• Conduct deep-dive exploratory analyses to understand user pain points, “ah-ah” moments, and product usage insights • Collaborate with product teams to build reusable or ad hoc data views, influencing strategy, design, and development • Design, develop, and maintain dashboards and reports using SQL (CTEs, window functions, etc.) or scripting languages, offering real-time visibility into product performance • Track and evaluate the success of product launches and A/B experiments; monitor system and product performance post-launch • Conduct quality checks on analytics events and recommend enhancements to amplify product performance • Participate actively in agile processes, from design through implementation and deployment • Ability to identify trends and conversion opportunities within the loan origination process • Partner with product managers and engineers to design data requirements to ensure proper success measurement of new features • Create anomaly detection that identifies shifts in behavior that could indicate a production issue • Dive deep into user behavior and find insights that informs product teams on how to influence different personas • Analyze verification flows and illuminate opportunities for automation working with product and ML/AI teams • Find ways to measure internal team performance within the underwriting, sales, and funding departments

• Analyze large sets of raw data (living in Salesforce, Snowflake, and several third-party online tools) to help us understand trends and gaps in our business processes • Drive data cleanliness by understanding the sources of inputs and working with stakeholders to eliminate noise • Enable consolidated data reporting in BI tools • Work with operational stakeholders to deeply understand and then build desired reports and dashboards • Develop reporting and analytics resources that drive increased visibility into the drivers of operational inefficiencies and tell data driven stories about the health of our ability to serve customers with existing processes and tools • Dissect trends, quantify opportunities, and undertake journey mapping and roadmap creating to support business planning and strategic decision making • Help scope end-to-end initiatives by identifying business problems and determining appropriate quantifiable metrics to measure impact using data • Collaborate with cross-functional teams across disciplines such as operations, product, and engineering

Role Description Assists in the analysis, verification, tracking and development of implementation plans for system development and implementation of project access. - Assists in consultation with departments to provide customer support during and post implementation. - Helps in ensuring processes are compliant with system policies, applicable laws, and contractual bargaining agreements. - Collaborates with implementation teams to resolve user issues. - Troubleshoots issues and resolves concerns as well as recommends necessary fixes. - Operates with direct guidance; work assignments are generally straightforward and of moderate complexity. - Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Qualifications - Bachelor's Degree required, or equivalent combination of education and related experience. - 0-1 years of relevant experience, required. Requirements - Project management experience. - Analytical skills. - SharePoint experience. - Intermediate Excel skills. Benefits - This position will be fully remote Monday-Friday. Company Description The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).

• Support the overall Product Roadmap to meet the timing and milestones from the Product Development and Product Implementation deliverables while exhibiting flexibility as projects are re-prioritized or timelines are shifted. • Assist in the development and maintenance of checker tools and calculators used to support new products, riders, enhancements, and remediation efforts in the Administration and Illustration systems and any applicable production requests. • Assist in the creation and review of Model Office/UAT test plans for new products, riders, enhancements, data feeds, and remediation efforts within various systems, in coordination with other internal and external partners. • Assist in the execution of Model Office/UAT testing for new products, riders, enhancements, data feeds, and remediation efforts within various systems. • Provide additional Product Development and Product Implementation support which includes assisting in the review and creation of Product Specs, Business Requirement Documents, Checker Tools, and policy forms while exhibiting strong knowledge of current system(s) functionality. • Provide support to business-as-usual items, such as completing policy holder service requests, data analysis requests, and breaking down current system product calculations/mechanics, in a timely and efficient manner which may include manual calculations.