Bilingual Customer Support Representative Remote Ontario, Canada Vancouver, BC Full time REQ -1346 Join ABC Fitness and become part of a culture that’s as ambitious as it is authentic. Let’s transform the future of fitness—together! Our Values Best Life We believe great work begins with great people. That’s why our culture is built on respect, trust, and belonging. We create an inclusive environment where every team member can bring their authentic self to work—because diverse perspectives drive innovation and meaningful impact. Growth Mindset We are doers, thinkers, and dreamers. At ABC Fitness, your growth is our investment. Through continuous learning, mentorship, and professional development opportunities, we empower you to reach new heights—personally and professionally. One Team From day one, you’ll be part of a team that collaborates, celebrates, and cares. We move fast, support one another, and have fun along the way. Because when you thrive, we all thrive. We are seeking a bilingual Customer Support Representative to support our customers across Canada, with a strong focus on French-speaking customers, including Quebec. This role is responsible for delivering high-quality service across phone, email, and chat while contributing to overall team productivity and customer satisfaction. You will play a key role in ensuring a seamless customer experience by resolving inquiries efficiently, maintaining accurate records, and collaborating with internal teams to address more complex issues. What You’ll Do: - Manage a high volume of inbound customer interactions across phone, email, and live chat - Support clients and their members in French and English - Deliver a high-quality customer experience tailored to French-speaking customers across Canada - Research member accounts and ensure all requests align with company and client policies - Accurately document all interactions in internal systems - Meet or exceed Key Performance Indicators (KPIs) including adherence, handle time, and quality - Manage multiple tasks in a fast-paced, high-volume environment - Communicate clearly and professionally in both written and verbal interactions - Collaborate with internal teams to resolve complex or escalated issues What You’ll Need: - Bilingual in French (Quebecois) and English, both written and verbal, with the ability to confidently support customers in Quebec and other French-speaking regions of Canada - Strong communication skills and the ability to engage professionally with customers - Ability to manage multiple priorities in a fast-paced, high-volume environment - Strong attention to detail and problem-solving skills - Ability to handle difficult conversations and de-escalate customer concerns - Proficiency in Microsoft Office (Word, Excel, Outlook) and ability to learn new systems quickly - Ability to work scheduled shifts, including evenings and potential weekend or holiday coverage based on business needs - Ability to complete a structured training program and maintain consistent attendance - Reliable internet connection and a dedicated workspace suitable for remote work Nice to Have: - 1–2 years of customer service experience WHAT’S IN IT FOR YOU: - Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset - Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO! - ·Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam - Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws! - Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement - ·Medical/Dental/Vision coverage - EAP – we get you help when you need it. Period. - Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16 - And more! – so many benefits we couldn’t even fit them all here! At ABC Fitness, we don’t just build technology—we build communities and transform lives. Your work matters here, your growth is supported, and your voice is heard. We welcome diverse talent and encourage you to apply, even if you don’t meet every requirement.

• Support one of the world’s top airlines • Collaborate with internal teams to form solutions for customers • Enhance customer satisfaction through high-quality support

• Respond to customer inquiries via phone and internal systems in a professional and timely manner • Document all customer interactions accurately within tracking systems • Research and resolve inquiries related to accounts, services, eligibility, claims, billing, and general support • Strive to achieve first-contact resolution whenever possible • Escalate complex or sensitive issues appropriately and ensure follow-up and closure • Assist customers with account updates and service requests • Support onboarding and orientation activities for new customers • Conduct outbound outreach initiatives and follow-up activities as assigned • Utilize multiple systems and computer-based resources efficiently • Maintain professionalism and composure when handling escalated interactions • Meet productivity, quality, compliance, and attendance expectations

Role Description Our company is currently increasing our remote team and is looking for those who enjoy assisting clients while managing a variety of tasks. In this role, you will help coordinate reservations and related arrangements such as lodging, activities, transportation, and event-related services. This opportunity is ideal for applicants who are organized, communicate clearly, and are comfortable working independently in a remote setting while staying connected with a collaborative team. - Support clients by organizing and coordinating customized service arrangements - Research and review available options to match client needs and preferences - Secure and verify reservations to ensure details are accurate - Maintain professional communication through phone and email - Assist with schedule updates, adjustments, and general service inquiries - Keep client information and documentation organized and up to date - Participate in training sessions Qualifications - Must be authorized to work in the United States, United Kingdom, Mexico, Australia, or Spain - Must be at least 18 years of age - Strong written and verbal communication skills in English - Reliable internet access and smartphone (computer is also highly recommended) - Previous customer service experience is a plus Benefits - Fully remote setting - Flexible scheduling - Ongoing training and learning resources - Supportive team Company Description