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Revelator Ltd. logo
Revelator Ltd.

Revelator offers the best technology solutions to power your music business.

Training & Enablement Manager

ManagerManagerFull TimeRemoteSeniorTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

United Kingdom

Posted

85 days ago

Salary

0

Seniority

Senior

3 yrs expEnglish

Job Description

Training & Enablement Manager

Revelator Ltd.

• Design and deliver structured training programs for new customers during onboarding. • Build scalable training formats including live training sessions, recorded/Self-serve learning modules, and training playbooks. • Customize training based on customer segment, product usage, business model, and user roles. • Partner with Customer Success, Onboarding, Support, and Product teams to ensure training supports customer milestones. • Provide retraining when customers expand teams, adopt new features, or require support. • Design onboarding training programs for new employees across various teams. • Maintain internal training documentation and create onboarding materials. • Build and maintain a structured certification program for both internal teams and customers. • Track certification completion and manage renewal cycles. • Identify knowledge gaps based on support tickets and feedback.

Job Requirements

  • 3+ years experience in training, enablement, customer education, or learning & development.
  • Experience building structured learning programs or certification tracks.
  • Strong instructional design skills.
  • Excellent communication and presentation skills.
  • Ability to translate complex technical concepts into clear, practical learning.
  • Experience working cross-functionally with Product, Support, and Customer Success teams.
  • Preferred Experience in MusicTech and/or the Music industry.
  • SaaS or technology company experience.
  • Experience with LMS platforms (Docebo, LearnWorlds, Lessonly, etc).
  • Experience building knowledge bases (Notion, Freshdesk, Gitbook, etc).
  • Experience creating video training content.
  • Experience creating AI training content.

Benefits

  • Flexible working hours
  • Professional development opportunities

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