We are changing how the world lives and ages at home.
General Manager
Location
Wisconsin
Posted
16 days ago
Salary
0
Seniority
Senior
Job Description
General Manager
TheKey
• Building expertise in every phase of TheKey operations, client management, caregiver, staffing, client acquisition, lead intake, client care management, and referral marketing • Responsible for the location’s financial performance, growth, and profitability. • Lead a cross-functional team supporting clients and caregivers; ensuring that departments deliver quality care to clients • Creating and sustaining relationships with key partners to build brand awareness and generate new clients for TheKey • Responding to new inquiries and performing assessments with prospective clients, addressing their questions and concerns, building relationships with their families, and converting them into TheKey clients • Improving client retention by implementing strong processes and oversight, to ensure strong relationships with all clients, including regular visits and re-assessments, family & POA communications, and regular client interaction to ensure the ongoing client satisfaction • Overseeing day-to-day operations in the assigned location(s). • Contributing to our strategic plans, roadmaps, and goals for their assigned market, as well as additional territories that may be identified as potential development • Understanding our competitors and the professionals in the local industry, helping us lead the competitive landscape, identifying potential ways for us to further build out our team by identifying high-potential talent • Leading or supporting the recruitment, training, and development of new team members • Providing after-hours support for partners, prospective and current clients (including evenings and weekends) • Assisting the billing team to ensure client accounts are up-to-date and communicating with families and/or financial managers as needed for collections issues • Additional duties and responsibilities as assigned
Job Requirements
- Bachelor’s Degree in gerontology, health care, social work, or related profession from an accredited university desired; or equivalent experience
- Five to seven years of leadership experience in health care, elder care, social work, or related industry
- Strong understanding of budget management and financial monitoring
- Demonstrated leadership skills, including goal setting, training, and mentorship
- Proven track record of successfully leading and motivating diverse teams
- Multitasker and critical thinker with strong analytical skills
- Exceptional interpersonal and communication skills, including writing, speaking, and active listening
Benefits
- Medical/Dental/Vision Insurance
- TouchCare VirtualCare
- Life Insurance
- Health Savings Account
- Flexible Spending Account
- 401(k) Matching
- Employee Assistance Program
- PTO Plan for Non-Exempt Employees
- Flexible PTO Plan for Exempt Employees
- Holidays and Floating Holidays
- Pet Insurance
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