a high degree of understanding of the customer’s use case. - Strong understanding of data analytics, reporting concepts, and visualization best practices. - Demonstrates the ability to work with, analyze, and manipulate complex data sets to identify trends, support customer use cases, and drive operational and strategic decision-making. - Excellent communication and presentation skills, including experience presenting to c-suite executives. - Ability to manage employee workload across multiple priorities. - Experience with SFDC reporting and compliance. Experience You Bring - Bachelor’s degree preferred, or equivalent work experience. - Experience with healthcare operations, workforce management, or analytics/insights-related products. - Experience with data analytics such as PowerBI, Tableau, or other BI tools with a familiarity/proficiency with querying languages (e.g. SQL) is preferred. - Prior leadership or supervisory experience. - Experience in implementations, process development, or supporting new product launches strongly preferred. Not Required, but Nice to Have - Engineering or other technical degree. - SaaS/Software technical configuration and implementation experience. - Experience/exposure to the healthcare and IT ecosystem. Benefits - Fully company-paid options for medical (both in-person and virtual), dental and vision insurance. - Generous paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance. - Paid parental leave for birth, adoption or permanent placement. - 401(k) with company match. - Options to work in a hybrid-working model or remotely from home, depending on the position. - Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more.

Role Description Analyzes blueprints, specifications, proposals, and other documentation to prepare labor & material estimates for structural steel, joist & deck products, projects, or services. Trains and/or assists other Estimators. - Reviews data to determine material and labor requirements and prepares itemized lists. - Computes cost factors and prepares estimates used for management purposes such as planning, organizing, and scheduling work, preparing bids, selecting vendors or subcontractors, and determining cost effectiveness. - Consults with clients, vendors, or other individuals to discuss and formulate estimates and resolve issues. - Prepares scope of work along with all exclusions, clarifications, and conditions. Lists all bid documents with dates used in preparation of estimate. - Conducts special studies to develop and establish standard hour and related cost data or effect cost reductions. - Develop and maintain good relationships with customers; coordinate activities with drafting/engineering, sales and estimating, shipping and production departments to determine project schedules. - Knowledge & experience level capable of estimating joist and deck projects of all complexity levels. - Trains and/or assists other estimators when needed. - Reviews work of other estimators. - Perform other duties as assigned by supervisor. - Regular and reliable attendance. Qualifications - Associate degree or equivalent from two-year college or technical school. - 5 years or more of related experience. - Working knowledge of engineering and design concepts in the steel industry with knowledge of joist, girders and deck preferred. - PC skills to include Microsoft Products (Including but not limited to Word, Excel, Outlook). Requirements - Frequent communication with others to exchange information. - Frequent repetition of motions that may include the wrists, hands and/or fingers. - Frequent moving about to accomplish tasks or moving from one worksite to another. - Occasional adjusting or moving objects up to 20 pounds in all directions. - Constantly remaining in a stationary position, often standing or sitting for prolonged periods. - Constant use of computer for prolonged periods. - Constantly thinking and processing information. - Constantly maintaining concentration and focus on tasks. Work Environment - General office environment. - May require occasional exposure to production area with airborne particles, loud noises, and extreme heat and cold. - Personal protection equipment is required when entering manufacturing plant. Disclaimer Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. CSC retains the right to change or assign other duties to this position.