We deliver IT services and solutions provided by a team of passionate problem solving individuals highly skilled.
Trainee Technical Support Engineer – JavaScript, Web
Location
Mexico
Posted
6 days ago
Salary
0
Seniority
Entry Level
Job Description
Trainee Technical Support Engineer – JavaScript, Web
Enroute
• Support day-to-day technical operations • Assist in troubleshooting issues • Provide first-level support to users • Collaborate with cross-functional teams to ensure timely resolution of incidents • Contribute to maintaining system stability and user satisfaction • Document findings, troubleshooting steps, and technical observations clearly and accurately • Escalate issues to Engineering or Senior Support following defined processes • Track issue status and follow up to ensure proper resolution • Support validation of fixes and confirm successful issue resolution • Maintain internal documentation, FAQs, and troubleshooting guides • Participate in training sessions, shadowing, and continuous improvement initiatives.
Job Requirements
- 1–2 years of experience in web development or technical support roles (Junior level).
- Solid knowledge of **JavaScript, HTML, and CSS**.
- Basic understanding of **Web Development principles and front-end architecture**.
- Experience analyzing technical issues in **web-based environments**.
- Ability to **read logs and analyze system behavior** to identify potential root causes.
- Strong written and verbal communication skills for **clear documentation and issue reporting**.
- Advanced English level**.
- Experience working with AdTech platforms or digital advertising technologies (such as ad tags, tracking pixels, Google Tag Manager, or campaign tracking tools).**
Benefits
- Monetary compensation
- Year-end Bonus
- IMSS, AFORE, INFONAVIT
- Major Medical Expenses Insurance
- Minor Medical Expenses Insurance
- Life Insurance
- Funeral Expenses Insurance
- Preferential rates for car insurance
- TDU Membership
- Holidays and Vacations
- Taquitos Rewards
- Amazon Gift Card on your Birthday
- Work-from-home Bonus
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