Role Description Ready to take your career abroad and gain global experience while living under the Greek sun? Whether you're looking to strengthen your language skills in a multicultural environment, grow within a global company, or simply want a fresh start in a new country, this role gives you the perfect mix of lifestyle, development, and stability. - Handle tickets, following support procedures and policies. - Communicate with customers via chat & e-mail, following support procedures and policies. - Follow specified workflows for incident identification, escalation, resolution and closure. - Track and follow cases to ensure they closed in an efficient and timely manner. - Apply a content policy to digital content and execute handling procedures with consistency. - Work towards reaching targets as set out by client statement of work as well as internal targets. - Ensure high quality and safe experiences for both people and businesses. - Follow company and client procedures and guidelines. Qualifications - Fluent Italian + good English communication skills - Strong attention to detail - Problem-solving and troubleshooting ability - Comfort with unexpected changes or last-minute requests - Experience in Customer Support or working with Customer is a big plus - A positive mindset and interest in building an international career Benefits - Full relocation support (flight, hotel stay, and housing assistance — all covered) - Competitive salary + 2 extra monthly salaries per year - Health insurance & various company discounts - Full training by certified instructors - Career growth opportunities within a global organization - Free online Greek language courses - Flexibility - as the role is offered on a work-from-home-basis in Greece - A diverse, inclusive, Great Place to Work–certified company culture

Role Description The Member Engagement Coordinator is part of a dedicated team of professionals who serve as the front line of the organization who directly interface with members, family members, providers, and other stakeholders. The Member Engagement Coordinator has a focused role within the Member Engagement Unit to initiate interaction with Trillium members. They work with those members to engage and link them to services/supports provided through outreach efforts. This crucial role helps to guide members with making informed choices regarding but not limited to Tailored Care Management, Primary Care Providers and other identified resources to help them get on a path toward recovery and wellness that helps to improve outcomes for those members living with mental health, substance use, intellectual/developmental disabilities or traumatic brain injury. On a typical day, you might: - Work in a Call Center environment taking inbound and making outbound calls to members determined to need outreach and engagement using data analytics. - Complete all documentation without delay, including call notes, transfer notes, complaint documentation, completion of demographic information contained in the Registration or the Screening, Triage, Referral form. - Promote satisfaction with the health plan and services through ongoing communication and timely follow-up on any concerns/issues. - Assist Trillium members by linking them to services, completing screenings, sharing information, providing technical assistance, answering questions, and handling and/or resolving complaints. - Ensure member engagement efforts are well documented for each attempt as needed to promote optimal health care and desired outcomes are achieved. Qualifications - High School diploma/GED and minimum six (6) years’ experience working with the adult mental health, developmental disabilities or substance use population. - OR Associate’s degree and minimum four (4) years’ experience working with the adult mental health, developmental disabilities or substance use population. - OR Bachelor’s degree and minimum two (2) years’ experience working with the adult mental health, developmental disabilities or substance use population. - OR Equivalent combination of education/experience. - Must have a valid driver’s license. - Must reside within Trillium’s Catchment of North Carolina. - Must be able to travel within catchment as required. Requirements - Experience providing crisis intervention or crisis response to individuals within the mental health, developmental disabilities or substance abuse population (preferred). Benefits - Typical working hours: 8:30 am – 5:00 pm; flexible work schedules with some roles with management approval. - Work-from-home options available for most positions. - Health Insurance with no premium for employee coverage. - Flexible Spending Accounts. - 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year. - NC Local Government Retirement Pension (defined-benefit plan). - 401k with 5% employer match and immediate vesting. - Public Service Loan Forgiveness (PSLF) qualifying employer. - Quarterly stipend for remote work supplies.

Role Description Mercier Consultancy is offering a unique opportunity for Norwegian Speaking Customer Support Representatives to work (remotely) whilst living in Greece. This position is tailored for individuals fluent in Norwegian who are passionate about delivering excellent customer service and enjoy the lifestyle offered by Greece. - Provide customer support to Norwegian-speaking clients through phone, email, and chat. - Handle inquiries about products, services, and policies efficiently and professionally. - Resolve customer issues and complaints with a customer-centric approach to maintain satisfaction. - Maintain accurate and detailed records of customer interactions in the CRM system. - Collaborate with internal teams to ensure seamless problem resolution and improve service quality. - Stay informed about company products, updates, and industry trends to provide knowledgeable assistance. Qualifications - Fluency in Norwegian (both written and spoken) is essential; English proficiency is an advantage. - Strong communication and interpersonal skills. - Excellent problem-solving abilities and ability to work independently (in a remote setting). - Familiarity with customer support software and CRM systems is a plus. - Self-motivated with a positive attitude and willingness to learn. - No prior experience required, just a great attitude and a willingness to learn! Benefits - Competitive Monthly Salary - Monthly Bonus - 2 Extra Salaries Per Year - Fully Paid Relocation Package - Airport Pick-Up - Fully Paid Training - Health Insurance - Continuous Support Before and During Your Stay in Greece Provided by Residents of Greece - And Much More... Company Description

Role Description The Partner, CRM is responsible for supporting the day to day operation, configuration, and effective use of the CRM platform to enable field execution, activity tracking, and performance visibility. Reporting to the Lead, CRM & Reporting, this role works closely with field users, Field Operations, and analytics partners to ensure the CRM platform meets business needs and is adopted consistently across the field organization. This role serves as a key operational partner, helping translate business requirements into CRM functionality, supporting issue resolution, and contributing to ongoing enhancements that improve usability, data quality, and field effectiveness. Role and Responsibilities - CRM Platform Support and Administration - Support the administration and configuration of the CRM platform, including user access, system settings, and approved enhancements. - Assist in translating business requirements into CRM configurations, user stories, and functional specifications. - Support testing, validation, and deployment of CRM enhancements and releases including Vault CRM roll out. - Drive automation of CycleOps data processes to enhance operational efficiency and ensure high data accuracy. - Field Enablement and User Support - Serve as a primary point of contact for field and business users for CRM related questions, issues, and requests. - Support field enablement efforts, including training materials, job aids, and ongoing user support. - Partner with Sales Operations and Field Leadership to understand evolving needs and improve CRM usability and adoption. - Data Quality and Reporting Support - Monitor CRM data quality and support issue identification and resolution in partnership with reporting and analytics teams. - Assist in ensuring CRM data aligns with defined business rules and governance standards. - Support standard CRM based reporting and extracts used for performance monitoring and operational reviews. - Drive timely and proactive CRM reporting to enable informed decision-making and field effectiveness. - Cross Functional Collaboration - Partner with DigitalX, platform and data vendors to support issue resolution, system maintenance, and enhancement delivery. - Collaborate with the Lead, CRM & Reporting on broader CRM and reporting initiatives, including launch readiness and cross platform alignment efforts. - Contribute to documentation, change management, and compliance activities related to CRM systems. Qualifications - Bachelor’s degree - 4–7 years of experience in pharmaceutical or biotech commercial operations, CRM support, sales operations, or related roles. - Hands on experience supporting CRM platforms in a field based commercial environment. - Working knowledge of Veeva workflows, field activity tracking, and commercial reporting concepts. - Experience partnering with business stakeholders, IT teams, and vendors to support system enhancements. - Familiarity with data quality, validation, and compliance requirements for commercial systems. - Strong problem solving and organizational skills with attention to detail. - Effective communicator, comfortable supporting both field users and internal stakeholders. - Execution oriented, collaborative, and able to manage multiple priorities in a fast paced environment. Benefits - Medical, Dental and Vision Insurance - Generous Paid Time Off options, including Vacation and Sick time, plus national holidays including year-end shut down - 401(k) match and annual company contribution - Company paid life insurance - Annual Corporate Bonus and Quarterly Sales Incentive for eligible positions - Long Term Incentive Plan for eligible positions - Company fleet vehicle for eligible positions - Referral bonus program