Role Description The Senior Shared Services Associate provides advanced administrative support to internal teams, clients, and candidates. This role plays a key part in ensuring operational excellence across exam administration, billing, and service delivery by managing complex tasks, resolving escalated issues, and contributing to process improvement initiatives. The Senior Associate also acts as a mentor and escalation point within the Shared Services team. Responsibilities - Serve as a subject matter expert and first point of contact for high-level or complex inquiries. - Monitor, troubleshoot, and resolve Zendesk ticket inquiries, including those requiring escalation. - Collaborate cross-functionally with Finance, Test Delivery, Client Services, Account Management, and IT to ensure client satisfaction and efficient service delivery. - Analyze and generate reports to track team performance, identify gaps, and support strategic planning. - Support the onboarding and training of new Shared Services Associates; provide guidance and mentoring. - Contribute to the development and refinement of internal processes and documentation. Qualifications - High school diploma or equivalent required; associate or bachelor’s degree strongly preferred. - Minimum 5 years of experience in shared services, operations, or administrative support roles. - Prior experience in a senior or lead capacity is a plus. - Strong leadership and mentoring capabilities. - Excellent written and verbal communication skills. - High attention to detail with a strong commitment to accuracy and quality. - Advanced proficiency in Microsoft Office Suite (particularly Excel); experience with Zendesk or equivalent platforms required. - Proven ability to manage multiple priorities in a fast-paced, deadline-driven environment. - Proactive problem-solver with strong analytical and critical thinking skills. - Team-oriented with a customer-first mindset. Benefits - Competitive salary. - 100% company-funded medical (for you AND your family!). - Professional working environment. - Unlimited growth potential. - Great working environment with a team of exceptional people.

• Conduct oral telc exams via Zoom for B and C levels on Fridays and Saturdays from 1:00 PM to 6:30 PM.

• A área tem como missão impulsionar a comercialização dos produtos/serviços/MVNO dentro do Varejo, por meio de vendas indiretas. • A formação e capacitação da equipes de vendas do Varejo e o desenvolvimento de pontos de vendas externos são pilares fundamentais do modelo de negócio e do sucesso efetivo desse canal, com foco em potencializar a receita da companhia e maximizar a participação de mercado. • Responsável por impulsionar vendas e resultados por meio da capacitação de vendedores parceiros, execução de estratégias de merchandising, e monitoramento do desempenho de pontos de venda. • Atua na atualização competitiva, melhoria da experiência do cliente e garantia da conformidade com padrões da empresa, promovendo crescimento e conformidade no PDV (ponto de venda). • Maximizar as vendas e o resultado, através da capacitação de vendedores parceiros/redes nos pontos de vendas (PDV) sobre o portfólio de produtos e serviços. • Identificação de oportunidades para impulsionar um atendimento mais humano e personalizado. • Assegurar a conformidade com os padrões e políticas da empresa no PDV. • Atendimento e Suporte para clientes e parceiros.

Role Description We are seeking an experienced public policy leader to head Etsy’s UK & Ireland public policy and advocacy work. This role will shape and advance policy priorities in one of Etsy’s most important and dynamic regions, while also supporting our broader European efforts. This role will require occasional travel within the UK and Ireland, as well as periodic travel to Brussels, New York, and other European hubs. As the Head of UK & Ireland Public Policy, you will: - Advance policies that increase economic security and reduce administrative burdens for the creative entrepreneurs who power our marketplace. - Elevate the voices of Etsy sellers, ensuring their experiences and perspectives directly inform policymaking and public debate. - Position Etsy as a credible and human-centered voice on issues impacting micro-businesses, e-commerce, trade, and technology policy. - Translate complex policy issues into compelling narratives and bring seller stories to life in ways that resonate with policymakers across the UK and Ireland. - Support alignment with EU developments and contribute to our broader policy engagement in Brussels. This is a full-time position reporting to the Senior Director of Public Policy. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy. Etsy offers different work modes to meet the variety of needs and preferences of our team. Qualifications - 8+ years of experience in public policy, government, or advocacy. - Strong understanding of the UK (and ideally Irish) policy landscape; EU/Brussels experience is a strong plus. - Experience developing and executing advocacy campaigns that incorporate storytelling and grassroots or community engagement. - Demonstrated ability to translate complex policy issues into clear, compelling narratives. - Experience engaging directly with policymakers and influencing policy outcomes. - Familiarity with key policy issues including platform regulation, intellectual property, product safety, privacy, competition, tax, sustainability, and trade (including cross-border e-commerce). - Strong judgment and ability to navigate complex, fast-moving policy environments. - Excellent written and verbal communication skills. - Highly organized, self-directed, and comfortable leading initiatives from conception to execution. - Collaborative mindset and experience working across global, cross-functional teams. - Passion for Etsy’s mission and empowering creative entrepreneurs to advocate for themselves. Requirements - Lead Etsy’s public policy and advocacy strategy in the UK & Ireland, with a strong focus on seller-centered advocacy. - Build and maintain trusted relationships with policymakers, regulators, and key external stakeholders. - Design and execute advocacy campaigns that elevate Etsy sellers’ voices, including connecting policymakers directly with our community. - Identify and develop compelling seller stories that illustrate the real-world impact of policy decisions. - Represent Etsy — and our seller community — in meetings, events, and public forums. - Track and analyze policy developments (UK, Ireland, and relevant EU initiatives), advising internal teams on risks and opportunities. - Develop and advocate for Etsy’s policy positions across issues including platform regulation, product safety, intellectual property, privacy, competition, tax, sustainability, and trade. - Partner closely with Comms and Impact teams to translate policy priorities into clear, human, and persuasive narratives. - Drive consultation responses, coalition engagement, and external partnerships to advance Etsy’s priorities. - Manage external consultants, trade associations, and advocacy partners where appropriate. - Contribute to broader European policy efforts, including coordination with EU-based colleagues and supporting engagement in Brussels. - Support senior leadership engagement with policymakers by acting as the principal in-market lead, guiding engagement strategy, managing key relationships, and preparing materials grounded in seller impact. Benefits - Equity package. - Annual performance bonus. - Competitive benefits that support you and your family.