Title: SPA RECEPTIONIST - PART TIME Location: Lakeland United States Job type: Onsite Time Type: part Time Job Description: Essential Functions: Schedule/confirm appointments daily by phone call and appointment card. Responsible for mailings - ie special events; promotional events; missed appointments, etc. Responsible for greeting guests upon arrival and departure. Making sure they are comfortable, offering beverages, etc… Checking guests out at register, auditing the money drawer prior to shift and at end of shift and totaling out the drawer at the end of the day and making sure the correct receipts correlate to the end daily total. Keep reception area clean and neat at all times Schedules patients for Botox/Filler appointments within ENT department Schedules and cancels appointments accurately following physician, provider, desk and location protocols. Proportionately arrives and schedules appointments. Notifies and reschedules bumped patients in a timely manner. Provides additional clerical support to the call center as requested and/or needed for special projects. Works the ENT work queue list to schedule patients from referrals in house; as well as processing outside referrals for ENT. Requirements Required Education and Experience : High school graduate or equivalent (GED). Prior experience with secretarial or front desk.

Title: Front Desk Receptionist - Part Time Location: Dearborn Heights, MI United States Part Time On-site Job Description: Company Description America's Best is part of National Vision, one of the largest optical retailers in the United States. The America’s Best brand continues to grow with over 1,000 stores and counting. Each location combines both parts of the optical equation – eyewear and eye care – into one excellent experience at a single low price. For more details about America's Best, visit AmericasBest.com. At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible. As the face of our stores, Receptionists are responsible for greeting and welcoming customers in a friendly manner as soon as they arrive at the store. They keep organized patient records and help patient schedules flow smoothly. They’re the glue to our operations, helping everyone to stay on track. The role provides prompt, courteous service to customers either on the phone or in person. How would you like Sundays off? Yes, every Sunday we’re closed! Job Description What would you do? – The Specifics - Ensures high quality customer service while following all safety protocols. - Ensures a smooth flow of customers through the store. - Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol. - Processes and understands managed care plans while obtaining document information from the insurance company as needed. - Provides customers basic and accurate information. - Schedules and confirms appointments, follow-up visits and classes. - Files all patient records daily and pulls patient files for the next day's appointments. - Checks order status and notifies customers when orders are in or of any delays. - Keeps reception area tidy and presentable with all necessary materials. - Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies. - Participates in regularly scheduled mandatory communication meetings. Qualifications Are you the right fit? – The Suitable Talent - Experience as a Receptionist, Front Office Representative or similar role preferred but not required. - 0-2 years related experience or training preferred. - Experience handling multiple phone lines preferred. - Strong customer service skills required - Strong organizational skills required Education: High School Diploma or equivalent. Additional Information At National Vision, we reward hard work with competitive pay, bonus opportunities, and a benefits package to support you and your family now and in the future.  Our Benefits Include: - 401k retirement savings with company match and stock purchase plan - Paid sick time - Parental leave - Employee eyewear discount - College scholarship program Focus on Professional Growth and Career Fulfillment: - Training programs available - Access to educational courses - Emphasis on internal promotions and career advancement At National Vision, you’ll enjoy more than just a job – you’ll have the chance to thrive in a rewarding career, surrounded by a supportive team and endless opportunities for growth. Join us today and see your future clearly!

Provide high-quality customer service while managing phone calls and scheduling appointments. Maintain organized patient records and ensure a tidy reception area, contributing to a smooth customer experience.

• Answer high-volume inbound calls and use strong technical proficiency to navigate multiple systems (telephony platform, account servicing tools, CRM, knowledge base, and web-based applications) to provide accurate information, resolve inquiries, and fulfill requests for both English and Spanish speaking member and non-member callers • Perform required member verification, review accounts, communicate company and credit union policies/procedures, and document interactions and outcomes in the appropriate systems • Partner with management, vendors, and credit union partners to resolve complex issues and escalations via email and internal messaging tools to support service requests, technical research, and issue resolution • Support specialized digital, card, or loan queues and process related transactions with speed and accuracy • Maintain high responsiveness by answering emails in a timely manner and completing all required annual training by their respective deadlines • Maintains knowledge of current department policies and procedures by monitoring updates and communications.