• Build and maintain trusted relationships across customer organizations, from practitioner teams to CISOs and executive sponsors. Understand each customer's business objectives, risk priorities, and regulatory environment to align Chainguard's value accordingly. • Lead the business-focused elements of onboarding, including success planning, stakeholder alignment, and value delivery milestones. Partner with Solutions Architects who own technical implementation, ensuring business and technical workstreams stay coordinated. • Lead and facilitate executive business reviews, strategic planning sessions, and escalation conversations. Know when to bring in Chainguard's executive team and how to navigate complex stakeholder dynamics in large financial institutions. • Work closely with your sales counterparts to identify expansion opportunities, mitigate renewal risk, and build multi-year account strategies grounded in demonstrated value. • Represent the voice of the customer internally, translating customer needs into product and roadmap feedback. Influence cross-functional teams including Product, Engineering, and Sales on behalf of your accounts. • Coordinate with Technical Support and Engineering on escalations, serving as the business-facing lead while the SA manages technical resolution.

Role Description Shuttlerock is a global creative production and SaaS company operating across approximately 12 countries. We are seeking a Finance and Operations Coordinator on a fixed-term basis to cover a maternity leave absence within our Finance team. This is a hands-on role supporting the day-to-day financial operations and HR coordination for Shuttlerock’s North American and Mexican entities. Key Responsibilities Finance Support - Create contracts and customer invoices in Workday based on new deals received on HubSpot, ensuring information and billing details are accurate. - Import bank statements into Workday and reconcile bank accounts on a weekly basis. - Track supplier invoices, submit in Workday, and process for payment. - Review the AR Debtor report and follow up with clients regarding overdue invoices. - Assist with month-end close workpapers as directed by the Group Accountant. Payroll - Review biweekly US payroll changes, submit for approval, and create the corresponding supplier invoice. - Review biweekly Mexico payroll changes, submit for approval, create the supplier invoice, and add payments to BBVA for processing. Mexico Operations - Manage day-to-day operational activities for the Mexico entity, including responding to inquiries from external accountants, reviewing and processing invoices, and coordinating tax payments. - Maintain and update the Mexico team vacation balance tracker, including accruals, usage, and remaining balances. Administration & HR Support - Monitor and manage both personal and accounting inboxes, respond to inquiries, and prioritise urgent requests. - Coordinate employee onboarding and offboarding processes as needed. Qualifications - 2+ years’ experience in a finance operations, bookkeeping, or accounting coordination role. - Comfortable working with accounting and ERP systems (experience with Workday is a plus). - Familiarity with payroll processing in the US and/or Mexico. - Experience with bank reconciliations, accounts payable, and accounts receivable. - Strong attention to detail and ability to manage multiple deadlines independently. - Excellent written and verbal communication in both English and Spanish. - Experience in a multinational or multi-entity environment is desirable. - Proficiency with Google Sheets / Excel and familiarity with CRM platforms (e.g. HubSpot).

• Lead the annual budgeting and monthly forecasting processes, ensuring accuracy and alignment across all departments. • Track and analyze critical SaaS metrics, including Margins, Net Dollar Retention (NDR), LTV:CAC, R&D utilization, Product ROI and Rule of 40 to provide deep insights into business performance. • Administer and evolve our FP&A platform (Planful), scenario planning, and automated reporting. • Act as a financial advisor to department heads, helping them manage their budgets and understand the financial impact of their strategic initiatives. • Deliver monthly "Board-ready" reporting packages that highlight variances, trends, and executive-level summaries. • Support the Sales team by providing data-driven recommendations on pricing and contract terms. You will use an agile, flexible, and creative approach to structure deals that drive win rates while maintaining KPI margin targets. • Monitor hosting costs and gross margins, identifying opportunities for efficiency and cost optimization. • Preparation of financial projections, presentations, and applicable due diligence processes for investor relations, fundraising and M&A activities.

Role Description Hi, we're Oscar. We're hiring a Total Quality Management Specialist to join our Total Quality Management team. You will be responsible for upholding quality standardization across all lines of business. Your role is to ensure the health of the quality program by providing expert oversight, identifying performance gaps, and representing the team in cross-functional calibrations. You will report into the Lead, TQM. Work Location: This is a remote role. You must reside in Arizona, Florida, Georgia, or Texas. Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission. #LI-Remote Pay Transparency: The set rate for this role is $24.00 per hour. You are also eligible for employee benefits and monthly vacation accrual at a rate of 15 days per year. Responsibilities - Maintain the health and reliability of quality programs across all lines of business by ensuring standardization and consistent application of evaluation rubrics. - Evaluate and resolve high-complexity cases that fall outside conventional workflows, focusing on root-cause identification and systemic resolution. - Oversee internal and external escalated transactions to ensure resolutions meet both service-level agreements and quality benchmarks. - Serve as the Subject Matter Expert for quality standards and cross-functional feedback. - Support the testing and implementation of new quality programs, workflows, and audit approaches, including AI-driven initiatives. - Compliance with all applicable laws and regulations. - Other duties as assigned. Qualifications - 1+ years previous work experience in healthcare environment and quality assurance. - 1+ years of experience demonstrating strong quantitative and analytical skills, with a focus on proactively identifying issues and driving solutions. - Experience coaching peers or auditors. - 1+ years experience working with data and g-sheets reviewing data. Bonus Points - Auditing and quality experience. - Bilingual in Spanish. - Experience in AI auditing programs. - Advanced Operations Certificate (Lean Six Sigma or similar). - Previous project oversight experience. Benefits - Medical, dental, and vision benefits. - 11 paid holidays. - Paid sick time. - Paid parental leave. - 401(k) plan participation. - Life and disability insurance. - Paid wellness time and reimbursements.