• Draft incoming referrals including demographic information, diagnosis, requested due date, and specialty within a timely manner of receipt. • Correctly & accurately complete the intake process by closing the intake according to proper workflow procedures. • Filter through client emails throughout an 8-hour workday providing necessary information to the appropriate referral while also delegating/escalating emails to the appropriate team member. • Assist with Dane Street’s “Intake” to ensure that incoming referrals, records, fee schedules, etc. is uploaded into the respective case timely and with the appropriate notifications made. • Handle outreach emails/calls to clients in order to obtain the necessary information and/or medical records for the case to ensure proper handling. • Requesting and pulling medical records from client platforms such as iCase and uploading them to the respective referrals. Notify the CSR team once medical records are received. • Selecting and assigning incoming referrals. Ensuring the Queues are evenly distributed between CSR’s and QA’s. • Invoicing referrals on the CSR and QA board based on the confirmed physician’s fees and client quotes. • Assisting in auditing referrals with upcoming due dates to ensure the case was processed correctly. • Assisting with physician outreaches and referral assignments when team members are on PTO. Other duties & special projects, as assigned and based on business needs.

• Handle patient billing inquiries for the Health System • Provide customer service and collect past due balances • Ensure patients receive the best service through timely and accurate responses • Promptly reply and provide accurate information to customers regarding medical bill accounts • Serve as a liaison between patients, providers, and external departments • Record and maintain transactions ensuring account balances and discrepancies are resolved • Plan, organize, and prioritize work to convince debtors of their financial responsibility • Educate debtors on available payment options and financial impact of alternatives • Provide top quality customer service experience on every patient inquiry

Title: Bilingual Customer Advocate - Fully Remote Location: Abilene, Texas, United States 18.00 per hour Longevity increases and Performance incentives Hourly Full Time Medical, Dental, Vision, Competitive Salary, Paid Time Off Job Description: Customer Advocate - Full Time (Remote) Disabled Veteran Solutions (DVS) A Career With Purpose - Not Just a Job. Disabled Veteran Solutions (DVS) is a nationally recognized, veteran-owned organization providing high-quality services in regulated healthcare settings. We are seeking Client Advocates who combine strong technical skills with professionalism, empathy, and a desire to build a long-term career in a structured, mission-driven organization. This is a full-time, remote position designed for individuals who value stability, responsibility, and career advancement. We invest significantly in our team members—including an intensive 8-week paid training program—and hire people who are ready to commit and grow. The Role As a Customer Advocate, you will manage between 50 and 70 member interactions per day, serving as a trusted resource for coordinating healthcare, medications, appointments, and benefits-related inquiries. - This is a structured, fast-paced environment that requires: - Real-time navigation across multiple web-based platforms - Accurate documentation across different systems - Safe use of Microsoft Word, Excel, Outlook, and Teams - Strong written and verbal communication - Consistent adherence to processes and compliance standards - Success in this position requires both compassion and technical precision. - Technical and Computer Competence (Critical Requirement) This is not an entry-level IT position. Candidates should feel comfortable: - Navigating multiple browser windows simultaneously - Switching between systems while actively talking to members - Documenting in real time without sacrificing call quality - Using Microsoft Word, Excel, Outlook, and Teams efficiently - Troubleshooting basic system or navigation problems independently - Candidates will be assessed on their computer skills during the hiring process. Schedule and Training Full Time | 100% Remote | Monday to Friday Training Schedule: 8:00 AM - 4:30 PM EST. 100% attendance is mandatory throughout the 8-week program. Permanent Schedule: Monday to Friday: Shifts are 8 hours long between 8:00 AM and 8:00 PM EST. Start Date: June 22, 2026 Required Qualifications - Must be bilingual in English and Spanish - High school diploma (associate degree or higher preferred) - Previous experience in customer service handling complex or sensitive matters - Strong proficiency in Microsoft Word, Excel, Outlook, and Teams - Ability to browse multiple web systems simultaneously - Excellent attention to detail and organizational skills - Clear and professional written and verbal communication Preferred Experience - High-volume or call-driven service environments - Exposure to healthcare, insurance, or medical terminology - Advocacy-based or support roles such as social work or behavioral health - Customer service roles in retail that require problem solving Compensation and Growth - Competitive pay based on qualifications - Bonus opportunities - Comprehensive benefits package - Clear career paths for high-performing employees Who Will Prosper Here Professionals who value structure, accountability, and meaningful work - and who seek long-term career stability within a mission-oriented organization. If you are technically confident, reliable, and ready to grow within a high-performance environment, we encourage you to apply. Join DVS - where your work matters and your career can advance. A pre-employment drug screening and criminal background check are required prior to employment.

Title: Customer Care Representative Marine Corps Wounded Warrior Call Center Location: Quantico, VA Job Description: KSA Integration is a Service-Disabled Veteran-Owned Small Business (SDVOSB) that provides business and management solutions through two core portfolios: (1) Warrior Readiness, and (2) Warrior Care. We are a rapidly growing government contractor that has built a reputation for focused customer service, on-time performance, and continuous improvement. To demonstrate this, KSA has been awarded the Inc. Best Workplaces, a prestigious list of businesses recognized for value placed on company culture, standout worker benefits, and the prioritization of employee well-being every year from 2019 to 2025. KSA also earned recognition on the Best for Vets List by Military Times from 2019 to 2025 and garnered the Department of Labor “Hire Vets” Platinum Medallion Award from 2021 to 2025. KSA Integration is currently hiring a Customer Care Representative (CCR) position for the following shifts: - 2nd Shift 4:00 PM-12:30 AM Sunday - Thursday/Tuesday - Saturday - Hybrid work is available (2 days per week). CCRs are the first contact for inbound calls, answer all incoming calls, conduct outreach calls, monitor social media, conduct interviews with Marines and/or family members, as well as assess the individual’s support needs. Based upon this assessment, the CCR will provide information and guidance toward applicable resources, benefits, and entitlements that will assist with the individual’s needs. The CCR will serve as a liaison between the Marine and the entity providing resource support to ensure positive contact is established and pertinent information is relayed to focus efforts and address the Marine’s needs. Equally important, the CCR shall fully capture the essence of the WII Marines’ concerns/issues and properly document the information in MCWIITS. WWCC CCRs will typically work in shifts supporting 24-hour operations with manning dictated by anticipated incoming call volume and availability of target population for outreach. CCR schedules are broken into three shifts to maintain 24/7/365 operations. Initial training is for two weeks in the Wounded Warrior Call Center from 9:00 AM-5:30 PM. Upon completion of training, employees will be scheduled for shifts referenced above. Requirements - Current Active Tier 3 (T3) or National Agency Check with Local Agency and Credit Checks (NACLC) Background Investigation. - Familiarity with the organization and functions of the United States Marine Corps. - Must be proficient in Microsoft Office 365. KSA Integration is an equal opportunity employer.