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The intelligent heart of customer experience.
Senior Machine Learning Engineer
Location
Australia
Posted
29 days ago
Salary
0
Seniority
Senior
Job Description
Senior Machine Learning Engineer
Zendesk
• Architect Durable Agent Runtime leveraging agentic AI frameworks • Build the Integration Fabric allowing agents to discover tools and negotiate capabilities • Develop the Memory Manager optimizing RAG pipelines and eviction policies • Create the trust layer with governance ensures agents operate within deterministic boundaries
Job Requirements
- 5+ years of backend experience (Java, Go, or Python)
- Comfortable designing Event-Driven Architectures (Kafka)
- Understanding of open standards like MCP and API design complexities
- Knowledge of self-correction and recovery in AI systems
- Familiarity with latency, cost-per-token, and unit economics in system building
Benefits
- Flexible working arrangements
- Professional development opportunities
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