• Responsible for the Project Management of various customers, driving the sale of a wide range of products and services utilizing Canon and 3rd party products and technologies • Work directly with Canon customers to understand their goals. Leverage experience and skills to perform detailed discovery associated with a customer’s business needs with specific focus on technology • Effectively capture customer requirements and work with a project team to document a proposal which will meet the customer’s specific needs • Coordinate the resources necessary to design and implement customer projects to completion in a manner that meets requirements, delivers customer satisfaction and ensure delivery of profitable revenue • Provide technical guidance to sales teams and customers • Ability to interact with multiple resources across various organizations including customers (multiple business units), sales, solutions consulting, project management, engineering, technical support and 3rd Parties as necessary • Researches, plans and evaluates the effectiveness of processes, systems, procedures or methodologies through review and evaluation of detailed data

Title: Business Analyst Location: Remote USA Full-time Department: Careers Job Description: Capio Group is looking for an experienced Business Analyst! Full-time employee - Remote Salary: $120,000 - $130,000 About Us: Capio Group is a California-based Information Technology Consulting firm serving the public sector since 2010. We assist the Government in delivering large, complex systems and solutions. Capio Group is a small, but quickly growing firm that mixes good ideas, with great people, to achieve extraordinary results for our clients. We offer the salary and benefits of the bigger companies, with the added bonus of a flexible workplace and a great work-life balance. Scope of Work: Capio Group is looking for an experienced Business Analyst to work as a part of the team to enhance the client's existing systems into a single solution by integrating a centralized database system. This integrated solution will eliminate duplicate and redundant data systems which would improve the tracking, regulation of licensing, compliance, and laboratory activities. The centralized system would streamline services for consumers, support more robust reporting, such as real-time tracking of applicant, licensee and compliance performance measures, trend analysis to inform policy development, and data-driven adjustments to business processes that increase efficiency and accountability. A centralized system would strengthen the client oversight by increasing operational efficiency, supporting evidence-based decision-making, improving customer service, and accelerating regulatory responsiveness. The Business Analyst will be responsible for tasks including but not limited to: - Define business requirements, including functional and technical. - To conduct system Impact Analysis a Gap analysis of the existing systems and recommend alternative new solutions - Requirements Analysis: Review and refine the system requirements documented in the initial phase, incorporating feedback from stakeholders. - Evaluate different technology options and platforms for replacing systems, considering factors such as cost, performance, scalability, security, and vendor support. - Alternative Analysis: Based on the gap analysis of the existing systems, client management will select the appropriate direction for the alternative technology platforms. - Alternatives Analysis Report: An analysis of the assessment and gap analysis findings and identification of alternative solutions with pros and cons for the client decision making. - Collaborate with client programs to streamline business processes. - Clearly understand and define stakeholders. - Create a stakeholder communication/engagement plan. - Analyzing and documenting requirements during the PAL (stages 2-4) process. - Assuming full responsibility and accountability for project documentation to meet the requirements of all stages of the PAL (stages 2-4) process. - Conducting reviews of PAL documentation with client stakeholders. Escalate scope creep and requirement changes through the PAL (stages 2-4). - Obtaining California Department of Technology (CDT) approval of documentation through all stages of the PAL(stages 2-4) process. - Conduct/Participate in all meetings according to the Business Solutions Analyst Standards expectations (These meetings include Scrum ceremonies, JAD sessions, Document Review sessions, etc.) - Review deliverables with internal and external stakeholders based on the stakeholder engagement plan. - Identify and establish the scope and parameters of detailed requirements analysis on a business-by-business case basis to define IT business impact, outcome criteria, and metrics. - Ability to Create epics from the high-level requirements, subsequent features, User Stories, and Acceptance Criteria - Develop and utilize standard templates for the most complex IT systems to write requirement specifications accurately and concisely. - Developing a data conversion and migration plan, assisting with the development of the project risk register, and performing a technical complexity assessment and governance plan. - Performing analysis and evaluation of the existing as-is data in preparation for data clean up and migration to the new system. Mandatory Experience: - Within the last ten (10) years, must have a minimum of five (5) years of FTE experience applying analytical processes on IT projects. - Within the last ten (10) years, at least three (3) years of applying analytical processes on IT projects experience must have been in business systems analysis and design. - Must possess a bachelor’s degree. Additional qualifying experience may be substituted for the required education on a year-for-year basis. A copy of the degree must be provided upon request. - Must possess a valid Certified Business Analysis Professional (CBAP) certification from the International Institute of Business Analysis (IIBA) or Equivalent certification, which will be verified. The certification is required and may not be substituted with additional experience. A copy of the certification must be provided upon request. - Within the last ten (10) years, must have a minimum two (2) years of experience supporting California Department of Technology Project Approval Lifecycle (CDT PAL) Stage 2–4 projects and large system implementations. - Within the last ten (10) years, must have a minimum two (2) years of experience preparing documentation for CDT Stage Gate Reviews. - Within the last ten (10) years, must have a minimum one (1) year of experience with Accela Civic Platform or Accela licensing and enforcement modules. - Must be able to provide a client/user end reference contact information for each applicable project meeting the requirements upon request in the qualification form. In addition, you must be able to submit completed reference forms when requested. Each reference form must be signed by the referenced individual. The reference contact must be a representative of the company for which the project was developed and must have served in a management or supervisory role. Desirable Experience: - Within the last ten (10) years, familiarity with licensing, compliance, and enforcement workflows (strong preference for similar platforms to Accela). - Within the last ten (10) years, strong vendor coordination skills, especially in multi-vendor or System Integrator (SI) environments. - Within the last ten (10) years, experience with Agile and hybrid delivery (Scrum, SAFe, or Agile-Waterfall blends) - Possession of PMI Agile Certified Practitioner (PMI-ACP), or equivalent Agile certifications. A copy of the certification must be provided upon request and may not be substituted with additional experience. Equal Opportunity Employer: At Capio Group, our employees are our greatest asset and diversity, equity, and inclusion are at the core of who we are. Our commitment to these values is unyielding and is central to our mission and to our impact. We know that having diverse perspectives helps to generate better ideas to solve the complex problems of our diverse clients and the communities they serve.

• Intake product requests from operations stakeholders and clients. • Triage, research and identify technical solutions for data errors occurring within the Judi Health tech stack. • Work with operations and implementation teams to manage issue prioritization and resolution. • Collaborate with the APM to build business requirements and specifications for road mapped items as directed by the APM. • Responsible for ticket review and identification of misintent post QA. • Identify and make data driven recommendations to APM for high value product enhancements. • Assist product team with user experience testing, research, documentation, and stakeholder communication. • Partner with APM to manage backlog and participate in team refinement & planning. • Provide support to the APM and team in terms of planning, roadmap development, and long-term strategy. • Responsible for adherence to the Judi Health Code of Conduct including reporting of noncompliance.

Role Description At Nüvitek, customer success is our Ethos; together, we drive transformational outcomes. We only succeed when our customers succeed. We partner with our customers to achieve business objectives by using our proven customer-centric, value-driven business practices and service delivery methodologies. We are seeking a Senior Business Analyst to join our growing team. This role is pivotal in aligning business objectives with the capabilities of the ServiceNow platform, ensuring solutions are strategically aligned and effectively implemented. The ideal candidate will have deep experience with ServiceNow, strong analytical skills, and the ability to work collaboratively across technical and business teams to drive impactful outcomes. In assuming this position, you will be a critical contributor to meeting Nuvitek's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments. Qualifications - Bachelor’s degree in Information Technology, Business, or related field. - 5+ years of experience as a Business Analyst, experience with implementations in complex enterprise environments. - Proven experience leading requirements gathering, stakeholder engagement, and backlog refinement across multiple modules. - Strong knowledge of Agile delivery methodologies; experience participating in and facilitating Agile ceremonies. - Ability to create detailed user stories, process flows, data mappings, and functional specs aligned with development capabilities. - Working knowledge of scripting (e.g., business rules, client scripts, UI policies) and data models; ability to partner effectively with developers and architects. - Demonstrated ability to work independently and lead discussions with cross-functional teams, including clients, developers, and project managers. - Experience supporting pre-sales, solution design, and roadmap planning is a plus. - Familiarity with federal IT environments and compliance/security requirements preferred. - Excellent written and verbal communication skills, with experience presenting to both technical and executive audiences. Requirements - Collaborate with business stakeholders, delivery teams, and product owners to gather, analyze, and document detailed business and technical requirements specific to ServiceNow implementations. - Translate business needs into well-defined user stories and acceptance criteria, supporting the development of scalable and maintainable solutions. - Act as a liaison between business users and technical teams, ensuring clear understanding of functionality and constraints. - Support platform configuration and enhancement efforts across modules such as PSDS, CSM, or others. - Conduct gap analyses and make recommendations to optimize workflows, automation opportunities, and user experiences. - Support solution design sessions, stakeholder demos, and User Acceptance Testing (UAT). - Ensure alignment with best practices and federal IT compliance standards. - Assist in managing backlogs, sprint planning, and Agile ceremonies in collaboration with Scrum Masters and delivery leads. Benefits - Medical Insurance - Dental Insurance - Vision Insurance - Disability and Life Insurance - Parental Leave - 401K - Paid Time Off Company Description Nuvitek is an equal-opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.