• Provides positive and professional inbound customer service to ensure issues are resolved efficiently under all conditions, embodying attributes such as being welcoming, curious, knowledgeable, helpful, and thankful to efficiently resolve issues related to banking products and services • Engages with prospective customers through various channels (live chat, phone, email, SMS) to guide them through consumer banking services, with a strong focus on effective problem-solving • Takes ownership of customer concerns and resolves customer issues at first point of contact; escalates issues when necessary • Ensures due diligence is taken to support the accuracy of all customer transactions, particularly as it relates to digital banking products and services; escalates non-standard or high-risk transactions or activities as necessary • Arrives on time and ready to receive/make customer calls as scheduled throughout the shift • Engages customers/partners through a consultative approach to understand their current and future service needs; may facilitate cross-sell opportunities or refer customers to internal bank partners • Completes a broad range of financial transactions (e.g., transfers between accounts, debit card disputes, and/or other transactions, as necessary) in an accurate and efficient manner • Contributes to and supports business objectives; speaks up if there's a way to improve processes and procedures • Participates in performance and development activities, including cross-training within own team • Keeps others informed and up to date about all relevant or useful information related to day-to-day activities • Contributes to a fair, positive, and equitable environment that supports a diverse workforce • Acts as a brand champion for your business area/function and the bank, both internally and/or externally

• Promotes strong and lasting customer relationships in a Contact Center environment • Provides quality customer service and sales in an efficient and highly professional manner • Achieves a high level of success by understanding customer needs and identifying opportunities to grow the business • Creates an exceptional Customer experience by providing solutions at first point of contact • Completes a broad range of financial transactions with accuracy and efficiency • Follows all bank policies and procedures reducing risk to customers and business • Participates fully as a collaborative member of the team, contributing to a positive, diverse, and inclusive work environment • Actively participates in personal career development and takes ownership of personal growth

• Provides quality customer service and sales in an efficient and professional manner • Understands customer needs and identifies opportunities to grow the business • Creates exceptional Customer experience supporting customers with various inquiries • Completes a broad range of financial transactions with accuracy • Follows all bank policies and procedures to reduce risk • Refers complex questions to more experienced personnel • Participates fully as a collaborative member of the team • Actively participates in personal performance management and development activities • Must be onsite for training and other important meetings

Role Description As a Registered Nurse with Best Home Health Providers, you will play a key part in ensuring the accuracy and quality of clinical documentation, helping our patients receive the right care at the right time. You’ll collaborate closely with clinical staff, contribute to quality improvement initiatives, and help uphold our commitment to regulatory compliance. - Review OASIS assessments for completeness, appropriateness, and compliance with federal and state regulations. - Ensure accurate ICD-10 coding and sequencing based on each patient’s medical condition and co-morbidities. - Partner with clinical staff to resolve documentation and data integrity issues. - Monitor visit utilization and flag potential financial risks or underutilization to clinical management. - Identify and communicate trends that impact agency outcomes and process measures. - Conduct OASIS inter-rater reliability visits with clinical team members. - Participate in Quality Improvement and Corporate Compliance activities. - Stay current with best practices through ongoing education and professional development. - Perform other duties as required for patient services. Qualifications - Active Californian RN license in good standing. - 1–2 years of clinical home health experience. - Working knowledge of OASIS assessments and ICD-10 coding. - Knowledge of federal regulations and state licensure requirements. - Strong communication skills and a keen eye for detail. - Ability to work independently and manage priorities with minimal supervision. - Proficiency with computer systems and electronic health records. - Current CPR certification with AHA. - Valid driver’s license, reliable insured vehicle. Requirements - OASIS certification (COS-C) - Nice to Have - OASIS Home Health ICD-10 coding certification - Nice to Have Benefits - Flexible Schedule - Ability to Convert to Full-Time Based On Performance If Interested - Paid Sick Days - Paid Bereavement Leave - Skills Training & Development - Company Social Events - Mileage Reimbursement for Patient to Patient Visits - Referral Bonus