• Act as the primary client contact, building trusted relationships and ensuring ongoing client satisfaction. • Collect and refine briefs, ensuring information is communicated clearly to internal teams. • Lead presentations of deliverables and action plans to clients, defending the agency’s strategic choices. • Identify new client needs and propose solutions that generate value and growth. • Mediate conflicts and manage adverse situations with diplomacy and a solution-oriented approach. • Create schedules, define milestones, and allocate resources for the execution of marketing plans. • Monitor the status of all internal tasks, ensuring deadlines and quality standards are met. • Prepare SOWs (Scope of Work), track budgets, and ensure project profitability.

• Provide consultation and strategic guidance to attorneys and business professionals throughout the eDiscovery process, including data preservation, collection strategies, and defensible, cost-effective workflows. • Utilize Relativity One, dtSearch, analytics, and AI tools to process, analyze, search, and produce litigation documents in compliance with FRCP, ESI agreements, and client specifications. • Build, test and deploy Relativity One workspaces, templates, dashboards, views, and structured review workflows to support case teams efficiently. • Perform advanced Relativity Searches (dtSearch, Analytics, and concept clustering) to support culling and review refinement. • Guide and mentor eDiscovery Analysts and Litigation Support Specialists on advanced workflows, ensuring defensibility, accuracy, and efficiency. • Collaborate with legal teams and client IT to design data maps, legal holds, and preservation workflows for multiple data sources. • Track and manage project timelines, budgets, and deliverables, ensuring deadlines are met and client expectations are exceeded. • Support onboarding, training, troubleshooting, and ongoing use of eDiscovery platforms for case teams and document reviewers. • Maintain knowledge of emerging eDiscovery and GenAI technologies, advising teams on safe, ethical, and defensible implementation to optimize review efficiency. • Implement and standardize best practices across offices, continuously improving workflows, quality control, and technology adoption. • Manage data transfer, storage, and compliance with firm policies, while participating in post-project analyses to identify process improvements. • Create compelling presentations, graphics, timelines, and visualizations to support trials, mediations, or client deliverables.

• 4,5 Monate, Vollzeit und 100 % Online Unterricht • Erfahrene Dozierende in Live-Online-Trainings • Erlernen von Kompetenzen für die Abwicklung von Digital- und IT-Projekten im Gesundheitswesen • Vorbereitung und Erwerb von Herstellerzertifikaten: SCRUM, Prince2 Qualifikation

• Lead end-to-end implementation of Humata Health’s products, from planning through go-live and post-launch support. • Demonstrate ownership of the team strategy for achieving project objectives, independently identifying and executing the steps necessary to meet milestones successfully. • Own and maintain comprehensive project plans to track customer projects, deliverables, and key milestones. • Identify and drive the necessary steps to successfully achieve project objectives, independently resolving project-impacting issues in a timely manner. • Employ effective strategies for identifying and managing project dependencies, proactively mitigating potential delays, and ensuring alignment with internal teams and customers. • Serve as the primary point of contact for clients and internal project teams during planning and implementation phases. • Actively manage deliverables across planning, building, testing, and go-live to ensure successful deployments. • Maintain accurate and current documentation related to project issues, risks, and tasks in Smartsheet or other project tracking tools. • Implement a comprehensive communication plan for each project, ensuring relevant stakeholders are informed with timely updates. • Send meeting summaries and next steps within one business day after implementation meetings. • Lead testing and training activities to prepare customers for go-live, ensuring smooth transitions into operational use. • Obtain necessary payer, portal, and EHR credentials for automation implementation. • Lead Go-Live Check-In Calls in partnership with Customer Success Managers. • Work with CSM and Support teams to ensure reporting accuracy and successful post-launch monitoring. • Ensure customer workflows align with product functionality and escalate change management needs to the Customer Success Manager when necessary. • Collaborate with cross-functional teams, including Sales, Product Development, and SMEs, to align solutions with customer needs and goals.