Role Description As a Technical Support Specialist, you will be responsible for customer support activities, including customer communication, bug triage, enhancement requests, and follow up. You will identify documentation or processes needed to make Customer Support self-service to our customers. You will help own our customer relationships, solve business problems with some of the largest school districts in the US, in order to understand their existing processes, business goals and areas of opportunity. This role will be the primary touchpoint for all customers requiring support. Responsibilities - Research, resolve, and respond to end-user issues/problems received via email, ticket support, phone call, and live chat. - Validate steps to reproduce customer’s concern to confirm application behavior and conduct preliminary review of console and logs to identify potential cause. - Ask clarifying questions to determine the nature of the problem and to be able to provide a solution. - Escalate tickets to T2 tier when a resolution is not possible or an application bug is suspected. - Follow existing processes to document and report issues/feedback to the internal team. - Prioritize, answer, and implement creative solutions for customers. - Respond to email and chat messages and answer calls from customers seeking help. - Participate in testing of new and updated products and provide feedback. - Walk customers through problem-solving processes and consult on workflow best practices. - Follow up with customers to ensure the issue has been resolved. - Log call/issue information for record keeping. - Meet and maintain productivity goals and expected satisfaction rating from customers. - Identify areas to enhance existing processes and workflows. - Serve as a liaison and advocate for our customers to the rest of the CSM team and company. - Foster a collaborative environment where customers feel cared for, respected and heard. - Maximize customer satisfaction through timely and accurate resolution of customer inquiries/issues. Qualifications - 0-2 years of technical support experience - Software support/SaaS (Bonus). - 1-3 years of experience working in a remote environment is preferred. - Fluency in English for phone, chat, email support and technical writing. - Excellent written and verbal communication, as well as strong listening skills. - Ability to handle multiple priorities. - Perform in an effective and timely manner all the tasks required. - Exhibit above average reasoning ability by clearly defining problems, analyzing data, establishing facts and drawing valid conclusions. - Ability to multitask and manage simultaneous customer interactions across multiple support channels, specifically navigating live phone calls and web chats at the same time. - You are a true problem solver and have the ability to solve difficult issues with little supervision. - Exceptional project management abilities including time management, organization and attention to detail. - Flexibility and a willingness to operate/thrive in a sometimes ambiguous environment. - Strong interest in data and technology, especially education technology. Benefits - Private medical and life insurance. - Referral bonus program. - Remote job (within Costa Rica). - Quarterly co-working & lunch. - Winter Recess: company holiday between Xmas - New Years. - Generous time off package.

• The Senior Enterprise Architect is responsible for designing, documenting, and guiding the implementation of technical solutions for customers following the sale of Veeam products. • You will translate business requirements into scalable, secure architectures that align with Veeam best practices and support both customer‑led and partner‑led deployments. • In this role, you’ll provide technical leadership across complex enterprise environments, especially for organizations undergoing digital transformation. • You will collaborate closely with Pre‑Sales, Sales, Customer Success, and partner teams to ensure a seamless transition from initial design through successful implementation. • You will also contribute to the development of reference architectures, design standards, and best‑practice frameworks that elevate consistency and quality across all delivery engagements.

Date Posted: 2026-04-20Country: United States of AmericaLocation: US-IA-REMOTEPosition Role Type: RemoteU.S. Citizen, U.S. Person, or Immigration Status Requirements: Must be authorized to work in the U.S. without the company’s immigration sponsorship now or in the future. The company will not offer immigration sponsorship for this position.​ The company will not seek an export authorization for this role.Security Clearance Type: None/Not RequiredSecurity Clearance Status: Not Required Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense. Collins Aerospace is seeking an experienced and forward-thinking AI/ML architect to be part of our Digital Architecture team. This role is responsible for defining strategic alignment and leading the end-to-end architecture of Artificial Intelligence (AI) and Machine learning (ML) solutions across the Collins landscape. This role bridges business strategy, data science and engineering to design scalable, secure, and production-ready AI/ML solutions that drive measurable business value. If you are passionate about AI/ML architecture and have expertise in incorporating them with an extended ecosystem of business-critical applications, we invite you to apply and contribute to transformative initiatives within our global organization. ** This individual can sit at any Collins domestic location or remote. ** What YOU will do: Strategy & Architecture - Define Collins AI/ML architecture aligned with Business goals and digital strategy - Establish reference architectures, design patterns and standards for AI/ML solutions. - Lead the adoption of modern AI capabilities (e.g. Generative AI, Deep learning, NLP). - Collaborate with Domain Architects in Security, Infrastructure, Data & Business unit, to refine and evolve the Solution architectures, processes, practices, leveraging architectural frameworks (e.g. TOGAF, Zachman, DODAF, etc.) Solution Design & Delivery - Architect end-to-end AI/ML solutions (data ingestion, feature engineering, model development, deployment, monitoring) for business use cases. - Partner with AI teams, Data Scientists and Engineers to operationalize models. - Ensure scalability, reliability, and performance of AI systems in production. Data & Platform Architecture - Define architecture for data pipelines and feature stores to support ML workloads. - Ensure integration with enterprise data ecosystems and APIs Governance, Risk & Ethics - Establish AI governance frameworks (model validation, explainability, bias detection). - Ensure compliance with security, privacy, and regulatory requirements. - Promote responsible and ethical AI practices. Technology Leadership - Stay current with emerging trends (LLMs, Vector databases, etc.). - Provide technical leadership and mentorship to teams. Stakeholder Engagement - Collaborate with business leaders to identify AI opportunities. - Translate business requirements into technical solutions. - Communicate architecture decisions to executive and technical stakeholders. Qualifications YOU Must Have: - Typically requires a University Degree and minimum 12 years prior relevant experience or an Advanced Degree in a related field and minimum 10 years of experience - Must be authorized to work in the U.S. without sponsorship now or in the future. RTX will not offer sponsorship for this position (U.S. Citizen or Green Card Holder). - 8+ years of broad-based experience in Data and AL/ML architecture, deployments, integration, or consulting, with extensive experience in implementing AI/ML Solutions for large complex organizations. - In-depth knowledge of AI/ML frameworks. Expertise in data architecture, distributed systems and APIs. Experience with CI/CD for ML, Model monitoring, versioning (MLOps). - Proven track record as a Solution Architect or Technical Lead, crafting new solutions and delivering business outcomes. Qualifications We Prefer: - Experience with Generative AI/ Large language Models (LLMs). Knowledge of vector databases, embeddings and prompt engineering - Familiarity with data and AI/ML concepts and technologies - Strong understanding of AI ethics, governance and regulatory frameworks - Relevant experience in Aerospace & Defense industry preferred. Familiarity with the unique needs of manufacturing and aerospace, including compliance, quality management, and traceability. - Experience with working on enterprise architecture frameworks (TOGAF, Zachman, DoDAF) & tools (SparxEA, Cameo, LeanIX). Certification in any of the framework’s a plus. - Experience with Agile methodology such as Scaled Agile Framework (SAFe) and tools such as Jira. - Exceptional interpersonal, collaboration, and communication skills, with an ability to convey complex technical concepts to non-technical stakeholders. - Ability to balance innovation with pragmatic delivery. Lead and influence without authority. - Demonstrated experience in guiding cross-functional teams and fostering alignment on architecture strategies across diverse stakeholders. What We Offer: Some of our competitive benefits packages include: - Medical, dental, and vision insurance. - Three weeks of vacation for newly hired employees. - Generous 401(k) plan that includes employer matching funds and separate. employer retirement contribution, including a Lifetime Income Strategy option. - Tuition reimbursement program. - Student Loan Repayment Program. - Life insurance and disability coverage. - Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection. - Birth, adoption, parental leave benefits. - Ovia Health, fertility, and family planning. - Adoption Assistance. - Autism Benefit. - Employee Assistance Plan, including up to 10 free counseling sessions. - Healthy You Incentives, wellness rewards program. - Doctor on Demand, virtual doctor visits. - Bright Horizons, child, and elder care services. - Teladoc Medical Experts, second opinion program. -  And more!  Learn More & Apply Now! Do you want to be part of a new, exciting initiative to combine foundational IT with new digital technologies?  Our Digital Technology team is driving business efficiencies and a better customer experience by connecting technologies, people, information and processes. From making aircraft more electric, intelligent and integrated to building new software platforms such as Internet of Things, big data, artificial intelligence, and blockchain, there’s no better place to be right now than in digital. If you’re an agile thinker who enjoys utilizing modern technology to make big improvements, then you’re a perfect fit for this team. Join Collins Aerospace to help us revolutionize the aerospace industry today! WE ARE REDEFINING AEROSPACE. * Please consider the following role type definitions as you apply for this role. Remote: Employees who are working in Remote roles will work primarily offsite (from home). An employee may be expected to travel to the site location as needed. Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings. At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again. Apply now and be part of the team that’s redefining aerospace, every day. As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. The salary range for this role is 157,200 USD - 298,800 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act. Privacy Policy and Terms: Click on this link to read the Policy and Terms

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Senior Claims Benefit Specialist will review and adjust SF (self-funded), FI (fully insured), Reinsurance, and/or RX claims. They will adjudicate complex, sensitive, and/or specialized claims in accordance with claim processing guidelines. This person will also process provider refunds and returned checks. They also may handle customer service inquiries and problems. In this role, you will: - Perform adjustments across all dollar amount levels on customer service platforms, specifically by using technical and claims processing expertise. - Apply medical necessity guidelines, determine coverage, complete eligibility verification, identify discrepancies, and apply all cost containment measures to assist in the claim adjudication process. - Perform claim re-work calculations. - Follow through with completion of claim overpayments, underpayments, and any other irregularities. - Process complex, non-routine Provider Refunds and Returned Checks. - Review and interpret medical contract language, using provider contracts to confirm whether a claim is overpaid, in order to allocate refund checks. - Handle telephonic and written inquiries related to requests for pre-approvals/pre-authorizations, reconsiderations, or appeals. - Ensure all compliance requirements are satisfied and that all payments are made following company practices and procedures. - Review and handle relevant correspondences assigned to the team that may result in adjustment to claims. - May provide job shadowing to less experienced staff members. - Utilize all resource materials to manage job responsibilities. Required Qualifications - 2+ years of experience with medical claim processing. - 2+ years of experience in a production environment. Preferred Qualifications - Demonstrated ability to handle multiple assignments competently, accurately, and efficiently. - Effective communication, organizational, and interpersonal skills. - Previous experience with DG system claims processing. Education - Associate’s degree or equivalent experience (high school diploma or GED + 2 years of relevant experience). Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $18.50 - $42.35 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will close on: 04/21/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.