Role Description The ROE Pharmacist will be reporting to the East Central Kentucky Market Director of Pharmacy. An ROE Pharmacist who excels in this role: - Manages drug therapy protocols as a part of an interdisciplinary team. - Reviews, interprets and evaluates medication orders to identify, prevent and resolve potential or actual drug related problems. - Provides drug information and education to medical staff, healthcare professionals, and patients, and pharmacy students. - Documents interventions and their outcomes for use in drug therapy quality improvement efforts. - Evaluates medication orders for accuracy and completeness prior to order entry. - Checks for accuracy after filling by technicians. Qualifications - Bachelor’s Degree Required; Doctoral Degree Preferred - Pharmacy License in the state of Kentucky Requirements - You must be authorized to work in the United States without employer sponsorship. Benefits - Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees. - Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off. - Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match. - Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs). - Professional Development: Ongoing learning and career advancement opportunities.

• Serve as designated California PIC during licensing and pre-operational phase • Review and approve licensing-related submissions as needed • Participate in occasional compliance or Board-related discussions • Provide pharmacist oversight and guidance during California onboarding process

• Manage high-volume inbound and outbound calls related to veterinary pharmacy requests, appointment scheduling, and general client inquiries • Provide support for online veterinary pharmacy services, including prescription coordination and client education • Schedule and manage appointments across multiple veterinary hospitals • Perform telephone triage, routing urgent and non-urgent inquiries appropriately • Deliver personalized, high-quality client communication via phone, SMS, and email • Accurately document interactions within electronic medical records (EMR) and communication systems • Act as a brand ambassador by adapting communication style to reflect each hospital’s culture • Collaborate with hospital teams to improve workflows, resolve issues, and enhance the client experience • Meet and exceed call center KPIs, including response time, accuracy, and client satisfaction

• Clinically review all requests for provider-administered specialty medications for appropriateness • Support providers and members in optimization of site of care for requested services • Demonstrate and expand a working knowledge of all clinical processes and medical policy • Work collaboratively with Medical Directors and Pharmacists for all relevant requests • Serve as a Subject Matter Expert (SME) for infusible and injectable medication-related services • Communicate with members, providers, facilities, and all internal work groups regarding outcome of requests • Identify members who may be appropriate for care/case management services • Identify care coordination opportunities and work with operational, clinical, and customer-facing teams