• Organize and execute assigned business projects on behalf of clients (accounting, timekeeping, payroll, project control, management reporting, etc.) according to client’s requirements • Lead full implementations, architect a system, have design sessions, and train others on basic, intermediate, and admin processes within the following Costpoint Domains/Modules: - Accounts Payable/Accounts Receivables - Project Setup - Cash Management - Consolidations - Fixed Assets - General Ledger - Multicurrency/Multicompany - Advanced Project Budgeting, Billing, Budgeting and ETC - Cost and Revenue Processing - Inter-Company Work Orders - Subcontractor Management - Time Collection/Expense/Labor/Leave - Product Definition - Procurement Planning - Purchasing - Receiving • Meet with assigned clients when needed and perform an initial assessment of a problematic situation • Collect information about the client’s business through a variety of methods (shadowing, interviews, surveys, reading reports, and other means) • Analyze and interpret data to expose weaknesses and problems, and comprehend the causes • Formulate recommendations and solutions with attention to client requests, capabilities, and limitations forming concise reports • Present findings and suggestions to clients with ample justification and practical advice • Develop detailed business plans to drive small or radical changes • Assist the client in implementing the plan and resolve any occasional discrepancies • Guide any occurring problems and issues • Mentor associate consultants and consultants • Provide insight and documentation into process improvement for client-supported activities for the internal team to utilize • Provide insight into the level of effort for parts of projects or activities • Formulate recommendations for new service offerings • Work with Sales & Marketing Team on new opportunities • Communicate effectively with clients to clearly understand project requirements and scope • Ensure that project deliverables meet client requirements and quality standards

• Lead the delivery of reporting strategy and report development client engagements, largely independently, demonstrating critical thinking and understanding of both process and strategic issues, context, and client needs. • Develop content – including writing and editing reports, disclosures, and other related materials. • Conduct strategic analysis, benchmarking, and research to develop actionable short- and long-term recommendations for clients’ reporting ambitions. • Lead project delivery teams, comprised of colleagues at all levels and from across the organization, including reviewing and refining team members’ work products and being accountable for ensuring they meet our quality standard: clear and well-written, reflective of careful thought and analysis, error-free, and polished. • Deliver tasks on time, within budget, and with exceptional quality, to ensure that projects meet or exceed targets and deadlines. • Manage several projects at any one time – each with their own project team, which may include external contractors – including managing timelines, workstreams, and budgets and proactively identifying and mitigating risks to project success. • Convey an understanding of voluntary and mandatory disclosure strategies, various reporting frameworks, raters, regulatory requirements, and reporting best practices. • Advise clients on reporting strategy projects via rater and framework gap analysis, benchmarking, and reporting trends analysis to develop recommendations for programmatic and policy enhancements that address disclosure gaps and improve performance. • Support clients in gathering data and information and translating key sustainability messages into mediums for different target audiences (e.g., investor reporting frameworks, ESG rater and ranker platforms, regulators, customer surveys, employees, etc.). • Support and help advise clients in developing and implementing assurance readiness processes for their sustainability reporting. • Integrate and utilize ESG data management tools and software solutions. • Contribute to and develop proposals for potential clients and projects, as well as expand scopes of engagement and support with existing clients, in collaboration with colleagues across Anthesis, to help them drive their sustainability agenda.

• Working as part of a team to deliver large/complex IAM implementations • Understanding client requirements and configuring solutions • Designing and defining strategies with clients • Working as part of the SailPoint Delivery Team to Design, Develop/Configure and Implement IAM Solutions • Advising clients on compliance controls • Reviewing and advising on security design and remediation projects • Building and maintaining good relationships with client project teams • Developing and maintaining relationships with third parties and vendors • Providing SME knowledge to junior team members

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Our Specialized Travel Consultants work in a high-touch service environment to book travel and accommodation for some of our top clients at Amex GBT. Working from the comfort of your own home, you’ll collaborate with your team to provide creative and timely travel solutions and an outstanding travel service experience. If you’re curious, collaborative, and enjoy working in an environment that prioritizes quality of interactions over quantity of calls, this may be the perfect role for you! What You’ll Do - Advise and arrange travel for corporate business customers (both individuals and groups) - Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations - Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Amadeus, and/or Galileo. Training may be provided - Communicate effectively with customers over the telephone, messaging (chat), e-mail, and/or back office systems - Act as a trusted advisor by using travel expertise to proactively provide advice and selling additional services to clients to meet their needs while adhering to their company’s travel policy - Work individually and as a team to meet business and account-specific goals, which may include customer satisfaction, call adherence and service metrics We look forward to sharing more detailed job functions and key performance indicators during the interview process. What We’re Looking For - Previous experience in travel (preferably business travel) and understanding of fares and ticketing rules for car, air, and hotel - Passion for excellence in client service, including proactive anticipation of needs - Native GDS expertise (Sabre, Apollo, Amadeus and/or Galileo) - Professional communication (written and verbal) - Attention to detail - Act with integrity, and look after personal traveler information - Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation) - Resolving customer issues quickly and independently - Teamwork and openness to feedback Our Traveler Care unit is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work afternoon shifts (12-8pm) and weekends. Location Mumbai, India The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. - Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. - Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. - Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. - We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. - And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!