Role Description As a Conversational Design Consultant, you will be responsible for designing compelling contact center experiences and delivering impactful business value to our clients and their end-users. - Lead the design workstream within major customer experience transformations, across both the voice and digital channels. - Participate in cross-functional project teams, leading client engagement on design. - Collaborate with architecture, AI, and engineering teams to delight customers. - Design conversational speech systems leveraging Agentic AI and Natural Language Understanding systems from AWS and Salesforce for customer service automation. - Craft the capabilities, user experience, and persona of automated interactions across voice, chat, SMS, and email channels. - Lead requirement gathering, ideation workshops, and client design sessions. - Contribute to enterprise customer engagement strategies from a design and customer behavior perspective. - Incorporate high-level business goals into actionable, clear, and well-structured experience designs. - Create client-facing deliverables focused on conversational interaction and experience. - Analyze interaction data to identify opportunities for automation and make data-driven experience improvement recommendations. - Work with solution architects, engineers, and QA testers throughout the project lifecycle to validate design objectives. - Support customers in adopting Amazon Connect automation solutions for successful interactions. - Help drive project success criteria and reporting. Qualifications - 3+ years of experience in design or business analysis work. - Customer-facing consulting experience. - Experience communicating business and/or technology processes using tools like Lucidchart, Visio, Gliffy, Draw.io, or similar. - Adaptable to use different design tools as required. - Ability to collaborate within a cross-functional team to create rich end user experiences. - Comfortable presenting design deliverables to business stakeholders. - Experience analyzing data to identify user behaviors and make design decisions. - Willing and able learner of new technologies (e.g., Amazon Lex, Connect, and Bedrock, Salesforce Einstein and Agentforce, Google Dialogflow). Requirements - Experience building voice user interfaces (VUI) or advanced integrated voice response (IVR) systems. - Experience designing conversational flows for text-based bots (e.g., web, Facebook Messenger, etc.). - Experience designing solutions to support the contact center or customer service, or a related environment. - Knowledge of Amazon Lex, Google DialogFlow, Nuance IVR/VA, or similar conversational experience solutions. - Experience with prompt writing and generative AI powered platforms. - Familiarity with the capabilities of generative AI (LLM) systems and how to use them to solve business process challenges. - Ability to tie outcomes to business value (return on investment) through storytelling. - Experience designing solutions that integrate with CRM, Contact Center, or Case Management solutions. - Awareness of contact center industry trends, operating models, and priorities. Benefits - Remote & In-Person: Flexible work arrangements with a focus on team connectivity. - Travel: Anticipated travel commitment of up to 25% for certain roles. - Flexibility: Culture of trust allowing for personal commitments during work hours. - Collaboration: Opportunities for feedback and suggestions to improve the workplace. - Celebrate Often: Regular team events and celebrations to foster a fun work environment.

Remote I Flexible I work from the US, Caribbean or Latinamerica Step into a career where every itinerary is a love story. From candlelit terraces in Florence to seaside villas in Santorini or river cruises through Europe's most enchanting cities — you'll design journeys that couples will treasure forever. About the Role: Affinity Travels is looking for a Remote Boutique Travel Advisor to craft high‑touch romantic escapes and destination wedding experiences for clients who value culture, intimacy, and refined living. Your Signature Contribution: - Design tailor‑made honeymoons, anniversaries, and wedding journeys. - Arrange luxury cruises, private tours, and one‑of‑a‑kind romantic experiences. - Provide concierge‑level service with warmth, precision, and creativity. - Keep ahead of trends in romance travel, lifestyle, and hospitality. What You'll Gain: - Remote flexibility with hours that fit your life. - Attractive commissions plus exclusive travel benefits. - Access to premium planning tools and a supportive, design‑driven team. - Comprehensive training and opportunities for personal growth. Who You Are: - Elegant, intuitive, and detail‑focused. - Experienced in hospitality or simply passionate about luxury travel (no prior experience required). - Fluent in English or Spanish, with a gift for storytelling and romance. About Us: Affinity Travels is a boutique travel atelier dedicated to creating journeys that celebrate love, connection, and elevated living. We don't just organize trips — we design memories that last a lifetime. Don't wait: Couples everywhere are searching for experts who can transform their dreams into unforgettable escapes. Don't let this chance pass by - apply now!

Role Description AO Globe Life is seeking motivated and customer-focused individuals to join our remote team as Virtual Consultants. In this role, you will serve as a trusted point of contact for clients, guiding them through benefit options, assisting with account setup, and ensuring a seamless and positive experience. This is an excellent opportunity for individuals looking to start a career in client consulting, customer service, or account management in a flexible, remote environment. - Conduct virtual consultations with clients to review benefit options and account details - Assist clients with completing applications, forms, and required documentation - Maintain accurate and up-to-date client records in CRM systems - Respond to client inquiries with professionalism and clarity - Follow up with clients to ensure completion of enrollment and service processes - Collaborate with internal teams to provide consistent and efficient support - Build strong, trust-based relationships through excellent service Qualifications - Strong verbal and written communication skills - Excellent customer service and interpersonal abilities - Ability to manage multiple clients and tasks efficiently - Self-motivated with the ability to work independently in a remote setting Benefits - Flexible remote work schedule - Comprehensive training and professional development - Opportunities for advancement and leadership roles - Supportive and collaborative team environment Company Description AO Globe Life is committed to helping working-class families access benefit programs that support their long-term financial security. We pride ourselves on fostering a culture of growth, integrity, and meaningful client service.

Role Description AO Globe Life is seeking Financial Services Consultant to join our growing remote team. No prior experience is required—we provide training, mentorship, and support to help you succeed. In this role, you’ll meet with clients virtually, explain financial protection options, and guide them through the enrollment process. Responsibilities - Conduct virtual meetings with clients - Explain coverage options and answer questions - Assist with applications and enrollment - Maintain client records and follow up as needed - Participate in training and team development Benefits - 100% Remote position - Weekly pay + performance-based bonuses - Paid training and ongoing mentorship - Advancement opportunities Requirements - Strong communication skills - Coachable and willing to learn - Self-motivated and reliable - Customer-focused mindset - Must be authorized to work in the U.S.