Cybersecurity | IT Services | Data Integration (EDI) | Digital Transformation | Hardware Reseller | Cloud Migration
Service Desk Administrator
Location
Maryland
Posted
22 days ago
Salary
0
Seniority
Senior
Job Description
Service Desk Administrator
Corsica Technologies
• Classify and triage escalated incidents, problems, and complex requests. • Troubleshoot and resolve escalated incidents to return service to clients as quickly as possible. • Troubleshoot and resolve problems reported by two or more users as quickly as possible. • Manage the impact, risk, and implementation of complex client change requests. • Follow standard operating procedures as documented in the Knowledge Management System. • Assist in creating and updating knowledge articles to be used by other service desk personnel. • Work with the team and escalate as needed with the assistance of management. • Maintain and update system documentation and service ticket records. • Stay up to date on the latest technologies through ongoing education.
Job Requirements
- Must have at least a high school diploma or GED.
- Associate degree or better is preferred.
- A minimum of 6 years of professional ITSM experience is required.
- MSP experience is preferred.
- At least 2 certifications from leading vendors such as Apple, CompTIA, or Microsoft are required.
Benefits
- N/A
Related Guides
Related Categories
Related Job Pages
More Administration Jobs
Administrador/a Storage, Backup
Logicalis SpainSomos Arquitectos Del Cambio, ayudamos a las organizaciones a tener éxito en un mundo cada vez más digitalizado.
• Implantación y administración de infraestructuras de almacenamiento SAN y Software Defined Storage. • Gestión y administración de plataformas de backup y recuperación. • Migraciones y ampliaciones de entornos SAN en producción. • Administración de almacenamiento de bloque, fichero y objetos. • Implantación y soporte de plataformas OpenShift y contenedores. • Administración de infraestructuras virtuales VMware. • Virtualización de almacenamiento IBM. • Migración de datos en entornos críticos y productivos. • Monitorización, análisis y optimización avanzada de entornos de almacenamiento. • Resolución de incidencias y troubleshooting en plataformas de almacenamiento y backup. • Colaboración con equipos de sistemas, cloud y arquitectura en proyectos de modernización tecnológica. • Automatización de tareas y mejora continua de plataformas de infraestructura.
Deductible Recovery Administrator – Property insurance and casualty insurance
Upland Capital Group Specialty InsuranceUpland Capital Group, also known as Upland Specialty Insurance, is a specialty property and casualty insurer geared toward the excess and surplus lines market. As an employer, the
Title: Deductible Recovery Administrator – P&C Insurance - Remote Location: DALLAS TX US Job Description: $50,000 ‒ $65,000 Hourly Deductible Recovery Administrator – P&C Insurance Upland Capital Group, Inc. is an AM Best rated “A-” VIII specialty property/casualty insurer headquartered in Dallas, Texas. Through its wholly owned insurance carrier, Upland Specialty Insurance Company, the company markets, underwrites and services specialty insurance products in select markets to include excess transportation, construction casualty, excess casualty, primary general liability, excess public entity, professional liability errors and omissions as well as excess cyber liability. We focus on “old school” underwriting as a craft, add “new school” analytics and technology, and encourage a gritty, growth mindset among people called “we entrepreneurs.” As an Excess and Surplus (E&S) carrier, we face unique and interesting problems every day. We are seeking a Deductible Recovery Administrator to join our Underwriting Operations & Technology Team. Primary Function: The Deductibles Recovery Specialist will focus on the recovery of deductible amounts for our General & Excess Liability policies while providing support to our Premium Audit department. This role will ensure that funds owed to the company are pursued diligently through automated and manual workflows. Duties and Responsibilities: - Deductible Recovery Management - Manage the lifecycle of deductible recoveries for General & Excess Liability claims, from identification through resolution. - Initiate deductible billing activity promptly using provided claims and financial data. - Draft, refine, and issue formal recovery correspondence in accordance with company standards. - Manage and monitor automated email follow up sequences to drive timely communication and escalation. - Perform manual follow ups with Claims Representatives, Underwriters, and senior leadership when recovery efforts stall or require business decisions. - Maintain accurate documentation of all recovery activity, responses, and outcomes within designated tracking systems. - Coordinate escalation of non-responsive accounts in coordination with leadership and collections partners when applicable. - Premium Audit Support - Provide operation support to the Premium Audit function based on workload. - Assist with intake coordination, audit follow-up and documentation tracking. - Update audit status, notes and corresponding within audit tracking system. - Cross-train to provide more technical audit support, including completing audits and performing peer reviews. Experience, Education, Special Skills Required: - 2-4 years of experience in the insurance industry, and/or relevant experience in billing, collections or accounts receivable. - Strong written and verbal communication skills - Excellent organizational skills with the ability to manage multiple deadlines and follow up chains independently. - Detail‑oriented, self-directed, and comfortable working in a fast‑paced evolving environment. - Ability to prioritize effectively and pivot between tasks as business needs change. - Proficient with Microsoft Office or similar software, with the ability to learn new systems quickly. Preferred Skills - Associate’s degree or higher a plus. - 1 year P&C insurance experience. - Background in insurance collections, deductible recovery, or post-claims financial recovery. - Familiarity with insurance terminology and processes. - Experience using Monday.com or other project management or workflow tracking platform Disclosures: Pay Estimate: $50,000 - $65,000/year Other compensation: annual incentive program Benefits: health insurance including FSA and HSA options and free access to Teladoc, vision, dental, disability and life insurance, parental leave, responsible time off (unlimited vacation days without an accrual system), paid sick time as required by law, 401(k), tuition reimbursement and employee assistance program.
Scientific Publications Administrator
American Museum of Natural HistoryThe American Museum of Natural History is located in New York, New York and is well known for being one of the top scientific and cultural institutions in the w
Title: Scientific Publications Administrator (Part-Time) Location: New York United States Job Description: DepartmentInvertebrate Zoology - 011 Position Summary The American Museum of Natural History is one of the world’s preeminent scientific and cultural institutions, and has as its mission to discover, interpret, and disseminate information about human cultures, the natural world, and the universe through a wide-ranging program of scientific research, education, and exhibition. The Museum’s Scientific Publications department is seeking a part-time Scientific Publications Administrator to managethe peer review process for the Museum’s Scientific Publications series (i.e., the American Museum Novitates, the Bulleting of the American Museum of Natural History and the Anthropological Papers of the American Museum of Natural History). Job duties include, but are not limited to: - Collaborate with the Chair of the Committee of Editors and Associate Editors of the Museum’s Scientific Publications Committee, the Managing Editor of Scientific Publications, and with authors and reviewers of manuscripts submitted for peer review and consideration for publication in the series. - Maintain clear and professional communication with authors, reviewers, and editors throughout the peer review process. - Following receipt of manuscripts, check for compliance with submission guidelines and contact authors to acknowledge receipt, confirm details, and communicate next steps. - Send out manuscripts for review, follow up on reviews, process incoming reviews, and, if necessary, contact additional and/or replacement reviewers after consultation with editors. - Clean up review documents as needed to ensure reviewer anonymity (if requested) before providing reviews and/or marked-up manuscripts to relevant editors. - Coordinate requests for manuscript revisions requests between editors, authors, and reviewers as needed. - Organize and maintain manuscript files and correspondence regarding manuscripts in a logical, online-accessible file management system from which the status of manuscripts (and associated reviews) in the queue can be tracked, monitored, and advanced towards publication. - Maintain a Standard Operating Procedures document for the peer review process, explaining each step in the workflow and describing best practices, updating as necessary. Draft template emails for common communications (e.g., reviewer invitations, reminders, author notifications) as needed. - Compile contact lists for current authors and reviewers as necessary. The expected salary range for the Scientific Publications Administrator is $31.00/hour – $33.00/hour. This position is overtime-eligible. Pay will be determined based on several factors. The hiring range for the position at commencement is based on the type of work and the scope of responsibilities. The salary and placement offered is based on a number of individualized factors, including, but not limited to, skills, knowledge, training, education, credentials, areas of specialization, and depth and scope of experience. Minimum Qualifications - Bachelor’s degree in the sciences or another related field. - Experience with project management and/or handling manuscripts or similar documents in a publishing context. - Strong software skills, including proficiency in handling and distributing electronic documents in a variety of formats, including graphics files. - Excellent organizational skills, including the ability to manage and maintain an orderly and accessible system of documents. - Effective and tactful interpersonal communication skills, including the ability to communicate professionally in writing and be firm and persuasive when required. - Focus on professionalism and integrity, including the ability to maintain strict standards of confidentiality. Preferred Qualifications - Bachelor’s degree or higher in the natural sciences. Physical Demands - Must be able to remain in a stationary position (sitting or standing) for prolonged periods. - Must be able to move about the Museum campus. CategoryPart-Time Total Number of Scheduled Hours Per Pay Period40 Union StatusNon-Union FLSANon-Exempt Expected Salary Minimum$31.00/hour Expected Salary Maximum$33.00/hour EEO Statement The American Museum of Natural History is an Equal Opportunity Employer. The Museum does not discriminate with respect to employment, or admission or access to Museum facilities, programs or activities on the basis of race, creed, color, religion, age, disability, marital status, partnership status, gender (including sexual harassment), sex, sexual orientation, gender identity, gender expression, genetic information, pregnancy and lactation accommodations, alienage or citizenship status, current or former participation in the uniformed services, status as a veteran, caregiver, pre-employment marijuana testing, sexual and reproductive health decisions, salary history, national or ethnic origin, height, weight, or on account of any other basis prohibited by applicable City, State, or Federal law. Additional protections are afforded in employment based on arrest or conviction record, status as a victim of domestic violence, stalking and sex offenses, unemployment status, and credit history, in each case to the extent provided by law.
Administration Officer
Educate!Educate! is a nonprofit organization dedicated to the development of young leaders and entrepreneurs in Africa. Founded in 2002 and headquartered in Denver, Colorado, Educate! main
Title: Administration Officer Location: Uganda Job Description: Africa has the world’s youngest and fastest-growing population. By 2035, the continent is poised to contribute more young people to the global workforce each year than the rest of the world combined. At Educate! we're obsessed with impact. We leverage iterative learning to build highly scalable youth employment solutions aimed at unlocking the potential of the world’s youngest continent. Educate! prepares youth in Africa to learn, earn and thrive in today’s economy by: - Introducing an employment-focused school subject into secondary and - Delivering livelihood boot camps for out-of-school youth, with a focus on marginalized rural girls and young women. To date, more than 500,000 youth have been meaningfully impacted across Uganda, Rwanda, Kenya, and Tanzania, and along the way, Educate! has become the largest youth employment and skills provider in East Africa. Educate! is a team of over 300 largely African staff and 300 volunteer youth mentors. We prioritize building an engaging, fulfilling and growth oriented work environment. 50% of our top 30 leaders have been with us for over 5 years, 10+ alumni have started their own organizations, and 6 current or former team members were Acumen Fund East Africa fellows. We have been backed by top foundations such as Imaginable Futures, Livelihood Impact Fund, Jack Dorsey’s #startsmall, CIFF and Echidna Giving. Educate! won a 2018 Klaus J. Jacobs Prize and a 2015 WISE Award, and has been highlighted by the World Bank’s S4YE's Impact Portfolio, an Al Jazeera documentary, BBC, The Brookings Institution as one of 14 case studies on scaling education, and the Gates Foundation as a Goalkeepers Accelerator. In 2022, we received a catalytic investment from philanthropist Mackenzie Scott to scale our systems change work. Educate!'s long-term vision is to design solutions that measurably impact millions of youth across Africa each year. Good to note: To Our Awesome Applicants! We know that incredible candidates sometimes hesitate to apply if they don’t meet every requirement. If this role excites you, we encourage you to apply! We’re looking for passionate individuals who believe in our mission and can bring unique perspectives to our team—not just those who check every box. We value diversity and strongly encourage women and individuals from all backgrounds to apply. Position Overview The Administration Officer serves as the backbone of operational efficiency, orchestrating seamless support across four pillars: Administrative & Logistics Support, Front Desk & Office Management, Hotel Bookings for Staff, and Asset Oversight. By ensuring staff and guest needs are met, maintaining a secure and well-functioning office environment, coordinating travel and accommodation, and safeguarding organizational property, the Administration Officer transforms routine operations into a reliable framework that empowers teams, enhances productivity, and sustains organizational excellence What You’ll Do Administrative and Logistics support to staff and guests (30%) - Prepare monthly airtime, Closed User Groups(CUG), and data schedules in a timely and accurate manner. - Ensure availability and functionality of work tools (phones, laptops, MiFi devices, etc.) for all staff. - Coordinate with service providers and the IT team to maintain reliable office fibre internet connectivity. - Manage meal delivery services (breakfast and lunch), ensuring accuracy of orders and addressing staff feedback on vendor performance. - Respond promptly to issues raised through the Admin Help Desk, providing timely resolutions. - Arrange transportation, hotel bookings, and meal provision for international guests, update guest trackers, and ensure a pleasant visitor experience. - Support international travel for local staff, including booking flights, airport transfers, travel insurance, updating the international travel tracker, and ensuring a smooth travel experience. - Book accommodation for local staff traveling within the country, ensuring adherence to defined SOPs. - Plan and manage logistics for office-based events (e.g., retreats), including booking meeting rooms, coordinating meal delivery, and arranging necessary materials such as stationery, projectors, and speakers. Front Desk and General Office Management (30%) - Welcome and attend to guests at the reception desk, ensuring timely assistance and a positive overall experience. - Maintain cleanliness and presentation of the front office area, including the lounge, throughout the day. - Monitor office access and register visitors to uphold safety, security, and protection of office property. - Report suspicious activity or individuals to safeguard staff and premises. - Manage office communications, including calls on the landline, mail delivery, and guest messages to staff. - In charge of opening and closing office premises and ensuring individual offices are well locked at the close of day. - Ensure safety of premises by enforcing security protocols, maintaining security lighting, and reporting irregularities or violations promptly. - Oversee security operations by monitoring guard transitions, conducting spot checks, and coordinating with supervisors when necessary. - Enforce security protocols for office equipment and ensure staff compliance. - Supervise office cleaners to ensure a clean, safe, and secure working environment. - Manage general office facilities, including lease administration, repairs, and overall infrastructure support. - Organize and allocate office space to optimize functionality and efficiency. - Ensure indoor lights, ACs and fans are switched off at the close of each day and security lights are on for the night - Monitor usage of utilities such as electricity and water and investigate any abnormal increments in monthly bills to identify root causes, verify billing accuracy, prevent wastage, and implement cost‑control measures. - Ensure constant supply of drinking water at the office by coordinating delivery with the vendor as per the established schedule - Ensure that water dispensers, ACs, Solar Equipment, Fire -Extinguishers and other office equipment are serviced in a timely manner - Manage compound maintenance (mowing, watering of outdoor plants, weeding and tree trimming) as per established schedule Office Equipment and Asset Management (20%) - Review and propose improvements to equipment management policies and train staff to ensure adherence to established guidelines. - Keep the equipment tracker updated in real time, clearly recording the location and status of all items. - Enforce item sign‑out and return procedures, ensuring accountability for all equipment under Admin custody. - Arrange insurance coverage for valuable equipment immediately upon acquisition by Educate!. - Support the Logistics and Stores Assistant with verification and shipping of program materials. Central Management of Hotel Bookings for Local Staff (20%) - Monitor hotel booking requests submitted by staff via email to ensure compliance with organizational requirements, and take appropriate action on non-compliant requests. - Maintain and update the hotel booking tracker in real time, ensuring accuracy and accessibility. - Collect and provide feedback to both hotels and staff to strengthen relationships and improve service quality. - Respond to inquiries from hotels and staff regarding bookings and services. - Maintaining cordial relationships with partner hotels to ensure seamless operations - Collect EFRIS invoices from hotels after staff checkout and compile with all relevant supporting documents and share promptly with the Finance Officer to facilitate timely payments to hotels. - Conduct training sessions for new staff and refresher sessions for existing staff to ensure full understanding and adherence to hotel booking policies. - Lead the process of identifying, evaluating, and contracting new partner hotels. - Maintain an up-to-date tracker of hotel contracts and spearhead contract renewals to ensure continuity before agreements lapse. Who You Are - Bachelor’s degree in Business Administration or any relevant field, at least 2 years of professional experience. - Proficiency with MS Office Suite, with excellent MS Word and Excel skills - Excellent interpersonal and written communication skills - Excellent attention to detail - Thoroughness when accomplishing tasks - Systems oriented, - High integrity - Excellent customer service, general management and strong personality. - Experience in multitasking in a fast – paced environment, set priorities, work independently as well as thrive a team. - Fits our Five Culture Tenets (see What is Educate! About? below); Learn more by looking at Educate!’s culture deck here What We Offer - A vibrant, mission-driven environment with a supportive and fun team. - Competitive salary based on experience. - Learning & growth opportunities Application Process: Rolling basis, interviews happening soon! Terms - Location is Kampala, Uganda Our Culture & Tenets(Values) We’re ambitious. Are you? Educate! is growing fast, so new opportunities are opening up and expanding all the time. We’re inspired by people with drive, and we love to help them reach their full potential. We expect everyone at Educate! to contribute above and beyond their job description, grow their skills, and advance their careers, and we are committed to supporting our staff members on that journey of their careers, and we are committed to supporting our staff members on that journey. - We put Youth First, Impact-Obsessed - We are purpose-driven, focused on impact, and prioritize what truly matters. We listen to youth, design our efforts around their needs, and ensure every dollar creates transformative experiences they value. - We Exceed Expectations - We take pride in going above and beyond to achieve the best results—proactively identifying problems and seeking solutions without waiting or stopping at what's requested. - We Are Always Learning - We are committed to seeking and applying new knowledge and ideas. We stay open-minded and continuously try new things, experiment, grow, and improve. We invest in learning for ourselves and our teams. - We are One Team, Many Views - We value all individuals, believe diverse ideas and open dialogue drive excellence, foster a supportive and respectful environment where everyone can freely express themselves. We work as one team and prioritize the organization's mission over personal or team interests. - We have the Startup Mindset - We innovate relentlessly to grow our impact, we never think “we have arrived” or “we’re done.”We constantly challenge the status quo, embrace change, and move quickly toward our vision. Unafraid of failure, we question anything that hinders progress. Every person at Educate! — from interns to the executive director — is evaluated by how they live up to these five cultural tenets. They are at the core of how we achieve our mission and why we work as well as we do. Educate is committed to providing an inclusive and welcoming environment for all who interact in our community. In creating this environment, we encourage people from a variety of cultures, backgrounds and life experiences to join our diverse team. We’re committed to ensuring all candidates are screened for child and youth safety. As part of the process, you’ll need to provide a Certificate of Good Conduct. Educate! reserves the right to withdraw employment offers if any risks to youth are identified.


