Role Description Provide Service Excellence to members during all aspects of the loan origination process for Consumer Loans and Mortgages, as required. This includes: - Answering general questions regarding loans in process - Taking and processing applications - Answering general questions related to loans and the loan process - Taking additional call types as required due to business needs - Understanding all DCU products, services, processes, and procedures - Proactively identifying member needs and effectively cross-selling appropriate products and services - Supporting DCU’s mission, vision, and business goals Essential Functions: - Answer inbound phone calls in a high-volume contact center - Efficiently assist members with inquiries about DCU loan products, the application process, and other loan-related questions - Proficiently originate and process consumer loan applications for automobiles, personal loans, and credit cards - Review credit reports and determine loan eligibility through automated underwriting and/or Loan Officer review - Review required applicant documentation including income verification, purchase agreements, etc. - Adhere to borrower/lender compliance requirements and DCU’s internal policies and procedures - Complete required trainings on compliance, DCU products/services, and lending guidelines - Support DCU’s Success Sharing Goals by referring and cross-selling other DCU products and services - Achieve job expectations for schedule adherence, call efficiency, sales goals, and other metrics - Become registered through the Nationwide Multistate Licensing System to obtain Mortgage Loan Originator licensing - Answer general questions for and originate Mortgage and Home Equity applications - Participate in performance development by being receptive to constructive coaching feedback - Foster teamwork and strengthen relationships between the Information Center Staff and staff in DCU’s support departments - Accurately process transactions, file maintenance, and all other member requests - Make process improvement recommendations to improve the efficiency of operations - Perform other job-related duties as assigned or requested - Comply with regulatory compliance and assigned training requirements Qualifications - High School diploma or equivalent - 6 months prior contact center or 6 months lending experience required - Excellent communication and phone etiquette - Proficient computer skills and ability to learn new software - Strong troubleshooting, multitasking, organizational, and time management abilities Company Description DCU is the largest credit union headquartered in New England – serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance, and a community that cares. DCU is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you’re applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to careers@dcu.org and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. DCU is not currently offering Visa transfer/sponsorship for this position. Expected Pay Range: $21.50 - $24.10/hour

Title: Engagement Center Representative Location: Charleston United States Job Description: remote type Remote locations Charleston, WV USA (Limited States) time type Full time job requisition id R001933 The salary range for this job posting is $35,037.00 - $56,059.00 annually + bonus + benefits. Pay Type: Hourly The above represents the full salary range for this job requisition. Ultimately, in determining your pay and job title, we'll consider your location, education, experience, and other job-related factors, and will fall within the stated range. Your recruiter can share more information about the specific salary range during the hiring process. This role can work a hybrid or a full time schedule in our Charleston, WV office or work from home in any of our listed payroll states and report to the Manager, Engagement Center. Are you a Referral? If you know a current Encova Insurance associate and would like to apply as a referral, please encourage them to submit your referral information before you submit your application. You will receive an email with a direct URL link to the Job Posting of interest. Applying through this URL link will create your referral relationship for our Talent Acquisition Team. Unique residence requirements are listed in each job posting, please review closely for details. Encova is only able to employ associates who reside and work within specific U.S. states. Our current policies are based on the laws in states in which we are registered for payroll. Our current footprint includes: Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Hampshire, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin. JOB OBJECTIVE: The Engagement Center Representative provides general or specific information to customers regarding claims, medical billing or policy related questions via telephone, email or chat interactions regarding Workers’ Compensation, Commercial and Personal Lines insurance. ESSENTIAL FUNCTIONS: Provides general or specific information to customers regarding claims, medical billing or policy related questions via telephone, email or chat interactions Analyzes information received from the customer, triages facts to determine what is being requested, and determines what action is to be taken Interact with other associates across the organization to answer questions, provide support or assist in problem resolution for customers and agents. Creates certificates of insurance for policyholders Enters or updates specific claim, policy and/or customer data into computer system Researches medical bill coding issues or pharmacy related issues Provide support to customers and agents while using the Encova Edge Portal Take payments from customers or assists customers with online payment portal OTHER FUNCTIONS: Other functions as needed KNOWLEDGE, SKILLS AND ABILITIES: - Ability to provide excellent customer service to both external and internal customers - Ability to work as a team member and perform based on established standards and expectations - Ability to multi-task - Must be detail-oriented - Excellent written and oral communication skills - Experience with Microsoft Products - Utilize critical thinking skills - Ability to work proficiently in multiple systems - Ability to consistently exercise sound judgment - Ability to effectively analyze and apply information - High school diploma or equivalent required - One year of previous full-time experience in customer service preferred, insurance experience within multi-line industry preferred This position has been evaluated in accordance with the Americans with Disabilities Act. Encova Insurance makes every effort to reasonably accommodate disabilities to permit performance of the essential functions and candidates who need such accommodation are encouraged to seek it. This description reflects the nature and level of work performed by associates in this position. It is not an all-inclusive inventory of duties, responsibilities and qualifications required. It provides an accurate overview of the work and skills needed to perform this position. Because job content may change from time to time, Encova Insurance reserves the right to add and/or delete functions from this job as it deems necessary for business reasons. Ready to join our team? At Encova Insurance, we firmly believe that our associates drive our company's success by delivering unrivaled service to our customers. With success in mind, we make an ongoing effort to provide an environment that offers challenging, stimulating, and financially rewarding opportunities. Join us to discover a work experience where you can learn and grow to your fullest potential. What you can expect from us In addition to a competitive compensation package, we offer a comprehensive benefits package designed to support the well-being and growth of our associates. Available benefits (subject to any policy or plan changes) include, but are not limited to: - Health, Dental & Vision Insurance - Company-provided life and income protection plans - Eligibility to participate in a company incentive bonus program - 401(k) Retirement Plan - 100% company match up to 7% on annual salary - Paid Time Off, Paid Holidays, and Floating Holidays - Flexible Work Arrangements - Hybrid and remote depending on the role We believe that happy, healthy associates are the foundation of great work. Join us and thrive both professionally and personally. Encova Insurance is an EOE/E-Verify employer. #LI-Remote#LI-MF1

Title: Jefferson County Area Community Registered Nurse (CRN) Location: Kirksville United States Fully Remote Job Description: Community Registered Nurse (RN) Part-Time Jefferson County At Chariton Valley Association (CVA), a proud partner of Center for Human Services, we EMPOWER people with disabilities to achieve their highest level of independence through high-quality, and diverse support services. Chariton Valley is a non-profit organization established by family members and parents of children with disabilities. We provide superior supports in a loving environment. POSITION SUMMARY The Community RN will support the CHS mission by promoting the physical and mental health of individuals through application of nursing processes, and by ensuring qualified staff through the delivery of Level 1 Medication Administration and CPR/First Aid instruction. ESSENTIAL DUTIES AND RESPONSIBILITIES As the Community RN, you will: - Promotes the physical and mental health of individuals served by coordinating and monitoring medical services, including health and medication services, in accordance with the requirements of regulatory agencies and in response to individual needs; providing at least 1.25 hours of service to each individual supported each month; participating in the admission of new individuals to assigned programs; clarifying medical information and advocating for individuals in hospital admissions and/or discharges, including communicating with relevant healthcare providers or pharmacists to review individual health statuses and medication plans; conducting full health assessments (including skin assessments) of individuals within 7 days of discharge from hospitalization or ER visits; coordinating ongoing care with clinics, external healthcare providers, hospitals and pharmacies; coordinating and reviewing lab work as required; traveling as needed to provide medical related support to individuals as directed; reviewing and teaching health and nutrition per individual needs; conducting Professional Assessment and Monitoring services as authorized; promoting individual empowerment and self-care activities including self-medication; and participating in on-call rotations with other community nursing staff, as directed and required by staffing and support needs; - Ensures medically qualified staff by providing nursing delegations related to medical diagnoses, allergies, medication, diet and special emergency plans related to ongoing medical conditions; becoming certified to instruct Level 1 Medication Administration and CPR/First Aid training; developing instruction methods and selecting teaching aids including, but not limited to handbooks, study aids, demonstration models, visual aids, online tutorials and reference works; conducting in-person, recorded, or virtual training via diverse and appropriate instructional methods including, but not limited to individual training, group instruction, lecture, demonstration, conferences, meetings, or workshops and testing trainees to measure progress and effectiveness; reporting progress of employees in training to departmental management when advisable; and supervising Community Licensed Practical Nursing (LPN) services as required. - Communicates complex medical information to individuals served, staff, and other stakeholders by developing plans to ensure that the medical needs of individuals are met; following up with health related concerns identified by the Department of Mental Health (DMH) RN; completing the medical sections of Individual Support Plans (ISPs) which address health related concerns; participating in departmental and other staff meetings to ensure alignment, and direct knowledge transfer; and answering questions about the health care and condition of individuals with staff, guardians, service coordinators, as well as the individuals, themselves. - Supports regulatory compliance by documenting services in accordance with agency policy , and the requirements associated with Medicaid, DMH certification and other contractual compliance; conducting regular review of the accuracy and completion of medication administration documents at locations where individuals are supported; ensuring all CIMOR and APTS 2 referrals are completed in a timely fashion; inputting information into the state HRST system and updating monthly as needed; maintaining current and accurate knowledge of company and departmental policies and procedures; protecting confidentiality of information and following HIPAA guidelines; maintaining licensing and certifications necessary for work; participating in continuing education to remain current with modern best practices and acting as local medical advisors in matters of infectious disease control, or health crises per policy and protocols, including serving as an infectious disease control authority if so directed by the CEO, or his/her designee. - Promotes a positive work culture by supporting other community nurses with a team spirit, including, but not limited to coverage for anticipated and unanticipated absences to preserve continuity of care; accepting and willingly carrying out special assignments or duties when requested; respecting the rights of individuals served, and advocating on their behalf; following CHS policies and procedures and contributing to the maintenance of medically related policies; presenting a positive attitude and demeanor when working with individuals, staff, supervisors, management, and other internal and external stakeholders; respecting all differences, similarities, and abilities while actively demonstrating cultural competence; communicating in a professional manner in all written and verbal formats; and projecting a positive image of CHS and individuals served internally and externally. To perform this job successfully, a person must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required to complete the essential duties and responsibilities of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and meet physical requirements. SKILLS AND ABILITIES - Accountability - Attention to detail - Effective written communication - Ethical behavior and decision making - Initiative - Leadership - Medical knowledge and experience - Organizational skills - Positivity with a collaborative attitude - Professional and courteous business communication - Public speaking/Teaching/Training - Stress management - Supervision - Time management with ability to meet deadlines COMPETENCIES - Active listener - Client focused - Confident - Creative - Experienced with computers - Person-centered - Policy-supportive - Proactive - Problem solver - Result-oriented - Self-starter - Strategic - Supportive of inclusion, diversity, equity, and accessibility QUALIFICATIONS REQUIRED EDUCATION and EXPERIENCE - Associate Degree in Nursing (ADN), required, Bachelor of Science in Nursing (BSN), preferred - Current State License or Compact State License as a Registered Nurse. - Must obtain and maintain Professional CPR certification - Must obtain and maintain DHSS Approved Instructor certification REQUIRED MISCELLANEOUS QUALIFICATIONS - Valid driver's license - Reliable, licensed, and insured vehicle - Reliable form of communication (smart phone) PHYSICAL REQUIREMENTS - Ability and strength to position/lift/transfer greater than 50 lbs. (an adult human being) regularly, including the ability to safely assist an adult human being to the ground to perform CPR - Continuous ability to push and pull 100-125 lbs. of pressure consistently over extended periods as per requirements of performing CPR, as defined by the American Heart Association - Continuous ability to kneel on hard or other surfaces for extended periods, as per requirements of performing CPR - Type on a keyboard for long periods - Vision sufficient to read medication labels and dosing instruments and/or to view computer screens for extended periods of time - Drive distances of 200+ miles SHIFTS: Part Time I (0-19 hours per week) TRAVEL: This is a remote position that requires travel to multiple department locations in the state of Missouri in various counties including Jefferson. Case load is subject to change at any time. BENEFITS: CHS offers best-in-industry benefits. Click here to view our Benefits guide for more details EEO STATEMENT Center for Human Services/Chariton Valley Association provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This statement applies throughout the life cycle of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at 660-665-1111 ext. 1234 ask for HR. #Li-RA1

Role Description We are looking for an experienced Call Center Manager to lead our team of call center representatives and loan-related support staff. This person will be responsible for day-to-day call center operations, team performance, training, quality assurance, and ensuring a high level of professionalism and customer satisfaction. The ideal candidate has experience managing a call center in the mortgage, lending, or financial services industry and understands how to drive results through clear KPIs, coaching, and process improvement. Key Responsibilities - Manage daily operations of the call center and ensure performance targets are met - Supervise, coach, and motivate a team of call center representatives - Monitor call quality, scripts, and customer interactions to ensure compliance and professionalism - Create and improve call center processes, workflows, and internal systems - Track key performance metrics (KPIs) such as call volume, lead conversion, follow-up rate, and appointment setting - Conduct regular performance reviews and provide ongoing coaching and feedback - Train new hires and ensure proper onboarding and call scripting - Handle escalated customer issues and ensure resolution in a timely manner - Ensure compliance with company policies and mortgage industry regulations - Help build a structured call center culture focused on accountability and results Qualifications - Minimum 3+ years of call center management experience - Strong leadership skills and ability to manage and develop teams - Proven experience improving call center performance through KPIs and coaching - Excellent communication and conflict resolution skills - Strong organizational and multitasking ability - Experience with CRM systems and call center software (dialers, tracking tools, etc.) - Ability to build processes and implement structure in a fast-paced environment - Knowledge of mortgage products and lead qualification is a strong plus Benefits - Competitive salary + performance-based bonuses - Growth opportunity within a rapidly expanding company - Strong leadership team and supportive environment - Opportunity to build and improve systems from the ground up - Long-term career stability with a reputable mortgage company Why Join LBC Mortgage At LBC Mortgage, we don’t just want someone to manage a team — we want a leader who can help us build a high-performing call center that drives results and supports our sales growth. If you are passionate about team leadership, structure, and performance, this is the perfect opportunity to grow with a company that is scaling fast.