• Serves as the primary contact for physicians • Communicates with patient as needed and program stakeholders, building and maintaining trusted relationships in your designated area • Educates healthcare providers and their staff on program services, patient support resources, and help navigate therapy, reimbursement, and enrollment processes • Reviews patient charts and ensures completion of all required documentation, including special authorizations, enrollment forms, and prescription renewals • Takes full ownership of the special authorization process, ensuring timely, accurate submissions and expert guidance for reimbursement • Provides ongoing communication, updates, and guidance to physicians regarding patient status and any program changes or best practices • Adapts program elements to meet the unique needs of healthcare providers, personalize support for both in-clinic and remote care, and proactively identify and address areas for quality improvement • Other duties as assigned

• Ensures adequate training of FCMs on relevant therapeutic area needs, internal Working Processes and Standard Operating Procedures and that of the client; • Manages the hiring, performance and development of the FCMs team; • Oversees and approves expenses of FCMs; • Ensures regular coaching of the FCM team through regular field visits; • Assist the FCMs in peak or absence periods to ensure a streamlined program from a HCP’s perspective; • Sets FCM Team objectives and KPIs and generates/maintains tools to generate significant performance metrics; • Ensures team readiness for timely field implementation of current and future projects; • Forecasts and allocates resources to support geographical needs of the program in keeping with Key Performance Indicators; • Collaborates with the Client’s point of contact in activities, issues and insights relating to the FCMs’ duties and responsibilities; • Provides continuous feedback to the Senior Program manager, the Client’s Point of Contact and other relevant internal and external stakeholders to ensure Best in Class status of the patient support program; • May be required to be on standby/on call as part of this role. • Responsible to report all Adverse Events to the assigned units/ departments • Responsible for strategic program management • Ongoing communication with key client personnel to review FCMs KPI and performance reports • Develops strategies and action plan in collaboration with Program Management team and Client key stakeholders. • Act as a role model, provide leadership and direction • Work with management team to ensure clear understanding of team mission and goals • Work with management team to help identify skills that are needed for projects or work activities and match skill requirements with available talent • Proactive management and provide direction to the FCM team • Assist in recruiting by interviewing and hiring for vacant positions • Conduct Performance Reviews and Professional Development for the FCM team • Manage, train and motivate FCM team • Spends a significant proportion of time in the field with the remote team • Develops succession plans for key team members • Recruits, trains and develops high achievers • Provides leadership to FCM team and participates as facilitator for learning programs • Provide strategic guidance to the FCM team to optimize customer program experience • Proactive facilitation and management of activities and milestones • Ensure effective execution of best in class holistic services • Monitor activities (KPIs) to ensure superior customer experience and ensure compliance with Program's operating procedures • Utilize systems (CRM, Reports) to monitor , train and coach FCM team • Works closely with management team to promote synergy and identify efficiencies • Works closely with management team, client’s Point of Contact and other relevant internal and external stakeholders for strategic alignment • Approve purchases, contracting, expenses, mileage and other budget related expenses • Act as program champion with influential stakeholders • Obtain feedback and input on program enhancements • Be a key strategic partner for the client • Stay abreast of industry trends and important pending legislation impacting business • Identify and collaborate with internal and external resources and experts

Title: Photo Team Manager - Tacoma, WA Location: Tacoma United States Remote Status: Hybrid Position Starts: June 29, 2026 This is a hybrid position. There is a combination of Remote + Onsite work at Various School Locations. You must reside in Tacoma, WA or surrounding areas for this Seasonal Photo Team Manager position. Become Part of Our Growing Team! Are you a natural leader who thrives in a fast-paced, dynamic environment? Do you have a passion for photography and creating unforgettable moments for students? If so, we want YOU to join our growing team as a Seasonal Photo Team Manager and take charge of our school photography operations! WHY JOIN US? - Competitive Pay: $30.00-32.00/hour! - Full time status - eligible for healthcare benefits! - Seasonal Flexibility: Work from June through November (with a chance to extend into December depending on event schedules). - Average of 30+/hour work week with overtime opportunity/pay during peak weeks! - Paid training – no photography experience required! - Daily Pay Option: Get paid DAILY via #DailyPay #dailypaynation - Voluntary Benefits: Enjoy discounts and access to home and car insurance, pet insurance, travel perks, and more! YOUR ROLE: As a Photo Team Manager, you’ll oversee and inspire your team of talented photographers to capture those magical moments for students K-12 and their families. This role involves a mix of leadership, training, logistics, and hands-on event management. You'll be the guiding force that ensures every school photo day runs smoothly and efficiently! Training: - 3-day paid “Train the Trainer” session located at JostensPIX Headquarters in MN plus paid virtual training sessions. - Identify a local location for pre-season Photographer training. - Partner with Training Specialist to train your team. - Provide on-the-job guidance for new hires throughout the season. SCHOOL PHOTOGRAPHY OPERATIONS: - Manage photo day logistics, ensuring the right number of photographers are scheduled for each event. - Research and determine centralized storage location for photography equipment. - Oversee equipment storage, organization, and coordination of equipment pickups with your team. - Coordinate weekly pickups with Event Leads for photography hard drives, etc. - Collect and prepare all photography gear for shipment to MN at the end of the season. EMPLOYEE MANAGEMENT: - Partner with HR to conduct interviews and hire Photographer. - Directly manage Photographers within the Hub. - Manage school assignments and Photographer scheduling for service area. - Ensure all details of each photo day event are clear to assigned photographers and school contacts through ongoing communication. - Establish expectations with photographers to ensure adherence of JostensPIX standards and attendance. - Attend/lead weekly, virtual team meetings. - Partner with Travel Coordinator for hotel reservation needs. - Oversee and approve Photographer expenses; manage overtime and travel needs. PHOTOGRAPHY EXECUTION: - Understand and execute JostensPIX photography in adherence with Jostens protocol. - Work some events as a Photographer or Event Lead when needed, providing hands-on support during peak days. - Attend 2-3 Photo Day events per week as additional support. - Ensure smooth operations, from setting up equipment to troubleshooting tech issues. (i.e. Photographer attendance, tech issues, etc.). - Ability to travel to schools within assigned Hub as needed. WHAT YOU BRING TO THE ROLE: - Leadership Experience: Proven success in managing teams and driving performance under pressure. - Education & Experience: A four-year degree or equivalent combination of education, customer service, and general business experience. - Communication Skills: Exceptional ability to connect with and lead a team, clients, and partners at all levels. - Organization & Attention to Detail: Ability to juggle multiple tasks without missing a beat. - Tech-Savvy: Comfortable using computers and learning new programs quickly. - Physical Stamina: Ability to lift and carry up to 50 lbs and maintain energy throughout busy photo days. - Flexibility: Willingness to work early mornings, evenings, and travel as needed within your assigned area. - Valid Driver's License: Access to a reliable, insured vehicle (public transportation isn’t an option). Vehicle must be large enough to transport equipment as needed (i.e. sedan +) - Comfort with School Environments: Ability to interact with students of all ages and abilities, creating a positive and engaging atmosphere. - Professional Appearance: Maintain grooming and demeanor that reflects Jostens’ corporate image. - Reliable Communication: Consistent access to a dependable cell phone and internet service to stay connected with the team and clients. Local Requirement: - May be required to complete additional background/health screenings as determined by state specific policies. - This position will accept applications on an ongoing basis until filled. LOVE WHERE YOU WORK: - We care about your success. Work with a fun, supportive team focused on achieving the same goals. - We believe in rewarding you for your hard work. Competitive compensation with DailyPay option. Travel in the comfort of your own car getting paid for both time and mileage expenses! - We care about your health. We offer competitive healthcare benefits (health, dental, and vision coverage). - We invest in your future. We offer a 401K match, vested immediately! Discover more about a day in the life of Photographer here: https://youtu.be/02j-IB2MT58  ABOUT US: Jostens leads the student commemoration market and has been serving local communities for over 125 years. We work with thousands of K-12 schools, colleges and universities each year, and have the honor of partnering with beloved sports teams and esteemed organizations across the country. Our iconic products — like yearbooks, letter jackets, class jewelry and championship rings — keep meaningful traditions alive and inspire millions of people to celebrate their unique stories, milestone moments and biggest accomplishments every year. We have 13 first-class facilities across the globe, from North America to the Caribbean. Watch a short video about us here. AMERICANS WITH DISABILITIES ACT (ADA): Jostens is committed to the full inclusion of all qualified individuals. If reasonable accommodation is required to fully participate in the job application or interview process, or to perform the essential functions of the position Jostens is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.  Pay Range: $30 - $32 per hour

Title: Photo Team Manager - Beaverton, OR Location: Beaverton United States Remote Status: Hybrid Job Description: This is a hybrid position. There is a combination of Remote + Onsite work at Various School Locations. You must reside in Beaverton, OR or surrounding areas for this Seasonal Photo Team Manager position. Become Part of Our Growing Team! Are you a natural leader who thrives in a fast-paced, dynamic environment? Do you have a passion for photography and creating unforgettable moments for students? If so, we want YOU to join our growing team as a Seasonal Photo Team Manager and take charge of our school photography operations! WHY JOIN US? - Competitive Pay: $28.00-30.00/hour! - Full time status - eligible for healthcare benefits! - Seasonal Flexibility: Work from June through November (with a chance to extend into December depending on event schedules). - Average of 30+/hour work week with overtime opportunity/pay during peak weeks! - Paid training – no photography experience required! - Daily Pay Option: Get paid DAILY via #DailyPay #dailypaynation - Voluntary Benefits: Enjoy discounts and access to home and car insurance, pet insurance, travel perks, and more! YOUR ROLE: As a Photo Team Manager, you’ll oversee and inspire your team of talented photographers to capture those magical moments for students K-12 and their families. This role involves a mix of leadership, training, logistics, and hands-on event management. You'll be the guiding force that ensures every school photo day runs smoothly and efficiently! Training: - 3-day paid “Train the Trainer” session located at JostensPIX Headquarters in MN plus paid virtual training sessions. - Identify a local location for pre-season Photographer training. - Partner with Training Specialist to train your team. - Provide on-the-job guidance for new hires throughout the season. SCHOOL PHOTOGRAPHY OPERATIONS: - Manage photo day logistics, ensuring the right number of photographers are scheduled for each event. - Research and determine centralized storage location for photography equipment. - Oversee equipment storage, organization, and coordination of equipment pickups with your team. - Coordinate weekly pickups with Event Leads for photography hard drives, etc. - Collect and prepare all photography gear for shipment to MN at the end of the season. EMPLOYEE MANAGEMENT: - Partner with HR to conduct interviews and hire Photographer. - Directly manage Photographers within the Hub. - Manage school assignments and Photographer scheduling for service area. - Ensure all details of each photo day event are clear to assigned photographers and school contacts through ongoing communication. - Establish expectations with photographers to ensure adherence of JostensPIX standards and attendance. - Attend/lead weekly, virtual team meetings. - Partner with Travel Coordinator for hotel reservation needs. - Oversee and approve Photographer expenses; manage overtime and travel needs. PHOTOGRAPHY EXECUTION: - Understand and execute JostensPIX photography in adherence with Jostens protocol. - Work some events as a Photographer or Event Lead when needed, providing hands-on support during peak days. - Attend 2-3 Photo Day events per week as additional support. - Ensure smooth operations, from setting up equipment to troubleshooting tech issues. (i.e. Photographer attendance, tech issues, etc.). - Ability to travel to schools within assigned Hub as needed. WHAT YOU BRING TO THE ROLE: - Leadership Experience: Proven success in managing teams and driving performance under pressure. - Education & Experience: A four-year degree or equivalent combination of education, customer service, and general business experience. - Communication Skills: Exceptional ability to connect with and lead a team, clients, and partners at all levels. - Organization & Attention to Detail: Ability to juggle multiple tasks without missing a beat. - Tech-Savvy: Comfortable using computers and learning new programs quickly. - Physical Stamina: Ability to lift and carry up to 50 lbs and maintain energy throughout busy photo days. - Flexibility: Willingness to work early mornings, evenings, and travel as needed within your assigned area. - Valid Driver's License: Access to a reliable, insured vehicle (public transportation isn’t an option). Vehicle must be large enough to transport equipment as needed (i.e. sedan +) - Comfort with School Environments: Ability to interact with students of all ages and abilities, creating a positive and engaging atmosphere. - Professional Appearance: Maintain grooming and demeanor that reflects Jostens’ corporate image. - Reliable Communication: Consistent access to a dependable cell phone and internet service to stay connected with the team and clients. Local Requirement: - May be required to complete additional background/health screenings as determined by state specific policies. This position will accept applications on an ongoing basis until filled. LOVE WHERE YOU WORK: - We care about your success. Work with a fun, supportive team focused on achieving the same goals. - We believe in rewarding you for your hard work. Competitive compensation with DailyPay option. Travel in the comfort of your own car getting paid for both time and mileage expenses! - We care about your health. We offer competitive healthcare benefits (health, dental, and vision coverage). - We invest in your future. We offer a 401K match, vested immediately! ABOUT US: Jostens leads the student commemoration market and has been serving local communities for over 125 years. We work with thousands of K-12 schools, colleges and universities each year, and have the honor of partnering with beloved sports teams and esteemed organizations across the country. Our iconic products — like yearbooks, letter jackets, class jewelry and championship rings — keep meaningful traditions alive and inspire millions of people to celebrate their unique stories, milestone moments and biggest accomplishments every year. We have 13 first-class facilities across the globe, from North America to the Caribbean. Watch a short video about us here.