Job Closed

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ModSquad logo
ModSquad

Customer Experience Services for the World’s Best Brands

Associate Community Manager

Community ManagerCommunity ManagerPart TimeRemoteMid LevelTeam 10,001+Since 2007H1B SponsorCompany SiteLinkedIn

Location

Illinois

Posted

19 days ago

Salary

0

Seniority

Mid Level

Bachelor DegreeExperience acceptedEnglish

Job Description

Associate Community Manager

ModSquad

• Deliver operational tasks to ensure client success and satisfaction • Brainstorm activities, opportunities, and content to inspire or grow community • Participate in crafting regular content calendars • Research and identify new trends in our services market and within social media usage and platform innovation • Monitor social media platforms for trending hashtags, memes, and more • Work closely, efficiently, and effectively with internal departments as well as external clients and stakeholders • Communicate daily with relevant partners and team members to ensure smooth delivery of services • Write and edit blogs • Report KPIs to the development team to evidence success • Build reports that showcase reason, trends, and opportunities • Manage and respond to customers through forum, website, and social media tools (native and 3rd party) • Support project management teams to meet client expectations and KPIs

Job Requirements

  • Be immersed in online gaming culture
  • Be a proactive, self-starter and independent contributor with follow-through on all initiatives
  • Have strong problem-solving, creative writing, and editorial skills
  • Showcase strong communication skills (and feel comfortable with communicating the good and the bad)
  • Engage confidently with internal and external partners on video and voice calls
  • Be genuinely interested in social media (tools, platforms, usage), and enjoy the trends and culture of social media (Twitter, Facebook, Instagram, TikTok, Snapchat, YouTube, ect)
  • Enjoy engaging and developing a broad range of people, communities, clients, and trends
  • Be able to execute on community initiatives, measure results, and modify programs based on feedback
  • Retain and demonstrate excellent organization and time-management skills and schedule to hit deliverable deadlines
  • Must have active experience (professional experience preferred) with forums, Facebook, Twitter, LinkedIn, and Instagram (other platforms like SnapChat, TikTok, Twitch.tv, Youtube, etc a bonus)
  • Be a creative copywriter who understands the balance between professionalism and meta, fun community initiatives
  • Bachelor’s degree or equivalent work experience

Benefits

  • Remote work options
  • Professional development opportunities
  • Flexible working hours

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