• Provide outstanding customer support: Respond promptly and professionally to customer inquiries and issues via phone, email, and chat, ensuring a positive and satisfactory resolution. • Handle customer complaints: Actively listen to customers, empathize with their concerns, and work diligently to resolve problems in a timely manner, demonstrating excellent problem-solving skills. • Communicate effectively: Clearly and concisely communicate information, instructions, and solutions to customers in a friendly and professional manner, adapting communication style to suit the customer's needs. • Maintain accurate records: Document customer interactions, issues, and resolutions accurately and comprehensively in our Salesforce, ensuring proper tracking and follow-up. • Collaborate with team members: Work closely with the support team and other departments to escalate complex issues, share knowledge, and contribute to continuous process improvement. • Stay updated on product knowledge: Maintain a solid understanding of our software and services, staying up-to-date with new features, updates, and industry trends to provide accurate information to customers. • Adhere to service level agreements (SLAs): Meet or exceed established performance metrics, including response time, resolution time, customer satisfaction, and quality assurance targets. • Embrace a positive customer-focused mindset: Strive to create exceptional customer experiences, building and maintaining strong customer relationships through friendly, helpful, and professional interactions.

Title: Customer Service Representative - 1140 Locations: Home Office, Binghamton, NY, US Houston, Texas, US Regular Full-Time Full-time Non-exempt Salary Range:$19.02 To $21.03 Hourly Job Description: As a Customer Service Representative, you will answer incoming calls in a fast-paced call center environment. You will also build relationships with clients and agents and process payments and complex service requests. This position will have the opportunity to work primarily remote with periodic time required in their assigned Company office location (Binghamton, NY or Houston, TX). If you reside in the Greater Houston or Greater Binghamton area, this may be an opportunity for you! Description of Duties & Responsibilities: - Support resolution of incoming calls by answering questions, performing research and initiating additional processes as necessary. - Process billing requests, which could include billing account number changes, payment type changes (mode changes), refund requests, premium payment histories, value quotes, form requests, policy reprojection requests, taxable gain calculations, policy conservation, mailing Electronic Funds Transfer forms, etc. - Process manual premium payments and other service requests from calls by check or phone via a checking or savings account. - Process loan by phone requests. - SML website inquires. Handle inquired forwarded by Corporate Communications that were made on our public website. - Complete insurance verifications and policy summary requests. - Complete follow-up calls to request missing items and funds needed to bring policies up to date. - Keep records of customer interactions and transactions. Description of Duties & Responsibilities: - Minimum of 3 years of experience in Customer Service. - Minimum of 1 year of accounting experience preferred. - Experience in an insurance industry or call center environment. - Fluency in Spanish a plus. - Basic knowledge of Microsoft Word and Excel. - Excellent written and verbal communication skills. - Excellent data entry skills. - Ability to perform work accurately and thoroughly. - Ability to pay close attention to detail. - Ability to prioritize and organize a heavy workload. - Ability to work a flexible schedule with occasional overtime. Education Required: Associate's degree in business or related field. Pay Range: $19.02 to $21.03 hourly The starting pay rate for this role is based on a variety of relevant factors, including location, education, experience, and skills. The level for this position will be determined based on factors including relevant skills, experience and other qualifications. Visa sponsorship is not available for this position Relocation assistance is not available for this position Security Mutual is an Equal Opportunity Employer Federal & State Labor Law Posters

Role Description Θα χαρούμε να σε έχουμε στην ομάδα μας για την Τεχνική και λειτουργική υποστήριξη POS για την Cardlink! - Είσαι το πρώτο σημείο αναφοράς για τους εταιρικούς πελάτες της Cardlink με στόχο την επίλυση ή και ενημέρωσή τους όσον αφορά τη χρήση, τη λειτουργία και το after sales support των τερματικών (POS). - Χάρη σε εσένα, θα μεταμορφωθεί θετικά η εμπειρία εξυπηρέτησής τους! Qualifications - Απολυτήριο Λυκείου - Καλή γνώση Η/Υ και της αγγλικής γλώσσας - Η προϋπηρεσία σε τηλεφωνικό κέντρο και σε θέση εξυπηρέτησης πελατών θα θεωρηθεί επιπρόσθετο προσόν Requirements - Έχεις ταλέντο στην επικοινωνία - Εστιάζεις στην ποιοτική εξυπηρέτηση του πελάτη - Έχεις πάθος για την επίτευξη των στόχων σου - Ψάχνεις ένα σταθερό περιβάλλον εργασίας, με σταθερές απολαβές και ευκαιρίες επαγγελματικής ανέλιξης - Θέλεις να είσαι μέλος μιας ομάδας που συγκαταλέγεται στους Κορυφαίους Εργοδότες της Ελλάδας - 8 ή 6 ώρες από το χρόνο σου, 5 ημέρες την εβδομάδα, σε πρωινές & απογευματινές βάρδιες Benefits - Μηνιαίο μισθό πληρωτέο σε σταθερές ημερομηνίες, ανάλογο της προϋπηρεσίας που διαθέτεις, υπερωρίες, επιδόματα και ασφάλιση - Αναγνώριση και επιβράβευση με ανταγωνιστικό bonus βάσει επίτευξης ατομικών στόχων - Σύμβαση εργασίας αορίστου χρόνου από την πρώτη στιγμή - για να μην σε απασχολεί η εργασιακή σου ασφάλεια - Oλοκληρωμένη έμμισθη εισαγωγική εκπαίδευση για να σε μεταμορφώσουμε σε expert - Πρόγραμμα Refer a Friend, με bonus! - Συνεχή εκπαίδευση και υποστήριξη από τους έμπειρους εκπαιδευτές μας - Σημαντικές ευκαιρίες εξέλιξης και ανάπτυξης (Μήπως είσαι ο επόμενος Team Leader της ομάδας σου; 😉 ) - Let’s have fun διαγωνισμούς για να μας αποκαλύψεις τα κρυφά σου ταλέντα και δράσεις εταιρικής υπευθυνότητας με τους Team Changers - Ένα σούπερ υποστηρικτικό team που πιστεύει στη δύναμη της ομάδας

Role Description The Enterprise IT Service Desk (EITSD) Support subtask, supporting the Digital Innovation for General Services Administration (GSA) Infrastructure Technologies (DIGIT) task order, is relied upon to provide IT services that appropriately respond to the time-sensitive needs of customers, including Very Important Persons (VIPs) and executives, and provide prompt referrals and escalations to an appropriate IT support service option. The EITSD provides support to users of GSA’s internal infrastructure as well as applications and systems owned by various GSA Service and Staff Offices. The EITSD is the centralized POC for GSA end users and customers to report incidents, submit requests, seek advice, and register complaints about GSA’s IT infrastructure, applications, and programs supported in the environment. As a Senior Computer User Support Specialist, your primary responsibility is ticket processing and resolution management, which includes detailed and clear documentation of the problems and the actions taken to resolve them. Customer service is key to this position. You will provide technical assistance to computer users by answering questions to resolve computer problems for the end user. Typical assistance concerns the use of computer hardware and software, to include printing, installation, word processing, electronic mail, and operating systems. Position Responsibilities: - Performs a variety of clerical and administrative duties pertinent to Help Desk. - Responds to trouble tickets to resolve user problems; opens trouble tickets to track and resolve user problems. - Provides technical support through phone, email, and instant message remotely to users in the areas of password resets, e-mail, directories, standard MS Windows desktop applications, smartphones and network connectivity. - Provides personal computer support problem analysis, and hardware/software installation and configuration. - Interacts daily with customers to ensure productivity; provides individual feedback. - Monitors team productivity and quality; provides individual feedback. - Coordinates fix actions with other teams and documents fix actions. - Maintains an audit trail and statistical records of all problems and conditions reported by the client. - Collaborates with the Virtual Service Desk, other portfolios and various stakeholders to identify and drive solutions for issues impacting the GSA environment. - Helps lead efforts to resolve enterprise level problems by providing technical expertise, communicating requirements and driving solutions with a variety of stakeholders. Qualifications - Public Trust Clearance (Or ability to obtain) - ITILv4 Foundation Training and ITILv4 Foundation Certification, may be obtained within 120 days after hire. - Possesses and applies expertise on multiple complex work assignments. - Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks. - Operates with appreciable latitude in developing methodology and presenting solutions to problems. - Work is performed remotely under supervision. - Contributes to deliverables and performance metrics. Requirements - Must be willing to work a variety of shifts, including holidays as scheduled. - Possess the ability to communicate in both oral and written forms, demonstrating an ability to communicate effectively with all levels of staff as well as clients. - Familiarity with the following technologies: Windows, web browsers, and basic functions of Active Directory. - Associates Degree or equivalent. - Minimum of 4-9 years of work experience. - At least one (1) year experience with Windows desktop support. - At least two (2) years experience working knowledge of remote tools. - Experience supporting industry standard software products. - Experience as a remote worker demonstrating time management and self-discipline. Physical Requirements - As a remote position, personnel are expected to maintain their home workspace in a safe manner, free from safety hazards. - Personnel are expected to ensure the protection of proprietary company and customer information accessible from their home office consistent with the company’s expectations of information security. - Communicate verbally and respond to verbal communications in person, over the phone or by video chat. - Communicate clearly and succinctly in writing, primarily utilizing a keyboard. - Sitting for long periods. - Viewing computer screens for long periods of time. - Travel is not required. Company Description Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.