Service Delivery Manager

Location

United States

Posted

23 days ago

Salary

$100K - $120K / year

Seniority

Lead

No structured requirement data.

Job Description

Service Delivery Manager

Nexus Technologies LLC

Role Description NexusTek is embarking on a new chapter, expanding our offerings with three strategic initiatives: Professional and managed services for hybrid cloud, cybersecurity, generative AI, and data. Our ambition is to cultivate a premier service organization recognized nationally for its leadership in these areas. Working hours: - Monday – Friday 8:00 am - 5:00 pm local time - Occasional afterhours based on client need Location requirements: - Open to remote, United States - Limited travel may be required This is a fast-paced customer-centered position. You will be responsible for ensuring the client experience remains seamless by offering technical and professional services as well as anticipating and resolving client issues. Qualifications - 5+ years of experience in IT systems management, preferably at an MSP - 5+ years of experience managing client relationships - Service Delivery experience with data center, cloud migration, or managed services a plus - Good problem-solving and analytical skills - Detail oriented and diligent - exceptional follow-up a must - Entrepreneurial by nature with a strong sense of ownership - Excellent knowledge of Excel, PowerPoint, Word, etc. - Executive presence – comfortable presenting to front line people as well as in the Board room Requirements - ITIL 4 Foundation; AZ-104 (Azure Administrator Associate) or MS-102 (M365 Enterprise Administrator) — or actively working toward one of these - Preferred / Nice to Have: CompTIA Security+ or CySA+; PMP or PMI-ACP; PSA platform certification (ConnectWise, Halo PSA, or Autotask); CMMC Registered Practitioner (RP) Benefits - Four weeks of annual accrued PTO - Seven paid national holidays - Medical, dental, vision options - Company-paid life insurance, short and long-term disability - Voluntary benefits such as critical illness and accident - Voluntary Legal Shield and identity theft protection - Discretionary annual 401k match plan - Generous employee referral bonus plan - Employee Assistance Program - Access to over 90,000+ courses in ADP My Learning - StandOut employee engagement tools - Eligible to apply for a Pluralsight license - Eligible to apply for NexusTek Technical Academy or Leadership Academy Interview Process - Application Stage: Thanks for showing interest! - Screening Stage: Let's get to know each other! - Interview Stage: We’ll dive into your experience more in depth - References: 3 professional references with at least one being someone who directly managed you

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