• Manage the full lifecycle of user engagement, training, DUA processing, and analytic output review • Lead end-to-end management of user-facing program operations workstreams • Coordinate with federal customers and technical leads to translate program policies • Oversee day-to-day execution of operational activities • Manage development and use of dashboards and metrics • Lead planning and delivery of communications, documentation, and training • Oversee analytic output and disclosure review processes • Plan and execute data linkage operations related transition activities • Provide stakeholder engagement leadership and support continuous improvement

• Lead project management across technical support and user engagement workstreams • Coordinate communications, training, and metrics/reporting to support researchers • Develop and maintain project plans, schedules, milestones, and budgets • Manage day-to-day execution across program support workstreams • Serve as a primary liaison for user engagement and technical support • Organize and facilitate user engagement and governance meetings • Monitor operational performance using dashboards and metrics • Support all DUA-related workflows • Coordinate development of training materials, webinars, and user guides • Support analytic output and disclosure review workflows • Capture lessons learned, standardize templates, and propose process enhancements • Assist with project-level planning and execution of study closeout and transfer requirements • Support public-facing website content planning and updates

• Work with the Internal Support Manager to develop and execute the Internal support Team vision • Work with internal staff on support solutions • Research and develop service related processes and solutions • Create documentation for support best practices • Automate existing processes • Research and deploy new systems and tools to improve efficiency and scalability • Manage the systems used by staff to perform their duties • Proactively work cross-functionally to build relationships and rapport amongst highly technical and non-technical co-workers • Identify potential obstacles and suggest operational and security improvements • Participate in organizational initiatives to improve functions, processes, and technology for Atlas Technica and clients

• Develop, maintain, and optimize complex SQL queries, views, and stored procedures to support analysis, configuration validation, reporting, and defect resolution • Perform in-depth data analysis and root-cause investigations to troubleshoot system and production issues • Use SQL to extract, analyze, reconcile, and validate data across environments to support solutioning, testing, and quality assurance • Support performance tuning activities by analyzing queries, batch jobs, execution plans, and system throughput • Perform smoke testing and post-release validation to confirm data integrity and system stability • Coordinate with data conversion teams to support migration planning, data loads, reconciliation, and validation • Validate converted and migrated data to ensure accuracy, completeness, and alignment with business and policy intent • Analyze and document data flows, integration logic, and technical dependencies across internal systems and external interfaces