• Take an active role in influencing our roadmap and your own career objectives. • Work with your team to deliver new features, then use the results to iterate and improve. • Drive projects from initial ideation all the way to operations once it is in the hands of customers. • Embrace our open-source culture and contribute to other projects that may not directly fall within your team’s scope. • Design, build, operate, and maintain critical systems, owning the reliability, performance, and availability. • Be a part of your team’s on-call rotations and take ownership of the services you’re running. • Mentor and support other team members, participate in design discussions and collaborate with the team. • Learn new skills by gaining a deeper understanding of our cloud product and our customers and getting to know the codebase of a large distributed system.

• Design, build, and operate reconciliation systems, including the SSS backend, to track desired stack state, detect and repair drift across stack templates, grafana.com state, Hosted Grafana, and actual customer stack configuration • Collaborate across SSS, grafana.com, and deployment configurations to ensure stack lifecycle workflows remain reliable, observable, and resilient • Improve operational efficiency by reducing deployment complexity (e.g., aiming for single PR regional SSS deployment) and contributing to the Stack Config Reconciliation project • Manage rollout mechanisms for provisioned plugins, dashboards, data sources, Grafana versions, release channels, and stack-level configuration • Support new region and cluster rollouts, including the operational paths required to bring stacks online safely in new Grafana Cloud regions • Improve incident response and recovery paths for stack misalignment, reconciliation failures, plugin rollout issues, and Hosted Grafana integration failures • Partner with Product, Hosted Grafana, Infrastructure, Support, and adjacent AppCore squads on customer-impacting stack lifecycle work • Contribute to roadmap planning, technical design, OnCall improvements, and long-term simplification of stack operations • You will help own the production behavior of the systems you build. That includes improving runbooks, dashboards, alerts, reconciliation safety, rollout controls, and recovery procedures. You should be comfortable debugging across service boundaries and making careful changes in systems that affect customer stacks.

• Take an active role in influencing our roadmap and your own career objectives • Work with your team to deliver new features, then use the results to iterate and improve. • Drive projects from initial ideation all the way to operations once it is in the hands of customers • Embrace our open-source culture and contribute to other projects that may not directly fall within your team’s scope • Design, build, operate, and maintain critical systems, owning the reliability, performance, and availability • Be a part of your team’s on-call rotations and take ownership of the services you’re running • Mentor and support other team members, participate in design discussions and collaborate with the team • Learn new skills by gaining a deeper understanding of our cloud product and our customers and getting to know the codebase of a large distributed system

• Take an active role in influencing our roadmap and your own career objectives • Work with your team to deliver new features, then use the results to iterate and improve. • Drive projects from initial ideation all the way to operations once it is in the hands of customers • Embrace our open-source culture and contribute to other projects that may not directly fall within your team’s scope • Design, build, operate, and maintain critical systems, owning the reliability, performance, and availability • Be a part of your team’s on-call rotations and take ownership of the services you’re running • Mentor and support other team members, participate in design discussions and collaborate with the team • Learn new skills by gaining a deeper understanding of our cloud product and our customers and getting to know the codebase of a large distributed system