• Partner with Account Executives to drive the end-to-end sales cycle for Enterprise merchants, serving as the primary technical authority from initial discovery through contract execution. • Lead executive-level technical presentations and solution design sessions, building credibility with merchant CTOs, VPs of Engineering, and Heads of Product. • Own the technical validation process, including complex RFPs and high-stakes Proof of Concept (POC) engagements, ensuring a seamless transition from 'technical win' to implementation. • Design and architect API integrations tailored to each merchant’s industry, business practices and solution requirements. • Translate merchant requirements across new industries, payment models, and fulfillment operations into detailed integration schema, data flow designs, and data requirements. • Lead technical discovery with merchant engineering and product teams to define integration scope, data requirements, success criteria, and key milestones. • Ensure integration designs are scalable, maintainable, and aligned with Signifyd's platform capabilities and API standards. • Evaluate the fraud risk profile of novel merchant business models and recommend integration and data strategies most likely to produce strong model performance and financial guarantee eligibility. • Consult on data health by defining high-quality training signals for new merchant categories (Marketplace, Subscriptions, BOPIS) to ensure optimal model performance. • Analyze fraud risk profiles for novel business models, recommending integration strategies that maximize model accuracy and financial guarantee eligibility. • Partner with Data Science to validate model performance against merchant-specific datasets, ensuring Signifyd’s decisioning aligns with the client's risk appetite. • Serve as the technical voice of the merchant to Signifyd's Product and Data Science teams surfacing capability gaps, feature opportunities, and data requirements from the field. • Contribute meaningfully to the product roadmap with structured, evidence-based recommendations grounded in direct merchant feedback and competitive market dynamics. • Partner with Implementation Managers during complex onboardings to ensure continuity between what was architected and what is built.

• The Solutions Consultant will be a key deal strategist. Collaborate with Sales, Client Success and Consultant Relations to analyze prospective and current client needs, propose best-fit solutions, and help execute on a tailored growth/retention plan for the opportunities to which they are assigned. • Serve as a resident expert on product offering questions (current and roadmap), savings projections and other analytics, network footprint, quality methodology, technical integrations, member experience, success stories and general industry knowledge for the Commercial teams and prospective clients. They will tailor best practice recommendations around plan design, ecosystem integrations, targeted marketing, etc. to the prospect/client based on their expertise. • Support growth and retention by providing expertise throughout the sales and renewal/upsell process, including evaluating best fit solutions in collaboration with Health Plan and Channel Sales/Client Management/Consultant Relations, and ensuring thorough discovery is completed. • Act as a bridge to the rest of the organization, helping to bring together the appropriate internal stakeholders to support the deal (e.g., Consultant Relations and Channel Partnerships), and taking a key role in supporting presentations, product demonstrations and RFP’s. • Work internally to solution complex and/or non-standard prospective client requirements, across Product, Network, Analytics, Implementation, Operations, Legal, Finance, Member and Partner Marketing, Client Success and Clinical teams. Serve as a bridge between the sales process and ongoing Client Success to ensure proposal commitments are identified and delivered upon. Understand and answer custom RFP questions and follow-up inquiries/BAFO requests to create standard responses that are field-tested. • Share learnings and themes from the field back with cross-functional leadership for broader adoption into product packaging and go-to-market processes.

• Develop and maintain practical AI roadmaps for clients based on readiness, risk tolerance, and business value • Assess the current state of client AI capability and translate findings into clear, phased plans that stakeholders understand and can rally around • Define governance structures, decision frameworks, and success metrics appropriate to each tier of solution delivery • Stay actively current on the rapidly evolving AI landscape and translate industry developments into practical, actionable guidance for client environments • Advise clients on model selection, platform tradeoffs, and emerging capabilities across the LLM and GenAI ecosystem • Distinguish signal from noise in AI trends, helping clients invest in approaches with staying power rather than chasing the next headline • Use AI-native development workflows and agentic IDEs to rapidly prototype working solutions that make abstract concepts concrete • Demonstrate what is possible in working sessions with clients, reducing the gap between strategy and tangible output • Leverage prompt engineering and LLM-driven code generation to accelerate solution development • Help clients build a foundational understanding of agentic AI and what it can realistically do in their environment • Evaluate client use cases to assess whether agentic architectures are the right fit, or whether simpler approaches will deliver better outcomes • Guide clients through deployment decisions, including build vs. buy, orchestration tooling, and phasing of rollout • Serve as a knowledgeable translator between agentic AI capabilities and the practical, operational realities of the client's business • Evaluate and recommend data architecture patterns that protect PII and citizen data, particularly in public sector environments subject to regulatory oversight • Design guardrails, access controls, and governance policies that enable AI adoption without compromising security or public trust • Help clients distinguish between cloud-hosted AI solutions and on-premise or hybrid architectures based on their specific data residency and sovereignty requirements • Engage stakeholders at all levels, from executive sponsors to frontline staff, with approaches tailored to their concerns and readiness • Navigate organizational complexity and resistance with patience, credibility, and practical empathy, particularly in environments with significant fear around AI adoption • Lead workshops, demonstrations, and awareness sessions that build understanding and momentum without overwhelming or alienating participants • Coach client-side staff to build internal AI capability, reducing dependence on external support over time • Identify opportunities to create additional client value across engagements and contribute to Liberum's growing AI practice • Publish thought leadership — blog posts, white papers, or articles — that establish Liberum as a credible AI voice in the public sector • Speak at agency, industry, and conference events where appropriate, representing the practice externally • Serve as the named architect on flagship engagements and contribute to RFP and SOW work as the AI subject matter expert

Disclaimer: Please be advised that the most accurate and up-to-date information about our open roles—including job descriptions, compensation, and benefits—can only be guaranteed on our official job board. For the latest listings and details, please visit: https://job-boards.greenhouse.io/ninjatrader. JOIN US ON OUR MISSION TO BECOME THE #1 RETAIL TRADING PLATFORM IN THE WORLD Welcome to the dynamic world of NinjaTrader! As an industry-leading trading platform and futures broker, we're empowering traders to take control of their financial destiny. How do we do it? We provide cutting-edge products and services that enhance the trading journey. Whether a seasoned pro or just starting out, NinjaTrader equips traders with award-winning software and brokerage services to navigate the world's leading financial markets with confidence. Our growth story is nothing short of exhilarating. Since 2003, NinjaTrader has been dedicated to understanding and supporting traders on their journey toward trading triumph. Through those efforts, our user base has grown to over 2 million users and we have become the number one rated futures brokerage worldwide. But we're not stopping there. We're constantly evolving, pushing boundaries, and modernizing the futures industry. Our commitment to innovation means users will always have access to dynamic tools, real-time support, and a community of like-minded traders. So, why work at NinjaTrader? Here, you're not just part of a team; you're part of a movement. We empower employees to reach new heights in their careers by providing a dynamic culture focused on social connection, professional development, and employee recognition initiatives. Sounds too good to be true? Take it from our employees. Join us as we redefine what's possible in trading, advocate for our customers, and continue our journey toward becoming the world's top retail-focused trading platform in the world. What you'll do: We are seeking a Senior Solutions Engineer to join our Evaluation Services team — the business that powers funded trader programs giving aspiring traders a pathway to professional trading capital. You will serve as a trusted technical advisor to our partners, working closely with Technical Account Managers and partner engineering teams to drive successful integrations. You will be the go-to expert for complex API challenges, setting the quality bar for technical support while thriving in a fast-paced environment where no two days look the same. In this role you will: - Serve as the senior technical point of contact for partners integrating with NinjaTrader APIs, providing expert guidance on authentication, endpoints, data models, and architectural best practices - Partner directly with external engineering teams to debug complex integration issues, conduct code reviews of their implementations, and accelerate time-to-production - Collaborate closely with Technical Account Managers to deliver a seamless partner experience, translating business requirements into technical solutions and providing real-time support during critical integration milestones - Diagnose and resolve complex API issues spanning WebSocket connections, REST endpoints, and real-time data feeds, often under time pressure with high-value partners - Own the quality standard for API support, establishing best practices for troubleshooting, documentation, and partner communication that the broader team can follow - Build and enhance internal tools, scripts, and diagnostic utilities that improve support efficiency and enable faster issue resolution - Drive continuous platform improvement by synthesizing partner feedback into actionable recommendations for Product and Engineering, influencing the API roadmap - Mentor junior team members on technical troubleshooting, partner communication, and maintaining composure in high-stakes situations - Develop deep expertise in NinjaTrader's evaluation platform, trading systems, and API architecture to provide authoritative technical leadership What you'll need: - 5+ years of experience in technical support, solutions engineering, or developer relations with a focus on APIs and partner integrations - Proven track record of working alongside Technical Account Managers and cross-functional teams to deliver successful partner outcomes in a fast-paced environment - Strong proficiency with REST APIs, WebSockets, JSON, OAuth, and API debugging tools (Postman, curl, browser developer tools, network analyzers) - Hands-on experience with TypeScript/JavaScript, Python, or similar languages for scripting, debugging, and building reference implementations - Demonstrated ability to work directly with partner engineering teams — reviewing code, pair debugging, and guiding architectural decisions - Excellent troubleshooting skills with the ability to analyze logs, trace API calls, and isolate issues across distributed systems under pressure - High quality standards with attention to detail in documentation, communication, and technical deliverables - Ability to think on your feet and adapt quickly when priorities shift or unexpected issues arise - Outstanding written and verbal communication skills with the ability to translate complex technical concepts for both technical and non-technical audiences - Self-starter who thrives in ambiguity and can manage multiple high-priority partner engagements simultaneously Bonus points for: - Experience with trading platforms, fintech, or capital markets technology - Familiarity with React, Node.js, or full-stack TypeScript development - Background in developer experience (DevEx), developer advocacy, or technical evangelism - Experience with API documentation tools (Swagger/OpenAPI, ReadMe, or similar) - Prior experience supporting enterprise or B2B partner integrations - Passion for futures, derivatives, and trading technologies is a strong plus Compensation: The salary range for this role will be $80,000.00 - $100,000.00 USD. In addition, this position will also receive an annual target bonus of 12%. Bonus pay at NinjaTrader is based on individual performance (50%) as well as company/team performance (50%). Salary and bonus earnings are only two components of the total compensation package offered by NinjaTrader. NinjaTrader offers a 401K plan through ADP under which the company will match up to 3.5% of employee contributions. Annual paid time off allowance accrues at a rate of 18 days per year (some positions may qualify for more) plus seven paid holidays. Location: This role is based in Chicago, IL. *There may be remote flexibility for exceptional candidates in the following states: California, Colorado, Florida, Georgia, Illinois, Indiana, Minnesota, Missouri, Montana, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Texas, Utah, Vermont, Virginia, Washington, Washington DC, Wisconsin. Hybrid: For Chicago-based employees, we follow a hybrid work schedule: In-office Tuesday through Thursday, with remote work on Mondays and Fridays. In addition to these weekly remote days, we offer: - 20 additional flex remote days annually - 5 Company Wide Office-Optional weeks tied to major holidays Our Core Benefits Include: - Generous PTO - 7 Paid Holidays Annually + 5 Conditional Holidays Annually - 1 Service Day Annually - 401k with 3.5% Company Match - Paid Parental Bonding Leave - Health, Vision, Dental Coverage - Life and Disability Insurance Covered 100% by NinjaTrader We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.