Talkdesk logo
Talkdesk

Experience. A better way.

People Operations AI & Automation Manager

Artificial IntelligenceArtificial IntelligenceFull TimeRemoteSeniorTeam 1,001-5,000Since 2011H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

19 days ago

Salary

$100K - $123K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

People Operations AI & Automation Manager

Talkdesk

• Conduct comprehensive reviews of current People processes to identify inefficiencies and design scalable, error-resistant workflows. • Act as the advanced point of contact for complex Workday configuration, troubleshooting, and system enhancements. • Refine ticketing queue management and resolution protocols to improve the internal employee service experience. • Conduct regular, systematic audits of People Operations transactions to ensure data accuracy, procedural compliance, and system integrity. • Analyze audit findings to perform root-cause analysis and design automated safeguards that prevent future data entry errors. • Develop and maintain a centralized library of Standard Operating Procedures (SOPs), process maps, and training documentation. • Lead the implementation of new operational models, ensuring all AI-driven processes are transparent and auditable.

Job Requirements

  • Bachelor's degree in Human Resources, Business Administration, or a related field.
  • 5 years of progressive HR experience with 2+ years in a shared services or operations role.
  • Demonstrated success leading process improvement and operational excellence initiatives.
  • Experience with low-code AI platforms to develop bespoke solutions.
  • Strong proficiency in HRIS systems (Workday preferred).
  • Excellent communication and interpersonal skills, with the ability to build relationships at all levels of the organization.
  • Exceptional organizational and time management skills, with the ability to handle multiple priorities and meet deadlines.

Benefits

  • Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
  • Retirement Benefits: 401(k) plan
  • Paid Time Off: uncapped paid time off program for exempt employees and accrual-based program for non-exempt employees.
  • Paid Holidays: 14 paid holidays each year.
  • Paid Sick Leave: uncapped paid time off for exempt employees.

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