Title: Jr. IT Operations Analyst Duration: Temp to Hire Location: Remote Who We Are: Rackner is a software consultancy that builds cloud-native solutions for startups, enterprises, and the public sector. We are an energetic, growing consultancy with a passion for solving big problems for both startups and enterprises. We enable digital transformation for large organizations through the newest in distributed technologies as we are laser focused on end-to- end application development, DevSecOps, AI/ML and systems architecture and our methodology focuses on cloud-first and cost-effective innovation. Our customers hail from a diverse, ever-growing list of industries. We work with small startups, hyper-growth companies, and some of the largest enterprises. Program Overview: Platform One, a DoD-wide enterprise service capability intended to make the DoD DevSecOps initiative a reality by leveraging best practices at various classification levels. In support of Platform One, the Jedi Praxium Customer facing team was developed to provide support throughout the customer life-cycle. Position Overview/Responsibilities The It Operations Analyst will work as first level of contact and support of Service Desk during core general business hours.  The IT Operations Analyst will perform initial incident processing and resolve most incident’s during first contact. Responsibilities: Ask questions to determine the nature of the problem and walk customers through the problem-solving process Provide technical and troubleshooting assistance related to computer systems, hardware, software, access and other system related issues and products Follow-up with customers and provide feedback to ensure issues have been resolved to satisfaction and properly escalate unresolved queries to the next level of support Ensure proper recording, documentation and closure of issues Provide excellent customer service skills and exceed customers’ expectations Requirements: Experience working at a IT/Software company preferred DoD experience and/or Veteran is a plus Veteran is a plus Must be U.S. Citizen Ability to obtain a Secret Clearance May require rotating/on-call support Additional Info/Benefits Rackner embraces and promotes employee development and training and covers the cost of certifications relevant to a position and the technologies/services provided. Fitness/Gym membership eligibility, weekly pay schedule and employee swag, snacks, & events are offered as well! 401k with 100% matching up to 6% Highly competitive PTO Great health Insurance with large network of providers Medical, Dental and Vision Life insurance, and short + long term disability Industry-Leading Weekly Pay Schedule Home office & equipment plan

• Responds to escalated incidents from Level 1 support (phone, voicemail, email) promptly and professionally. • Evaluates incidents and provides technical assistance using appropriate documentation. Takes full ownership of escalated issues and documents technical inquiries accurately. • Maintains detailed and accurate entries for all issues and activities within SNOW, KCS, Five9, or other incident management systems, with emphasis on resolution details. • Independently conducts tests in a controlled lab environment to duplicate and resolve issues. • Utilizes lab equipment and virtual/remote tools for troubleshooting; restores equipment to proper condition after use. • Provides specialist-level support for incidents that cannot be resolved by Level 1. • Investigates and coordinates resolution and recovery actions for assigned incidents. • Performs billable customer work following Ricoh’s defined service order process. • Demonstrates knowledge of networking, databases, basic scripting, security, and business processes. • Acts as subject-matter expert across at least three Professional or IT Services disciplines (Workflow, Cloud, Print Management, Behavior Modification, Capture, EDM, IT, Networking, Telephony, server-based fax, etc.). • May assist with installing Ricoh and third-party software solutions in customer environments. • Develops hardware/software or product-specific technical service solutions for escalated incidents of wider scope. • Assists in creating and updating internal documentation. • Reviews and stays current with technical information for all supported products. • Supports Sr. Incident Analysts in developing and conducting training for all support tiers. • Creates, manages, and updates internal and global knowledgebase content. • Maintains laptop and other assigned company equipment. • Installs and maintains current software on assigned workstation. • Understands customer support requirements and can recommend billable services as needed. • Uses diagnostic tools, schematics, and product documentation to assess and resolve software failures. • Interfaces with customer IT departments to resolve issues. • Maintains technical certifications and completes necessary product/solution training. • Diagnoses and resolves application, software/hardware, and connectivity issues, sometimes requiring coordination with on-site resources. • Collaborates with Customer Services to ensure issue resolution and customer satisfaction. • Responsible for ongoing professional development and required training. • Performs daily administration of Professional and/or IT Services systems of record. • Performs other duties as assigned.

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we're making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world. Job Summary • Responsible for promoting use of industry and Company technology standards. Monitors emerging technologies/technology practices for potential use within the company. Designs and develops updated infrastructure in support of one or more business processes. Helps to ensure a balance between tactical and strategic technology solutions. Consider business problems "end-to-end": including people, process and technology, both within and outside the enterprise, as part of any design solution. Mentors, reviews code and verify that the object-oriented design best practices and that coding and architectural guidelines are adhered to. Identifies and drives issues through closure. Job Description Core Responsibilities Serve as the architecture interface between Product and Engineering, converting market and client needs into pragmatic, end-to-end solution designs for Streaming Hub (SSP/ad server), Programmatic Demand (DSP), Audience/Identity, Measurement, and Revenue Science platforms. Produce Solution Blueprints, Reference Architectures, and Architecture Decision Records (ADRs) that balance speed with long-term maintainability, platform consistency, and extensibility. Guide Product-aligned Architecture Roadmaps, sequencing capabilities to deliver measurable business value while reducing technical debt. Provide hands-on design leadership for cloud-native (Kubernetes, microservices, data plane/control plane) systems including reliability (SLOs/SLA), observability, security, privacy, and cost controls. Shape standards for data contracts, identity, consent, measurement, and programmatic interoperability across buy- and sell-side workflows. Identify and lead strategic initiatives to grow our technical capability, reducing tech debt, improve software quality and velocity. Establish common practices for teams to ensure end software and systems interact seamlessly with one another Advise and support leaders on technical choices and associated risks and rewards on build, buy, extend, customize and deprecate strategies; facilitate architecture reviews; and de-risk delivery with proof-of-concepts and reference implementations. Reinforce and voice support for grounding principles to ensure architecture designs are stable, secure, scalable, reusable, and operable. Review and ensure Solution Designs produced both internally and by 3rd party suppliers. Apply new and innovative ideas to business and technology constraints, champion diversity and innovation. Develop strategies and guidelines on cloud governance, tech stack selection, capability development and systems deprecation. Expectations Operate as a product-minded architect who frames design choices in terms of client value, market differentiation, and time-to-impact. Raise the bar on platform thinking (shared services, paved roads, golden paths), ensuring we build once and reuse broadly. o Lead design forums and cross-functional architecture reviews; drive clarity via ADRs and migration plans that teams can execute. Balance near-term delivery with long-term modernization (domain boundaries, event-driven patterns, data mesh where appropriate). Model pragmatism and coaching-unblock delivery teams, simplify where possible, and document patterns others can follow. Drive results and growth. Contribute to measurable operational excellence (availability, latency, quality, resilience, security, cost) tied to business SLAs/SLOs. Guide, encourage, and empower teams around you by leaning into problems and encouraging them to do so too. Contribute to talent growth by mentoring architects/engineers and evolving our EA practices and artifacts. Knowledge of emerging solutions, systems, applications and tech stacks. Respect and promote inclusion & diversity. Experience Needed 10+ years in software architecture/engineering, with 5+ years leading distributed, high-scale, low-latency systems (Go/Java/Scala, gRPC/REST, Kafka/Pub-Sub, columnar/NoSQL stores). Designed or led architectures for ad serving and SSP platforms (preferably premium video/CTV), including unified decisioning (direct + programmatic), mediation, forecasting, and yield protections. Working knowledge of header bidding, deal types (OpenRTB, PMP, curated deals), supply-path optimization (SPO), and auction transparency. Built or integrated with DSP workflows (planning, activation, bidding, pacing/optimization, frequency management, brand safety, measurement). Practical grasp of identity & addressability (e.g., first-party graphs, UID2/PPID concepts, clean rooms), and how buyers/sellers align IDs for targeting and measurement (preferably in CTV). Architected privacy-centric audience and measurement capabilities-data onboarding, audience building/forecasting, reach/frequency, outcomes-using standardized signals and ID interoperability. Kubernetes (multi-cluster, multi-region), service mesh, autoscaling, observability (OpenTelemetry), and resilience engineering; hands-on with at least one major cloud. Experience with multi-cloud architecture a plus. Strong security and privacy patterns (OAuth/OIDC, tokenization, encryption, secrets, least-privilege, auditability) and FinOps sensibilities. Hands-on experience with API management and API security standards. Proven track record turning ambiguous business needs into roadmaps, blueprints, and execution plans; excellent communication with senior product leaders, engineering, sales, and client-facing teams. Bonus: Experience with live events / live linear ad decisioning, SSAI, or programmatic for live sports/news. Knowledge of curated supply strategies and buyer curation tools is a plus. Bonus: Working experience with AI/ML and analytics platforms. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Support a culture of inclusion in how you work and lead. Do what's right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Salary: National Pay Range: $149,015.01 USD-$349,253.94 USD Illinois Pay Range: $158,328.45 USD - $307,343.47 USD Colorado Pay Range: $167,641.89 USD - $321,313.62 USD Hawaii Pay Range: $195,582.21 USD - $293,373.31 USD Washington DC Pay Range: $214,209.08 USD - $321,313.62 USD Maryland Pay Range: $176,955.33 USD - $321,313.62 USD Minnesota Pay Range: $167,641.89 USD - $293,373.31 USD New York Pay Range: $176,955.33 USD - $349,253.94 USD Washington Pay Range: $167,641.89 USD - $335,283.78 USD New Jersey Pay Range: $186,268.77 USD - $335,283.78 USD Vermont Pay Range: $176,955.33 USD - $279,403.15 USD Massachusetts Pay Range: $186,268.77 USD - $335,283.78 USD California Pay Range: $167,641.89 USD - $310,447.94 Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That?s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality ? to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 15 Years +

Role Description The ACTICO Platform Implementation Consultant supports the setup and delivery of decision automation solutions using the ACTICO platform. The role focuses on working closely with business and technical teams to configure rules, workflows, and integrations based on agreed business requirements. - Configure decision rules and workflows using the ACTICO platform. - Translate business requirements into system configuration and rule logic. - Support integration with client systems through APIs, databases, or file interfaces. - Assist with testing, troubleshooting, and deployment activities. - Work collaboratively with project teams, business users, and ACTICO consultants. - Ensure solutions are implemented according to best practices and project guidelines. Qualifications - Aligns with our values: Excellence, Integrity, Professionalism, People Success, Customer Success, Fun, Innovation and Diversity. - Strong communication skills. - Strong problem solving and analytical skills. - Excellent problem-solving ability. - Desire to work as part of a self-organizing Scrum team in a scaled agile framework. - Must be a self-starter and loves to collaborate with the team and client. Requirements - Basic experience with business rules, workflow, or decisioning platforms (ACTICO experience is an advantage). - Understanding of financial services or lending processes is preferred. - Ability to understand business requirements and translate them into system configurations. - Good communication and collaboration skills. Benefits - HMO - Paid Time Off - 13th Month Pay - Training Benefits - Allowance