Role Description You work closely with customers, sales, and delivery teams to design and deliver complex data integration solutions. You provide hands-on technical leadership across pre-sales, architecture, implementation, and deployment activities. You work across mainframe, IBM i, distributed, and cloud environments to align solutions to business and technical needs. We rely on you to act as a trusted technical advisor and ensure successful customer outcomes. - Design end-to-end data integration solutions across mainframe, IBM i, distributed, and cloud environments - Lead technical solutioning during pre-sales engagements - Perform hands-on implementation, configuration, and deployment of solutions - Translate customer requirements into scalable technical architectures - Partner with sales, delivery, and product teams to ensure solution alignment - Educate customers and internal teams on data integration technologies - Identify technical risks and drive mitigation - Support customer deployments including after-hours and on-call needs Qualifications - Bachelor’s degree required - Equivalent work experience accepted in lieu of formal education - 10+ years of experience in the data integration space Requirements - Mainframe environments — 2–5 years preferred - IBM i (AS/400) environments — 1–3 years preferred - Linux / UNIX environments — minimum 5 years required - Cloud technologies (AWS, Azure, and/or GCP) — 1–5 years preferred - Experience working across heterogeneous environments including mainframe, IBM i, distributed, and cloud - Hands-on experience with ETL technologies - Hands-on experience with data replication technologies - Database administration (DBA) experience — 2–5 years preferred - Programming experience — 5+ years preferred in Java, C/C++, and/or Python - Willingness to travel up to 25% and work after hours as required - Comfort using AI-assisted tools such as Microsoft Copilot to accelerate development, troubleshooting, and documentation - Ability to evaluate AI-generated output critically and apply AI responsibly in customer environments Preferred Skills - Strong understanding of enterprise and hybrid data architectures - Experience working with large enterprise customers - Exposure to high availability, disaster recovery, or mission critical environments - Ability to lead technical discussions with business and IT stakeholders - Mentoring or coaching experience - Familiarity with Agile or hybrid delivery methodologies Benefits - This position is 100% remote anywhere in the US

Role Description We are seeking a Business Process Consultant (BPC) to join the CRM and Industry Workflow Team as a part of Expert Services. As the process expert and trusted advisor, you will engage directly with business stakeholders to analyze, design, and optimize end-to-end workflows across: - Sales - CPQ/CLM - Order management - Customer service - Field service - AI-driven use cases You will bridge the gap between business needs and technical delivery, ensuring that solutions built on the ServiceNow Now Platform — and integrated with systems like Salesforce, Pega, Dynamics, Oracle, or SAP — deliver measurable outcomes. This role is ideal for experienced CRM/CSM consultants with strong process re-engineering and change management skills, and the ability to influence senior leaders while collaborating closely with technical teams. Qualifications - 7+ years of consulting or business process analysis experience on the ServiceNow platform, preferably CRM and Industry products such as CSM, FSM, SOM, and industry workflows. - Proven expertise in one or more domains: Sales & Order Management (lead-to-cash, CPQ/CLM), Customer Call Center/Service, Field Service. - Demonstrated ability to influence and consult with senior leaders, providing solution options with pros/cons. - Strong experience converting business requirements into functional and configuration requirements. - Proficiency in process modeling and visualization tools (e.g., Visio, BPMN, workflow diagrams, wireframes). - Excellent stakeholder engagement, facilitation, and communication skills. Requirements - ServiceNow Certified System Administrator (CSA) – required within 60–90 days of hire if not already certified. - At least one Certified Implementation Specialist (CIS) certification in CSM, FSM, or Sales – required within the first 6–12 months of hire, depending on project alignment. - Continued professional growth through additional ServiceNow certifications (e.g., App Dev, CPQ/CLM once available) encouraged and supported. Benefits - Work personas (flexible, remote, or required in office) are assigned based on the nature of work and assigned work location. - Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. - Accommodations for candidates requiring assistance during the application process. - Export control regulations may apply for certain positions requiring access to controlled technology.

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