This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Territory Claims Team Manager is responsible for overseeing the effective handling of assigned claims and ensuring the successful operation of a team of claim professionals. - Provide overall team leadership and direction resulting in the timely and accurate handling of bodily injury claims arising out of trucking operations. - Understand all facets of claims processes to a working level and be able to manage multiple priorities and peak workloads. - Ensure team communication with all customers is professional and timely. - Identify and recommend solutions for improved efficiency and productivity. - Perform monthly file reviews on assigned staff. - Take action to improve team audit scores when necessary. - Ensure team audits result in proper adjustment of claims according to department procedures and expectations. - Participate in the management and reduction of claims expenses. - Provide supervision, coaching and counseling to assigned staff. - Perform other duties as assigned by Management. Qualifications - Bachelor’s degree in Business Administration or a related field or commensurate experience required. Professional insurance designation preferred. - Minimum of ten years of commercial claims experience required with a minimum of five years management experience preferred. - Familiarity with insurance law, commercial auto policies and coverages, and legal principles and terminology as it relates to insurance operations required. - Knowledge of basic medical terminology and procedures required. - Intermediate computer skills (word processing, spreadsheets, databases, Internet, e-mail) required. Requirements - Constant use of vision, hearing, and communication (oral and written in person and via telephone). - Frequent concentration, standing, walking, handling, reaching, and grasping. - Occasional bending, kneeling and lifting (up to 25 lbs.). - Heavy use of computer and office equipment. - Occasional travel required. - Canal welcomes applications from remote candidates. Although the Territory Claims Manager may work remotely, consistent travel to our Greenville, SC location for team collaboration and business needs will be required. Benefits - Basic & Voluntary Life Insurance Plans - Medical, Dental, & Vision - Short Term & Long Term Disability - 401(k) plan with company match up to 6% - Flexible Spending Accounts - Employee Assistance Programs - Generous PTO Plan Company Description - Canal Insurance Company specializes in insurance for commercial trucking and specialty transportation operations. - Founded in 1939 and located in Greenville, South Carolina. - Recognizes that success is possible due to the hard work and dedication of employees. - Cultivates a culture that enables recruitment and retention of the best talent. - Located in beautiful downtown Greenville, SC. - Career growth & advancement opportunities. - Comprehensive benefits package. - Employee referral program. - Casual dress code. - Innovation-focused & customer-centric. - 80+ years of industry expertise. - Committed to giving back to the community. - Unquestioned integrity and commitment.

Who We Are Fidelity Life has been protecting middle-market families since 1896 and continues to lead the industry through innovation, patented products, and data-driven underwriting. We were among the first life insurers to use predictive analytics to dramatically speed policy issuance while maintaining strong risk management and compliance standards. In partnership with eFinancial, a digital and call-center-based insurance agency, we serve thousands of consumers daily through proprietary technology and licensed agents. Together, as part of iA Financial Group, we are making life insurance more accessible, affordable, and customer-focused. About Fidelity Life & eFinancial Fidelity Life is a leading provider of financial security for middle-market consumers. With a history of innovation dating back to 1896, the company continues to redefine the life insurance industry through patented products and processes. Fidelity Life pioneered the use of predictive analytics to streamline the new business process, significantly accelerating the speed at which policies are issued. In partnership with Fidelity Life, eFinancial is a digital and call-center-based insurance agency with a proven direct-to-consumer life insurance model. Using a proprietary, patented sales technology platform, eFinancial’s licensed agents help thousands of consumers each day with their unique life insurance needs, often in a single phone call. The company has also expanded to offer a fully digital purchase experience to meet evolving customer preferences. Together, Fidelity Life and eFinancial are part of iA Financial Group and are transforming the life insurance industry to make protection more accessible and affordable for everyday Americans. With integrated marketing, product development, and controlled distribution, we are uniquely positioned for continued growth. Job Summary The Senior Claims Examiner works in conjunction with Fidelity Life’s third-party administrator and the Claims Manager to analyze, evaluate, and settle incontestable life, contestable life and accidental death benefit (ADB) claims.   The Senior Claims Examiner is expected to review and adjudicate claims in accordance with established departmental and statutory guidelines. Key Responsibilities: Communicate effectively and respectfully with customers, attorneys, and co-workers via phone, e-mail, online chat, and in person. Review newly reported claims and log them on the pending claims log. Document each claim file thoroughly in accordance with departmental procedures, including notes on claim review, information obtained, and final decisions. Review and interpret insurance policy provisions to ensure accurate and timely claim decisions. Review any adverse decisions, and decisions outside authority limit, with the Claims Manager. Consult with the Legal Department as needed. On claims within the Senior Claims Examiner’s authority limit (500,000), confirm benefits and statutory interest are calculated correctly. Respond to inquiries from customers and attorneys regarding claim matters, consulting with the Claim Director and/or Legal Department as needed. Work with Fidelity Life’s Underwriting Department on contestable claim referrals and other complex claims as needed. Handle and log specific State and NAIC policy locator searches. Mentor and support third-party claims administration staff. Monitor trends in claims experience, escalate issues to management, and recommend or implement corrective actions. Keep management abreast of any trends in claims experience, unfavorable or otherwise. Work on special projects and other duties as assigned by the Claims Manager. Perform quarterly claim audits focusing on third-party claim handling. Assist FLA Sarbanes-Oxley audit team, internal audit team, external reinsurance representatives and external state regulators with claim audits or market conduct exams. Handle Department of Insurance claim complaints or requests in a timely and professional manner. Stay current on all laws, regulations, and industry updates that impact claim handling and compliance Support FLA actuarial or Finance teams in reserve setting, claims trend analyses or other requests. Participate in continuous improvement initiatives and suggest proactive changes to operations based on data-driven insights Help track and analyze claim durations, denial rates, appeal outcomes, and financial impact Support M&A activity, if applicable Qualifications: Flexibility and willingness to adapt to changing responsibilities. Excellent written communication, interpersonal and verbal skills. Ability to perform basic mathematical calculations including addition, subtraction, multiplication, division and percentages. Proactive and outside-the-box thinker. Independent and organized work style. Ability to maintain strong performance while working remotely and independently, if applicable. Strong judgment and discretion when handling highly confidential business, employee, and customer information. Team player and creative, critical thinker highly desired. Licenses + Certifications: Completion of LOMA courses and/or courses offered by the ICA Claims Education program is preferred but not required. Legal or Paralegal Certifications optional but useful Essential Functions: This position primarily involves remote desk work, requiring the ability to remain in a stationary position (e.g., sitting at a computer) for extended periods of time. Regular use of standard office equipment such as a computer, keyboard, mouse, and video conferencing tools is essential. Must be able to communicate effectively in both virtual and in-person settings, including the ability to participate in video calls, phone calls, and written correspondence. Occasional travel (estimated at 1–3 times per year) is required for in-person meetings, conferences, or vendor visits. Travel may involve transportation by air, train, or car, and may require overnight stays. When traveling or attending events, the employee may need to navigate various environments, including office buildings, hotels, or convention centers. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. Our Culture We combine the stability of a long-standing insurer with the mindset of a modern, technology-driven organization. Our teams value integrity, thoughtful decision-making, collaboration, and continuous improvement. Employees are trusted to work independently while staying connected through strong cross-functional partnerships. Compensation & Benefits: We believe in taking care of our employees and their families. We offer a comprehensive benefits package designed to support your health, well-being, and financial future. Here’s a look at what we provide: Salary Range: $70,720 - $91,520 Medical Insurance: Choose from a variety of plans to fit your healthcare needs. Dental Insurance: Coverage for preventive, basic, and major dental services. Employer-Paid Vision : Comprehensive eye care coverage at no cost to you. Employer-Paid Basic Life and AD&D Insurance: Peace of mind and additional protection. Employer-Paid Short-Term and Long-Term Disability Insurance: Financial support in case of illness or injury. 401(k) Plan: Save for your future with a company match to help you grow your retirement savings. PTO and Sick Time accrue each pay period: Take time off when you need it Annual Bonus Program: Performance-based bonus to reward your hard work. EEOC/Other: eFinancial/Fidelity Life Association is an equal opportunity employer and supports a diverse workplace.  As an eFinancial/Fidelity Life employee, you will be eligible for Medical and Dental Insurance, Health Savings Accounts, Flexible Spending Accounts (Health, Dependent Care & Transit), Vision Care, 401(K), Short-term and Long-term Disability, Life and AD&D coverages. Remote work is not available in the following States: California, Colorado, Connecticut, and New York. #FidelityLifeAssociation #hiring #LI-Remote #IND-Corporate Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• Investigate claims thoroughly, including coverage and identifying subrogation • Manage medical issues and schedule timely appointments • Work closely with Team Manager to identify red flags • Consistently keep claim files documented and updated • Ensure that all medical payments are issued timely and appropriately

• Analyze mid- and higher-level general liability claims to determine benefits due. • Ensure ongoing adjudication of claims within company standards and industry best practices. • Identify subrogation of claims and negotiate settlements. • Manage mid-level general liability claims by gathering information to determine liability exposure. • Approve and process assigned claims, determine benefits due, and manage action plan. • Communicate claim action with claimant and client. • Maintain professional client relationships.