Senior Study Manager, Clinical Operations
Location
New Jersey
Posted
24 days ago
Salary
$166.6K - $196K / year
Seniority
Lead
No structured requirement data.
Job Description
Senior Study Manager, Clinical Operations
Taiho Oncology
Title: Sr. Study Manager, Clinical Operations Location: Princeton, NJ, USA Job Description Looking for a chance to make a meaningful difference in the oncology space? Taiho Oncology is on a mission: to improve the lives of patients with cancer, their families, and caregivers. Our “People first” approach means we also highly value our employees, who work relentlessly to help execute our mission. Taiho’s success is founded on ensuring we always act with accountability, collaboration, and trust. By following these guiding principles, we earn and maintain the confidence of patients, the global healthcare community, collaborators and partners, and each other. Together, we are working on cutting-edge science and growing our portfolio and pipeline across a range of tumor types to address the ongoing and evolving needs of patients. Advanced technology, a world-class clinical development organization, and state-of-the-art facilities: these and other resources empower us to innovate and touch the lives of more and more patients. It’s our work, our passion, and our legacy. We invite you to join us. Hybrid Employee Value Proposition: At Taiho Oncology, the compassion we practice for our patients extends to our team, empowering and motivating them to do their best work for those who need it most. This is an exciting opportunity to lead clinical studies and experience multiple facets of Clinical Operations in a dynamic, supportive, collaborative, and global cross-functional environment. Position Summary: Under minimal supervision, leads and manages complex global studies to support the Clinical Development Plan. The Senior Study Manager (SSM) is responsible for ensuring assigned clinical studies are delivered within timelines, budget, and quality. A critical component of the position is leading, collaborating with and driving internal cross-functional study teams and managing, contract research organization (CRO) personnel and other study vendors. Performs assigned responsibilities to ensure timely completion of departmental goals and objectives. Performance Objectives: - Assume overall responsibility for the planning and execution of one or multiple global trials by managing all aspects of trial deliverables, including development of timelines, budget, recruitment and country/site selection strategies, and provision of clinical trial materials. - Serve as main study contact for the cross functional team, CROs, vendors and study sites. - Monitor KPI and performance metrics and drive related discussions and escalations with the cross functional study teams and CROs/vendors. Escalate risks/issues and reports status to clinical operation lead. - Participate in the preparation of protocols and Case Report Forms (eCRFs), monitoring, communication, and other project plans. - Author and lead the coordination of study specific documents such as Informed Consent. - Work with CROs to develop processes and mitigation strategies for assigned studies. - Collaborate with Clinical Development and CRO on study-specific training for study team and study sites. - Responsible for the financial management of the clinical trial in conjunction with his/her supervisor and finance department, including contracts, change orders and invoices. - Efficiently establish and monitor trial milestones as well as overall day-to-day operations of clinical studies, ensuring study information and timelines are accurate in internal electronic systems, reports and on government websites (CT.gov, etc.). - Ensure the timely recruitment of trial participants with secure randomization processes, if applicable, and subsequent efficient and effective data management. - Ensure compliance with and adherence to the project plan and identify, evaluate and mitigate potential risks and issues. - Oversee systems to track projects including all study, investigator and ethical review board information, patient recruitment activity, and financial management. - Liaise with the Trials Steering Committee, Data Monitoring, and Ethics Committee as required. - Provide regular and ad hoc information, both written and verbal, to all the trial participants, internal/external teams including reports, updates, guidance, preformed commitments, etc. - If required, conduct co-monitoring visits with CROs or CRAs. - Lead site identification and selection process in collaboration with internal medical lead and CROs to ensure suitability of study sites. Verifies that all research staff and facilities have adequate qualifications and resources, and these remain adequate throughout the study. - Ensure that study sites are set up properly and each has the trial materials, investigational products, and training according to trial specific requirements and industry standards. - Verify that the investigator follows the approved protocol, training and all GCP procedures and oversees the quality of the data and safety of the patients. Communicate deviations from the protocol, SOPs, GCP, and the applicable regulatory requirements to internal management and the investigator, as applicable. - Provide proper oversight of study CROs and vendor activities by creating and managing the CRO oversight plan and related activities, such as review of various monitoring visits report and follows up on any issues or trends, managing risk/issue/decision logs, etc. - Ensure data is entered and monitored in timely manner and that safety is reported in accordance with the protocol on the CRFs. - Work with internal and external functional teams to ensure drug accountability is managed at study sites and that all used and unused trial supplies are accounted for. Ensures IP release process is followed and associated documentation is complete. - Manages sites and study closeout related activities and trial completion. - Overall responsible for the Trial Master File, including review of the TMF plan, related metrics, and ongoing quality review of the TMF. Oversee TMF related CRO and internal team activities to ensure inspection readiness of trial documentation. - Support Quality Assurance on site audits, CAPA and inspection requests. - Manage and coordinate investigator meetings and internal/external team cross functional study meetings and related agenda/minutes. - Interact and communicate with Taiho’s partners for both planning and operational execution of day-to-day activities. - Lead selection, setup and provides oversight to various study vendors such as IRT, ePRO, ECG, Central lab, etc. - Provide support, mentorship, and training for others in Clinical Operations. - Support Clinical Operation department on various projects such as SOP development or process improvement initiatives. Education/Certification Requirements: - Bachelors’ degree in the biological sciences or equivalent is required. Knowledge, Skills, and Abilities: - 3-5 years of relevant clinical trial management and leadership experience in the pharmaceutical, biotechnology, CRO and/or healthcare industry. - Has demonstrated the use of excellent communication skills, command of medical terminology and of the application of scientific/medical and clinical concepts used to conduct Phase I-IV clinical trials. - Attention to details and well-organized. - Ability to work independently with minimal management oversight. - Solution oriented and exceptional collaboration skills. - Must possess the ability to multi-task and effectively prioritize in order to ensure clinical trial goals. - Recognize potential obstacles and work to resolve them within set timelines. - Delivers work conscientiously and precisely even when under pressure. - A team player and able to work in a dynamic, fast-paced environment with attention to high quality results. - Excellent communication skills both verbal and written. - Good proofreading skills. - Takes initiative and utilizes good judgment. - Knowledge of, and competence in, application of FDA/GCP/ICH guidelines. - The incumbent in this position may be required to perform other duties, as assigned. The pay range for this position at commencement of employment is expected to be between $166,600 to $196,000 annually. This pay range is based on the market range for positions of this type. However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including annual bonus/incentive comp plans, potential long term incentive plan, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if a candidate/employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. #Location-Princeton,NJ #LI-Hybrid The incumbent in this position may be required to perform other duties, as assigned.
Related Guides
Related Categories
Related Job Pages
More Clinical Operations Jobs
• Responsável pelo planejamento, coordenação e condução das atividades do ensaio de acordo com ICH-GCP. • Colaborar e interagir com outros membros da equipe do ensaio. • Monitorar o progresso do ensaio e realizar verificações plausíveis; implementar ações corretivas se necessário. • Garantir o cumprimento das demandas regulatórias locais de Ética/Autoridades para garantir a submissão oportuna.
• The CPM is accountable for the day-to-day planning, executing and reporting of assigned Global Drug Development studies • Responsible for assuring aligned communication with Trial Lead and other CTT members • Supports SSO Study Start-up Managers in the development of country/cluster/hub study execution plans • Proactively identifies risk and opportunities for the assigned studies within the country/cluster/hub • Maintains a strong knowledge of the study protocol to answer standard operational questions from CRAs and site personnel • Drives the conduct of the study, tracks status, maintains relevant reporting systems, oversees forecasts, progress, and mitigation plans • Ensures recruitment targets are met and reviews enrollment at the site level • Oversees local study team activities to achieve study timelines and quality execution • Conducts or coordinates training, as needed, for CRAs to support site readiness to recruit and study execution • Accountable for monitoring quality and issue resolution through timely review and approval of study monitoring visit reports
Role Description The role of an RN Assistant Manager Operations is to assist in managing overall account performance and financial profits by coaching and developing Supervisors to deliver quality performance. Managing Supervisors to ensure day-to-day operations are successful. Qualifications - Associate degree or diploma in nursing; Bachelor’s degree in nursing preferred - 3 years experience in a clinical call center environment or telehealth environment preferred - 2 years of leadership experience - Healthcare preferred Requirements - Active, unrestricted nursing license (for nurses) - Strong management, interviewing, hiring, coaching, and counseling skills - Ability to manage multiple projects to successful and timely completion - Excellent communication skills; written, verbal - Strong presentation skills - Demonstrated sound problem-solving analytical and decision-making skills - Knowledge of quality improvement processes - Possesses leadership qualities of courage, integrity, the ability to motivate others and the ability to promote harmony in the workplace - Works effectively leading a team and participating on a team - Strong member advocate: willing to go above and beyond normal responsibilities to provide the best service possible - Ability to assist member in navigating the healthcare system and community-based resources - Culturally sensitive and competent regarding membership served - Ability to work remotely - Ability to determine when to escalate issues appropriately and in a timely manner - Proficient computer skills - Thorough knowledge of case management - Knowledge of/experience in disease management - Understanding of family and group dynamics - Familiarity with change behavior techniques - Demonstrates empathy - Must have experience managing teams in a virtual environment Preferred Skills - Basic financial acumen (cost-effectiveness, cost-benefit etc.) Roles & Responsibilities - Accountable for the shift operations - Ensures execution of contingency and disaster recovery plans - Ensures Contact Center meets productivity standards and client service levels are met or exceeded - Reviews and analyses productivity reports prepared by the team leaders before the reports are submitted to the Operations Manager - Submits periodic productivity/service performance reports to the Operations Manager - Prepares the schedule/Team Leaders assignments to ensure that all operational hours are supervised - Regularly conducts dialogues, communication sessions with agents/front liners (skip meetings) - Ensures that workplace is safe, conducive, and a healthy working environment - Implements operational management policies in order to ensure adherence to service level agreements between clients - Coordinates with workforce regarding approval/disapproval of request for unscheduled leaves and tardiness - Ensures preparation of client required reports and makes necessary endorsements to ensure that deadlines for submission of reports are met - Analyzes and recommends measures in order to meet set metrics based on trends - Ensures all team monitor service calls to observe employee’s demeanor, technical accuracy, and conformity to company policies - Ensures that operations run smoothly on a daily basis - Coordinates with Workforce to ensure Service Levels and program goals are met - Recommends corrective services within client limits to adjust customer complaints - Answers questions about service to Team Leaders and works to develop so repeat questions do not arise - Strives to help the entire team when in need of assistance - Communicates policy changes, program developments, and company news to their respective teams Clinical Management Function - Takes escalated calls to resolve provider and member concerns that cannot be handled by supervisors and front-line staff - Follows through with pending client escalations’ requests requiring supervisor’s assistance - Reviews outcome of case rework prior to handing it over to the clients Quality Management/Standards Compliance Function - Conducts performance reviews and appraisals for Team Leaders (monthly/midyear/yearly) - Reviews preliminary investigation of disciplinary cases and approves/disapproves/escalates disciplinary actions - Conducts regular inter and intradepartmental operations, feedback, action planning, meetings - Participates in the development of contingency plans, escalation procedures, and disaster recovery plans - Regularly reviews staffing requirements, actual headcount vs. budget, and requisitions for manpower when necessary - Ensures implementation of customer complaint escalation and turnaround time for complaint resolution - Participates in the preparation of the department’s annual business plan and budget - Ensures operation’s compliance with the client’s requirements and policies - Provides recommendations in the setting of call center systems parameters - Implements action plans to ensure alignment between the other support groups - Communicates as needed with other departments within the Contact Center about operational and personnel needs - Analyzes situations that arise outside the established guidelines or parameters - Gives recommendations and implements these recommendations once approved - Studies and standardizes procedures to improve efficiency of subordinates - Works with call center Director to develop better ways for system to improve quality - Responsible for the performance of his/her team - Responsible for the development and implementation of policies and procedures pertaining to HIPAA Staff Development Function - Provides bi-monthly one-on-one coaching and feedback to drive performance and reduce cost - Provides immediate coaching regarding TL or team performance when the need arises - Ensures timely and accurate communication regarding updates to team leaders - Initiates and supports all employee satisfaction and workplace programs - Disciplines and creates incentives for all staff in conjunction with meeting performance measurements - Answers questions about service to the Team Leaders - Recommends and applies corrective measures for staff members who do not meet minimum performance metrics - Monitors key performance indicators within and across teams - Works with Team Leaders to resolve concerns of agents as well as their own - Follows up personnel issues as reported by TLs - Meets with TLs at least once a week to discuss program and team performance - Ensures TLs submit accurate and timely reports - Creates specific Individual Development Plans for TLs over a given period of time Administrative Function - Files accurate and timely agent coaching logs from TLs - Files the weekly/monthly team performance reviews - Implements programs to ensure high levels of Quality - Develops initiatives to optimize results - Partners with other Shift Managers to share/implement best practices - Monitors team performance in Chronicle on a daily basis - Submits weekly and monthly team operations review to Operations Manager Others - Performs tasks assigned by the Operations Manager - Prepares composite reports from the individual reports of subordinates - Communicates as needed with other departments within the Contact Center about operational and personnel issues - Interviews and staff supervisor team - Handles the overall project, Budgeting & Financials, Strategies to improve teams KPIs - SPOC for the client relations, profitability of the project, Planning & Process improvements General Safety and Security - Protects the organization’s assets by upholding the principles of the Quality Information Security Management System (QISMS) - Ensures confidentiality, integrity, and availability of information critical to fulfilling the organization’s business functions - Remains compliant with the relevant business, local and international regulatory and legislative requirements particularly HIPAA, HITECH Act and URAC Location Work@Home USA, United States of America
Role Description Syneos Health® is seeking a Sr Clinical Operation Specialist / Lead Clinical Operation Specialist (immediate Joiner). This position is home-based and strongly prefers immediate joiners. - 7–10 years of relevant CTA experience - CTA experience combined with centralized monitoring exposure is preferred - Strong operational understanding of clinical research - Good communication skills and fluency in English - Must be proactive, resourceful, and a quick learner Key responsibilities include: - Support set-up and maintenance of information in Clinical Trial Management Systems and other systems as applicable. - Update data, timelines, milestones, Ethics Committee / Health Authority authorizations, etc. on an ongoing basis. - Support (Sr.) CPM with study budget management, ensuring accurate planning, tracking, and reporting of clinical study budget and Grant Plan as applicable. - Perform Good receipt booking in line with Vendor financial report and study status, as required. - Support set-up and maintenance of Trial Master File (TMF), ensuring all key documents are present and filed appropriately. - Track clinical studies/projects/activities progress, ensuring CTMS, TMF, and other systems are up to date. - Address questions; escalate issues or critical findings to project lead (Sr./CPM). - Support in External Service Provider coordination, including: - Set up and coordination of External Service Providers. - Follow-up with External Service Providers on day-to-day operations. - Ensure all data is reported to the Clinical Trial Team (CTT). - Logistical support to study team onboarding process. - Support in meeting set up, coordination, and meeting minutes. - Support CTT in study start-up activities, recruitment, and close-out activities as required. - Champion the implementation of operational changes and transitions as required. - Additional responsibilities may include: - Developing monitoring plans and study-specific tools. - Providing input to eCRF design & review, and other documents and systems. - Central monitoring and data oversight on assigned clinical study(s). - Communicating observations, deviations to protocol, safety alerts, quality issues, etc. - Collaborating with Medical Lead to identify safety trends. - Preparing and sharing the Central Monitoring Package where applicable. Qualifications - 7–10 years of relevant CTA experience - Strong operational understanding of clinical research - Good communication skills and fluency in English - Proactive, resourceful, and a quick learner Requirements - CTA experience combined with centralized monitoring exposure is preferred - Home-based position with immediate joiners strongly preferred Benefits - Career development and progression - Supportive and engaged line management - Technical and therapeutic area training - Peer recognition and total rewards program - Commitment to building an inclusive culture



