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Freebird

We're taking the hassle out of headcare.

Community Manager

Community ManagerCommunity ManagerFull TimeRemoteSeniorTeam 11-50H1B No SponsorCompany SiteLinkedIn

Location

United Kingdom

Posted

76 days ago

Salary

£30K - £33K / year

Seniority

Senior

Bachelor Degree4 yrs expEnglish

Job Description

Community Manager

Freebird

• Identify opportunities to grow and enhance the Freebird member community. • Plan and execute community growth strategies. • Develop and implement community engagement and member communications strategies. • Plan and execute engagement activities such as social media posts, events, campaigns or activities with 3rd-party collaborators. • Connect deeply with our membership base, building relationships with members on the platform, social media and other channels, acting as a point of contact for member relations. • Facilitate conversations and interactions with and between members both online and offline. • Moderate discussions and content, responding to community inquiries and feedback. • Lead on content creation and communications, including website, blogs, email campaigns, events, webinars, newsletters. • Track and analyse member engagement. This includes collecting data on the frequency of meet-ups, chat messages, social media engagement and more. • Monitor and be a source of customer feedback for the company, and share internally such that it guides our future development. • Identify and reach out to similarly aligned communities, organisations, influencers, bloggers or potential partners to support the growth of our community. • Develop collaborations and partnerships that can help us grow. • Develop relationships with organisations, stakeholders and influencers in positive ageing – helping to position Freebird as a key player in the global silver economy. • Stay up-to-date on the latest trends in healthy ageing; includes attending industry events, reading industry news, following thought leaders in the field.

Job Requirements

  • 4+ years experience in a previous community management or related role
  • Excellent knowledge of social media platforms and social media management tools
  • Superior organisational skills; ability to monitor and facilitate communication across multiple channels
  • Strong understanding and experience of business operations and processes, including project management
  • Strong computer skills, including knowledge of relevant software programs and tools, including analytics tools
  • Excellent verbal and written communication skills, including grammar and spelling, and the ability to create high quality engaging content
  • Excellent analytical skills, with strong attention to detail
  • Bachelor’s Degree or equivalent experience in Business, Marketing, Hospitality, or other related fields

Benefits

  • Generous pension scheme
  • Annual holiday entitlement
  • Early employee equity options
  • Personal development opportunities
  • Flexible working hours
  • Remote-first & flexible culture: we believe in outcomes over time-keeping
  • Use of Founders Factory office at fantastic location near Covent Garden, London

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