• Handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support • Use guided systems and resources to deliver high-quality customer care while maintaining professionalism, accuracy, and brand alignment • Offer schedule flexibility once certified

• Handle inbound interactions for major brands • Assist customers with questions, service requests, account needs, and product support • Use guided systems and resources to deliver high-quality customer care • Maintain professionalism, accuracy, and brand alignment • Ideal for individuals seeking a stable, structured support role with growth potential

• Handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support • Use guided systems and resources to deliver high-quality customer care while maintaining professionalism, accuracy, and brand alignment • Maintain a structured schedule and work independently

Role Description Are you a natural problem-solver with a passion for the global travel industry? We are looking for fluent Croatian speakers to join our elite travel support team in the historic city of Athens. This is a strategic opportunity to represent a world-leading travel brand, starting with an immersive Athens-based onboarding before moving to a permanent remote lifestyle anywhere in Greece. The Mission: Navigator of Global Experiences As a Travel Consultant, you are the bridge between a traveler's plans and their successful execution. You will act as a high-level troubleshooter, managing complex logistics and ensuring every itinerary is handled with professional precision. - Bilingual Support: Provide high-level consultation to Croatian-speaking guests and an international network of hospitality partners. - Booking Management: Oversee the full reservation lifecycle, including urgent modifications, cancellations, and specialized guest requests. - Conflict Resolution: Act as a professional mediator to resolve disputes regarding property stays, payments, or check-in logistics. - Digital Excellence: Use sophisticated CRM platforms to track workflows and ensure a seamless end-to-end customer journey. - Brand Advocacy: Maintain the elite standards of a premier travel platform through empathetic and authoritative communication. Qualifications - Native or near-native Croatian fluency paired with professional English (B2 level or higher). - High EQ: The ability to communicate with empathy while maintaining a solution-focused and professional demeanor. - Technical Literacy: A "digital-first" approach, comfortable navigating multi-tab software environments and advanced tools. - Professional Growth: No specific travel background is required—we provide full, paid elite training to prepare you for success. - Availability: Commitment to a 40-hour work week within a dynamic, rotating shift schedule. Requirements - Fully sponsored airfare to Athens. - Three months of company-paid hotel accommodation to help you settle in comfortably. - Direct assistance with local Greek bureaucracy, including Tax IDs (AFM), Social Security (AMKA), and banking. - After your initial 90-day integration period in Athens, you are eligible to work 100% remotely from anywhere in Greece. Benefits - A €1,200 incentive to help launch your new chapter in Greece. - Competitive base pay plus performance bonuses. Per Greek standards, you will receive 14 salaries per year. - Private medical insurance, life insurance, and a corporate pension plan. - Clear internal pathways into Management, Quality Assurance, or Corporate Training. - A vibrant, multicultural workspace featuring modern facilities and a high-energy team culture. Company Description Are you ready to elevate your career under the Greek sun? Apply today to begin your journey.