• Generate, review, and deliver accurate customer invoices aligned to contract terms and ASC 606 revenue recognition policies. • Support all billing models including subscription, usage-based, milestone, and professional services; ensure zero contractual mismatches. • Maintain billing system integrity (NetSuite); serve as primary owner of the billing module, managing customer setup, amendments, and terminations. • Proactively identify and resolve billing gaps and exceptions before each period close. • Build strong partnerships with DealOps, Sales Org, Legal, IT, and Finance; communicate clearly and escalate issues with the right context and urgency. • Own the AR aging cycle; monitor outstanding balances, prioritize outreach, and develop tailored collection strategies for key accounts. • Manage the end-to-end cash application process, ensuring timely and accurate posting of bank deposits, wire transfers, and credit card payments to the subledger. • Perform credit reviews for new customers and establish/monitor credit limits to mitigate financial risk. • Resolve payment disputes, credit memos, and refund requests within defined SLAs; partner with Legal and Deal Ops on complex contract interpretations. • Develop and maintain AR dashboards to track key performance indicators (KPIs) including DSO (Days Sales Outstanding), collection efficiency, and aging trends. • Regularly analyze existing billing and AR workflows to identify bottlenecks and implement scalable, automated solutions. • Lead initiatives to streamline the "quote-to-cash" process in collaboration with IT and Sales Operations to reduce manual intervention. • Create and maintain standard operating procedures (SOPs) for all AR and billing tasks, ensuring they are updated as processes evolve. • Complete all billing and AR tasks on schedule, including journal entries for accruals, adjustments, and financial flux analysis. • Maintain audit-ready documentation and support external audit requests (PBC samples, process walkthroughs). • Ensure billing practices comply with ASC 606, SOX controls, and internal company revenue recognition and credit policies.

Role Description Our expanding remote client services division is currently looking for motivated and detail-oriented individuals to join us as Lifestyle Support Specialists. In this role, you'll assist clients with coordinating personalized travel experiences, organizing reservation information, and providing ongoing guidance to help ensure each journey is planned smoothly from start to finish. This position is a strong fit for individuals who enjoy assisting others, managing details, and working in a flexible, remote-first environment. Experience in customer service, hospitality, administration, retail, or scheduling can be beneficial, but it is not required—comprehensive training and continuous support are provided. Key Responsibilities - Assist clients with travel planning needs, preferences, and scheduling requests - Coordinate travel elements such as hotels, cruises, flights, transportation, tours, and activities - Research options and compare availability using approved supplier platforms and booking systems - Prepare and maintain organized reservation details, confirmations, and itinerary information - Communicate with clients through phone, email, and online messaging platforms in a professional manner - Handle booking updates, itinerary modifications, and ongoing follow-up support - Maintain accurate and structured client records within internal systems - Stay informed on supplier updates, destination highlights, and promotional opportunities - Participate in virtual onboarding sessions, training programs, and ongoing development activities Qualifications - Strong written and verbal communication skills - Excellent organization and strong attention to detail - Ability to manage multiple tasks independently in a remote setting - Comfortable using online platforms, email systems, and basic computer applications - Reliable internet connection and professional communication habits - Positive, flexible mindset with willingness to learn new systems - Interest in lifestyle coordination, hospitality, customer support, or travel services - Must be at least 18 years of age - Applicants must be authorized to work in the US, UK, Mexico, Australia, Spain, or approved hiring regions Benefits - Fully remote work structure - Flexible scheduling options - Guided onboarding and structured training resources - Ongoing mentorship and professional development support - Access to supplier systems, booking platforms, and travel tools - Eligibility for travel-related incentives, discounts, and recognition programs - Growth opportunities within a supportive and expanding remote team

Role Description The City of Richmond Department of Social Services is seeking highly qualified candidates with strong customer service skills, effective time management abilities, and exceptional computer skills to fill several vacancies for the position of Benefits Programs Specialist I. The Benefit Programs Specialist I position is an entry level position for employees who will work under close supervision while being trained in determining eligibility for a variety of social services government assistance programs. - Conducts interviews of persons to determine eligibility for assistance and re-determines their continuing eligibility; - Explains nature of temporary assistance benefit programs and determines reasons and need for assistance; - Processes applications for financial assistance and diversion; explains client responsibilities, rights and program availability; - Evaluates consistency and completeness of data secured, and where indicated substantiates its accuracy; - Computes assistance plans; - Determines the need for and amount of allowances for special circumstance items; - Evaluates such social factors as education, work experience, and levels of social functioning; - Evaluates employability of clients and explores potential sources of income; - Handles changes in client status by updating information on systems and adjusting benefits; - Refers customers to other resources/services within the City and outside agencies; - Educates customers on their rights and responsibilities; - Verifies information through correspondence, telephone and in-person interviews; - Prepares case narratives/documentation; - Performs other related duties as required. City of Richmond Department of Social Services employees are considered essential personnel and may be required to work during inclement weather and times of declared emergencies. Qualifications - Some knowledge of basic human behavior; - Mathematics to calculate percentages, formulas and averages to solve mathematical problems; - Interviewing techniques such as data collection and investigation; - Demonstrated skills in Microsoft Office Suite; - Social perceptiveness; - Conflict resolution; - Record keeping; - Basic mathematical computation; - Reading comprehension; - Effective oral and written communication and customer service; - Ability to communicate effectively both orally and in writing; - Interview, gather information, and evaluate situations; - Analyze information; - Apply common sense understanding to carry out instructions furnished in written or oral form; - Exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions; - Use various types of automated technology to establish and maintain case records, access and retrieve data, create reports and manipulate data; - Maintain professional ethics related to confidentiality; - Establish and maintain effective working relationships with others in a positive and tactful manner under sometimes stressful situations. Requirements - High school diploma supplemented with additional training and related work experience; - An equivalent combination of training and experience which provides the required knowledge, skills and abilities may be used to meet the minimum qualifications of the classification; - None required for licensing or certifications. Preferred Training and Experience - Bilingual experience is preferred. Equal Employment Opportunity Statement The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Jessica McKenzie, Human Resources Manager by email at Jessica.McKenzie@RVA.GOV. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training. The City of Richmond Values Veterans. We are an official V3 Certified Company. The City of Richmond is a proud partner with the US Army Partnership for Your Success PaYS Program.

Role Description We are seeking an experienced Off-Page SEO Specialist to join our team and help drive search visibility, rankings, and authority growth across multiple client accounts. This role is focused on off-site SEO strategies, including: - Link building - Authority development - Citation management - Competitive analysis - Technical SEO support You will work closely with our On-Page SEO Managers to ensure strategies align and campaigns are executed cohesively to maximize organic growth. This is a fully remote independent contractor position, so candidates must be self-motivated, organized, and experienced in managing SEO deliverables independently. Responsibilities include: - Develop and execute off-page SEO strategies to improve search rankings and domain authority - Research, identify, and secure high-quality link-building opportunities - Conduct competitor backlink analysis and identify strategic opportunities - Manage and optimize local citations, business listings, and directory placements - Collaborate closely with On-Page SEO Managers to align content, keyword, and SEO strategies - Monitor backlink profiles and identify/remediate harmful or toxic links - Research and implement SEO best practices and algorithm updates - Assist in developing authority-building campaigns through partnerships, outreach, PR mentions, and digital assets - Track, analyze, and report SEO performance, backlink growth, rankings, and opportunities - Work with developers and content teams when technical or content-related SEO coordination is needed - Stay current with Google algorithm updates, SEO trends, and industry best practices Qualifications - Proven experience in SEO, specifically off-page SEO and link-building - Strong understanding of Google ranking factors, backlink profiles, and search engine algorithms - Experience with SEO tools such as Ahrefs, SEMrush, Moz, Screaming Frog, Google Search Console, GA4, or similar platforms - Experience conducting competitor SEO analysis and backlink audits - Ability to work collaboratively with on-page/content SEO teams - Strong analytical and problem-solving skills with the ability to interpret SEO data - Basic understanding of technical SEO, website structure, and SEO best practices - Excellent communication and organizational skills - Self-motivated and able to manage deadlines in a fully remote work environment - Agency experience is a plus Requirements - Experience required Benefits - Compensation based on experience Company Description We are looking for someone who is proactive, detail-oriented, and passionate about helping businesses grow through strategic SEO efforts.