We push the boundaries of molecular diagnostics through quantitative technologies.
Patient Billing Associate
Location
United States
Posted
57 days ago
Salary
$53.6K - $115.3K / year
Seniority
Mid Level
Job Description
Patient Billing Associate
BillionToOne
• Personally engage customers in a positive and friendly manner to proactively resolve issues that may impact account growth or retention • Oversee and effectively respond to all types of communication in a courteous and articulate manner: phone, email, and web inquiries from customers (physician offices), field sales representatives, and existing or potential patients • Handle a variety of inquiries, including questions about our technology, products, and services, costs, billing, and insurance coverage • Keep precise and clear documentation of all communications and follow-up activities • Contact patients through outbound calling and SMS to explain potential costs and address billing concerns • Contact physicians and other medical personnel to obtain missing information that is pertinent to reimbursement • Manage a queue of customers that need to be contacted and effectively follow through on a scheduled contact cadence until resolved • Handle 20-30 inbound calls and 40-50 outbound calls per day
Job Requirements
- 2+ years of prior client-facing experience
- Inside Sales / Customer Service background in a fast paced, high-volume environment strongly preferred
- Experience using Salesforce
- Advanced organizational skills with the ability to handle multiple assignments
- Fast learner with the ability to navigate complex workflows and technology
- Outstanding verbal, written and presentation skills - ability to effectively tailor messages to different audiences
- Speaking fluently in Spanish (Nice-to-Have)
Benefits
- Working alongside brilliant, kind, passionate and dedicated colleagues, in an empowering environment, toward a global vision, striving for a future in which transformative molecular diagnostics can help millions of patients
- Open, transparent culture that includes weekly Town Hall meetings
- The ability to indirectly or directly change the lives of hundreds of thousand patients
- Multiple medical benefit options; employee premiums paid 100% of select plans, dependents covered up to 80%
- Extremely generous Family Bonding Leave for new parents (16 weeks, paid at 100%)
- Supplemental fertility benefits coverage
- Retirement savings program including a 4% Company match
- Increase paid time off with increased tenure
- Latest and greatest hardware (laptop, lab equipment, facilities)
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