Title: Patient Access Rep Location: Lafayette United States Job Description: Franciscan Health Lafayette East Campus 1701 S Creasy Ln Lafayette, Indiana 47905 The Patient Access Rep I performs tasks related to preregistration, registration, patient financial counseling, and collections of patient liabilities of co-payments. This position works with medical staff, revenue cycle departments, nursing departments, and ancillary departments to coordinate Patient Access functions, and ensure smooth delivery of services. The Patient Access Rep I collects demographic and financial information necessary for the generation of medical records of all services performed at Franciscan Alliance. This position distributes information to patients or their representative, and other information required by federal and state guidelines, and ensures that patient information meets all quality and regulatory standards, specifically HIPAA guidelines. The ability to compassionately engage in conversation with patients on their responsibilities for Copayment, Prepayment and Outstanding Balances. WHO WE ARE With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve. WHAT YOU CAN EXPECT - Interviews patient and family in order to obtain registration information, and enters correct data including patient name, gender, and date of birth without duplication of an existing medical record at the time of registration and pre-registration. - Enter insurance policy number, group number, address, and telephone numbers and patient billing data and clinical data. - Verbally interview patient and/or family in order to obtain registration information. - Identifies patient liabilities, obtains patients on pre-service payments, counsel's patients on payer financial waivers, and processes co-payments collections. - Identify co-payment procedures and fiscal procedures related to registration procedures. - Complete computer and telephone pre-registrations to maintain patient flow. - Part time position, M-F 3-11:30pm - Must be able to work every other weekend and Holidays - Benefit Eligible QUALIFICATIONS - Preferred Associate's Degree - Required High School Diploma/GED or - Required Professional/Vocational/Trade Training TRAVEL IS REQUIRED: Never or Rarely JOB RANGE: INCENTIVE: EQUAL OPPORTUNITY EMPLOYER It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.

Title: Bilingual Site Contract Specialist Location: Remote Alberta Canada Full time Remote As part of our global team, you’ll have the opportunity to prepare and negotiate contracts, as well as finalize the contract process. As a Site Contract Specialist, you'll liaise and establish effective relationships with sites and internal functional teams. You will ensure quality, objectivity, and risk analysis in the efficient delivery of contracts. What You’ll Do: • Drafts, reviews, negotiates and finalizes agreements with study sites in accordance with local/accepted process. • Negotiates within approved parameters both investigator grant budget negotiation parameters, contractual terms and conditions in accordance with company contractual considerations, client contractual considerations, established process with sites and follows established escalation routes. • Ensures compliance to established negotiation parameters, authority approval, contractual process and client expectations. • Ensures compliance of budgetary guidance, templates and process. • Identifies and assesses legal, financial and operational risks and escalates to appropriate level of the organization per established processes. • Provides recommendations and alternative resolutions to Investigator Contracts negotiations through established escalation channels. • Coordinates with internal functional departments to ensure various site startup activities are aligned with contractual activities and mutually agreed upon timelines; ensures alignment of contract negotiation process for sites and study are properly aligned to the critical path for site activation. • Achieve target cycle times for site activations. • Ensures guidelines and processes are followed for efficient escalation of out of parameter issues as appropriate. Education and Experience Requirements: • Bachelor's degree or equivalent and relevant formal academic / vocational qualification • Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 2-5 years). In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role. Knowledge, Skills and Abilities: • Good understanding of the principles of contract law, including a general understanding of laws that influence contract language, such as business, intellectual property and local tax and stamp laws • Demonstrated ability to apply basic principles of investigator grant negotiation • General understanding of business and financial principles that related to service agreements • Effective communication skills (verbal & written) in English and French. • Capable, with appropriate oversight, of drafting and negotiating contract provisions and budgetary issues within parameters • Demonstrated ability in attention to detail • Excellent analytical and decision based thinking skills • Understanding of the pharmaceutical product development process and involvement of CROs • Able to work independently or in a team environment • Good organizational and time management skills • Working knowledge of PPD SOP & WPDs • Able to organize competing priorities logically and review outstanding contractual risk and issues • Able to effectively use automated systems and computerized applications • Ability to demonstrate a customer focused style of communication, problem solving and collaboration

Title: Bilingual Country Approval Associate Location: Remote Alberta Canada Full time Remote Join Us as a Country Approval Specialist – Make an Impact at the Forefront of Innovation. We have successfully supported the top 50 pharmaceutical companies and more than 750 biotechs, spanning 2,700 clinical trials across 100+ countries in the last 5 years. As part of our global team, you’ll have the opportunity to participate in the management and preparation, review, and coordination of Country Submissions in line with the global submission strategy. As a Country Approval Specialist, you'll play a key role in ensuring that submissions are managed effectively and align with our strategic goals. What You’ll Do: • Prepares, reviews and coordinates, under guidance, local regulatory submissions (MoH, EC, additional special national local applications if applicable, e.g. gene therapy approvals, viral safety dossiers, import license) in alignment with global submission strategy. • Provides, under guidance local regulatory strategy advice (MoH &/or EC) to internal clients. • Provides project specific local SIA services and coordination of these projects. • May have contact with investigators for submission related activities. • Key-contact at country level for either Ethical or Regulatory submission-related activities. • Coordinates, under guidance, with internal functional departments to ensure various site start-up activities are aligned with submissions activities and mutually agreed upon timelines; ensures alignment of submission process for sites and study are aligned to the critical path for site activation. • Achieves PPD’s target cycle times for site. • May work with the start-up CRA(s) to prepare the regulatory compliance review packages, as applicable. • May develop country specific Patient Information Sheet/Informed Consent form documents. • May assist with grant budgets(s) and payment schedules negotiations with sites. • Supports the coordination of feasibility activities, as required, in accordance with agreed timelines. • Entes and maintains trial status information relating to SIA activities onto PPD tracking databases in an accurate and timely manner. • Ensures the local country study files and filing processes are prepared, set up and maintained as per PPD WPDs or applicable client SOPs. • Maintains knowledge of and understand PPD SOPs, Client SOPs/directives, and current regulatory guidelines as applicable to services provided. Education and Experience Requirements: • Bachelor's degree or equivalent and relevant formal academic / vocational qualification • Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 2+ years). In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role. Knowledge, Skills and Abilities: • Effective oral and written communication skills • Excellent interpersonal skills • Strong attention to detail and quality of documentation • Good negotiation skills • Good computer skills and the ability to learn appropriate software • Effective communication skills (verbal & written) in English and French. • Basic medical/therapeutic area and medical terminology knowledge • Ability to work in a team environment or independently, under direction, as required • Basic organizational and planning skills • Basic knowledge of all applicable regional / national country regulatory guidelines and EC regulations Working Conditions and Environment: • Work is performed in an office/ laboratory and/or a clinical environment. • Exposure to biological fluids with potential exposure to infectious organisms. • Exposure to electrical office equipment. • Personal protective equipment required such as protective eyewear, garments and gloves

Role Description As the Service Desk Technician, you will be at the forefront of delivering top-tier customer service and technical expertise. You are not just a technician; you are the first line of defense, ensuring our clients' technology experience is nothing short of exceptional. This is a remote position; however, team members should be willing and able to travel if the need arises, though such travel is expected to be infrequent. To best support our clients and team, this role is open only to candidates who are physically located in Colorado Spring, Colorado. Schedule: Monday - Friday, 8:00am to 5:00pm Mountain Time What you will be doing - Accept incoming client troubleshooting calls and make outbound calls in response to email requests - Engage with clients via email, providing clear and prompt communication - Leverage your Windows proficiency, network skills and knowledge of inter-connectivity with servers and printers to prepare and set up laptops and desktops - Conduct basic client account administration in Office 365 and Active Directory - Track scheduled work, proactively communicating changes to all stakeholders, and promptly updating both the schedule and clients as needed - Log detailed case notes in Ntiva's ticketing system and other documentation platforms, ensuring clear and accurate records - Assess the need for documentation updates and inform management of any necessary changes - Maintain a positive and client-centric focus throughout all interactions, fostering trust and building strong client relationships - Maintain meticulous attention to detail to uphold accuracy and efficiency standards Qualifications - At least 1 year of professional work experience in the IT industry - Proficiency with troubleshooting problems with, but not limited to, the following technical subjects: - VPN - Internet connectivity losses - Remote desktop - Microsoft Office software - Peripherals, including printers, scanners, and monitors - Familiarity with administration of Office 365 and Exchange Online - Proficiency in navigation and administration of Active Directory - Working knowledge of Windows file shares (SMB/CIFS) - Strong communication and writing skills - Ability to review, understand, and implement SOPs and other written training - This role involves extended periods of sitting or standing and regular use of computers and office equipment Requirements - Ability to communicate professionally, in English, both written and orally - Ability to write business correspondence and process procedures - Ability to effectively present information and respond to questions from groups of managers, clients, and the general public Bonus points for - Ability to recognize and communicate potential issues and possible failure points in client systems and processes - Associate’s Degree in Computer Science, Information Systems, Engineering or other related discipline preferred - Desired Certifications: - CompTIA A+ - Network + - Security + Benefits - Medical, Dental and Vision coverage for employee and family - 401k + company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days) - Group Term Life and Accidental Death and Dismemberment coverage (company provided) - Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided) - Health Savings Account (HSA) Options / PPO Options - Employee Assistance Program - Paid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays - Education Reimbursement Program - Generous Employee Referral Program - cash bonus for successful referrals! - Dynamic Recognition and Rewards - Clear Promotion and Advancement Tracks - Work with Industry-Leading Talent Application Deadline The sooner you apply, the sooner we can get to know you! Submit your resume today! Applications will be accepted until 5/14/26.