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Patient access at the speed of flight
Training Coordinator
Location
United States
Posted
19 days ago
Salary
0
Seniority
Senior
Job Description
Training Coordinator
CareMetx, LLC
• Evaluate individual, and team strengths and weaknesses to identify trends, coaching opportunities, and advise management and client of training needs • Develop classroom handouts, instructional materials, job aids and user manuals related to business and system processes • Direct structured learning experiences and monitor quality results for delivery to management • Deliver team training courses to coincide with corporate initiatives and Core Values • Assess training effectiveness through various methodologies to ensure retention and adoption of taught skills and techniques, into employee work behavior • Evaluate existing ongoing programs to advise as to necessary changes • Partner with the Quality Department to ensure the team maintains the highest levels of performance, quality, and service standards, based upon defined metrics • Co-own with Operations, documentation of trainee performance, at calendar intervals after classroom instruction • Provide compliance updates and refresher training as assessed and needed • Measure, track, and evaluate employee progress through the training curriculum to assess if the individual is ready to perform the needed work • Conduct training sessions via both web-based, and face-to-face learning • Provide employee development through constructive feedback, coaching, training/developing, and applying mentorship techniques • Partner with the Quality Department to identify trends for training and coaching • Conduct training role playing exercises to reinforce proper behavior and performance • Measure success of training through various methodologies such as improved quality scores, reduction in errors on scheduled trips, improvement in employee retention rates • Perform day-to-day project management of current and future training initiatives • Develop instructional material to maintain the highest levels of performance, quality and service, based on defined metrics • Design and create content that aligns with instructional end goals and objectives • Maintain regular and reliable attendance, including being present, on time, and prepared for work as scheduled. • Performs other related duties as assigned.
Job Requirements
- High school diploma or GED required
- College degree preferred in Education, or Training (Adult education a plus)
- 3+ years of leading training in a Customer Service environment
- 2+ years of experience designing for live classrooms and virtual platforms
- History of creating voiceovers and flow diagrams for eLearning, preferred
- Candidates with Healthcare reimbursement knowledge, strongly considered
- Strong interpersonal communication skills with personalities across teams and various level of stakeholders
- Proven experience in designing multiple training events in a corporate setting
- Extensive knowledge of instructional design theory and learning principles
- Proven ability to master the full training cycle
- Good PC and keyboard skills, MS Office Suite fluency
- Outstanding presentation and facilitation skills
- Administrator-level experience within a Learning Management Systems
- Familiarity with Adobe Captivate, a plus
- Confidence to work independently to create, but with a team, to execute
Benefits
- Flexible work arrangements
- Professional development opportunities
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