Eltropy logo
Eltropy

Silicon Valley’s fastest growing private business 🚀

AI Optimization Specialist

Artificial IntelligenceArtificial IntelligenceFull TimeRemoteJuniorTeam 51-200Since 2013H1B SponsorCompany SiteLinkedIn

Location

India

Posted

20 days ago

Salary

0

Seniority

Junior

Bachelor Degree1 yr expEnglishPythonSQL

Job Description

AI Optimization Specialist

Eltropy

• Analyze post-launch conversation data to identify trends, drop-off points, and improvement opportunities • Recommend and implement optimizations to increase intent recognition, improve containment, and enhance user experience • Collaborate with AI SMEs, Implementation Managers, and Product teams to deploy conversational updates • Conduct A/B testing and performance experiments on bot flows, prompts, and fallback handling • Monitor key performance metrics (e.g., containment, escalation rates, satisfaction scores) and report on AI bot health • Contribute to internal best practice libraries, tuning guides, and optimization playbooks • Support ongoing customer education by sharing insights and usage trends

Job Requirements

  • 1-2 years of experience working with conversational AI platforms (voice/chat)
  • Exceptional communication skills - written and customer facing.
  • Strong analytical skills and experience interpreting conversational data
  • Familiarity with conversational design principles and LLM Prompt Engineering, Automation
  • Experience in coding(python) and Prompt engineering
  • Ability to translate technical findings into clear, actionable recommendations
  • A relevant degree from a reputable University
  • Experience working with financial institutions, or contact centers (preferred)
  • Understanding of AI Voice-specific challenges (e.g., telephony routing, authentication, fallback behavior) (preferred)
  • SQL or basic data querying/reporting experience (preferred)

Benefits

  • Customers are our North Star
  • No Fear - Tell the truth
  • Team of Owners

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