• Manage client communications by responding to emails, inquiries, billing questions, and payment confirmations in a professional and timely manner • Prepare, process, and distribute surplus lines tax reports, tax payments, and filing confirmations to clients • Communicate and coordinate regularly with state regulators to ensure compliance with surplus lines requirements and regulations • Delegate and oversee backend processing tasks while supporting operational efficiency and accuracy • Train, mentor, and provide day-to-day guidance to team members on workflows, processes, and best practices • Serve as an escalation point for client and operational issues, including participation in client issue resolution calls • Provide cross-functional support and backup coverage for leadership team members as needed • Effectively manage multiple priorities in a fast-paced environment while collaborating with clients, regulators, accounting teams, and internal departments

Role Description We're seeking a Client Support & Operations Coordinator to help manage client communication, oversee workflow organization, and ensure a smooth, professional experience from start to finish. This fully remote role is ideal for someone who is organized, adaptable, and confident balancing multiple responsibilities while working independently with the support of training, systems, and mentorship. - Coordinate client communication and day-to-day workflow tasks - Ensure timely responses, follow-ups, and support throughout the process - Organize schedules, confirmations, and operational updates as needed - Maintain accurate records and documentation of client interactions - Provide professional, solution-focused support in client-facing situations Qualifications - Strong communication, organizational, and multitasking skills - Customer service, coordination, or administrative experience preferred but not required - Comfortable working independently in a remote environment - Detail-oriented, dependable, and tech-comfortable - Must be a citizen of the US, UK, Mexico, Australia, Spain, or LATAM Benefits - Fully remote with flexible scheduling options - Training, onboarding, and ongoing mentorship provided - Growth opportunities within a supportive team environment - Hands-on experience managing workflows and client operations in a professional remote setting

The Technical Customer Care Specialist I will manage a variety of interactions with clients via phone, email, and other methods of communication supporting the DMS technical call center. This is a REMOTE role that is LOCATION SPECIFIC: The individual can work remotely but needs to be within a commutable distance (25 miles or less) to one of the following Cox Automotive hub locations: 6240 Sprint Pkwy Overland Park, KS 224 Valley Creek Blvd Suite 400 Exton, PA 1 Howard St. Burlington, VT 6305 Peachtree Dunwoody Rd. Bldg B Atlanta, GA 13693 S. 200 W Draper UT Technical Customer Care Specialist - Dealertrack This is a fully remote position-must be able to work any shift during business hours, currently Monday - Saturday, 5AM - 6PM MDT (hours subject to change to meet business needs, shifts may include fixed Saturday schedule). Key Responsibilities - The Technical Customer Care Specialist will be responsible for routine customer questions relating to product usage, as well as technical support issues relating to the Dealertrack family of products - Handle routine customer questions relating to product usage, as well as technical support issues - Maintains expert-level knowledge of Dealertrack Solutions and Products - Develops and maintains strong technical expertise in Dealertrack products and those devices and platforms upon which the products function - Accurately logs all customer information in the CRM customer ticketing system - Adhere to corporate objectives for ticket processing and associated support service level agreements for response time and ticket closure - Follow-up skills - Ability to handle and respond to multiple open issues - Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely - Ability to work required shifts both independently and within a team organization - Facilitate communication from Support Team to other departments as needed to complete Cases Qualifications Minimum- - High School Diploma/GED - Generally, less than 2 years of experience - Must be flexible to work any shift during business hours, - Follow-up/follow-through skills required - Ability to handle and respond to multiple open issues - Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely - Strong Customer service skills required - Knowledge of various computer applications including experience with business support applications such as MS Office (Word, PowerPoint, and Excel) required - Excellent oral and written communication skills - Experience working in a team environment and assisting others as applicable - Requires attention to detail and the ability to adapt to change - Ability to type 40+ WPM Preferred- - Previous employment or contract experience with CAI Tech Support preferred. - Associate's degree or Technical Certification or equivalent work experience - Technical background preferred USD 16.59 - 24.86 per hour Compensation: Hourly pay rate is in the range of $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Benefits: Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. EOE, including disability/vets

The Technical Customer Care Specialist I will manage a variety of interactions with clients via phone, email, and other methods of communication supporting the DMS technical call center. This is a REMOTE role that is LOCATION SPECIFIC: The individual can work remotely but needs to be within a commutable distance (25 miles or less) to one of the following Cox Automotive hub locations: 6240 Sprint Pkwy Overland Park, KS 224 Valley Creek Blvd Suite 400 Exton, PA 1 Howard St. Burlington, VT 6305 Peachtree Dunwoody Rd. Bldg B Atlanta, GA 13693 S. 200 W Draper UT Technical Customer Care Specialist - Dealertrack This is a fully remote position-must be able to work any shift during business hours, currently Monday - Saturday, 5AM - 6PM MDT (hours subject to change to meet business needs, shifts may include fixed Saturday schedule). Key Responsibilities - The Technical Customer Care Specialist will be responsible for routine customer questions relating to product usage, as well as technical support issues relating to the Dealertrack family of products - Handle routine customer questions relating to product usage, as well as technical support issues - Maintains expert-level knowledge of Dealertrack Solutions and Products - Develops and maintains strong technical expertise in Dealertrack products and those devices and platforms upon which the products function - Accurately logs all customer information in the CRM customer ticketing system - Adhere to corporate objectives for ticket processing and associated support service level agreements for response time and ticket closure - Follow-up skills - Ability to handle and respond to multiple open issues - Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely - Ability to work required shifts both independently and within a team organization - Facilitate communication from Support Team to other departments as needed to complete Cases Qualifications Minimum- - High School Diploma/GED - Generally, less than 2 years of experience - Must be flexible to work any shift during business hours, - Follow-up/follow-through skills required - Ability to handle and respond to multiple open issues - Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely - Strong Customer service skills required - Knowledge of various computer applications including experience with business support applications such as MS Office (Word, PowerPoint, and Excel) required - Excellent oral and written communication skills - Experience working in a team environment and assisting others as applicable - Requires attention to detail and the ability to adapt to change - Ability to type 40+ WPM Preferred- - Previous employment or contract experience with CAI Tech Support preferred. - Associate's degree or Technical Certification or equivalent work experience - Technical background preferred USD 16.59 - 24.86 per hour Compensation: Hourly pay rate is in the range of $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Benefits: Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. EOE, including disability/vets