Role Description We are looking for a detail-oriented and reliable Virtual Veterinary Assistant to support daily operations for a busy veterinary practice in the United States. This role is ideal for candidates with prior experience working remotely with U.S.-based veterinary clinics and strong familiarity with veterinary workflows and systems. Key Responsibilities - Answer incoming calls in a professional and timely manner - Handle basic client inquiries regarding services, appointments, and general information - Schedule, reschedule, and manage appointments efficiently - Maintain accurate and up-to-date records within veterinary systems - Ensure a smooth communication flow between clients and the clinic team - Provide a high level of customer service and empathy when interacting with pet owners Qualifications - Previous experience as a Virtual Assistant for U.S. veterinary clinics (required) - Hands-on experience with veterinary EHR/EMR systems (e.g., AVImark, eVetPractice, Cornerstone, etc.) - Strong English communication skills (verbal and written) - Comfortable handling high-volume calls and multitasking in a fast-paced environment - High attention to detail and organizational skills - Reliable internet connection and a professional remote work setup Requirements - Full-time position aligned with U.S. business hours (Pacific Time) 8:15AM PST - 5:15PM PST; Saturday 8:30AM PST - 1:30PM PST. - Availability required Monday through Saturday Benefits - Fully remote opportunity - Long-term engagement with consistent workload - Candidates must be comfortable working within structured workflows and following established processes

Role Description Starting your career? Begin your journey with us! We are looking for a Junior Mental Health Professional to join our Triage team. - Assess our patients in initial chat interviews once they join our platform. - Assign the most adequate prevention/intervention service for patients according to their needs. - Identify and clarify patients' psychological demands. - Support the Operations department with other administrative tasks. Qualifications - Degree in Clinical Psychology. - License to practice psychology in their country. - Minimum six months of experience in psychological care. - Excellent verbal and written communication skills in Italian, Spanish, and English; other languages are a plus. - B2 - C1 English proficiency (to be assessed in an interview). - Good command of technologies. - Creative person with strong organizational and teamwork skills. - Availability to work Monday to Friday from 09h to 17h (CET time) (fixed schedule). Benefits - Benefits to access to ifeel psychological therapy with your dedicated psychologist. - Competitive freelance fees. - Apply your knowledge and skills through innovative e-therapy solutions. - Periodical training and supervision to help you grow as a professional. - Join a young and international community of psychologists. - Make a real impact in a rapidly growing start-up. Company Description ifeel is a leading online therapy platform for individuals and organizations, with the aim of making psychological therapy more accessible to everyone. We work with licensed psychologists to provide innovative solutions for the emotional wellbeing of individuals and organizations around the world. Our vision and ambition are not only to give everyone easy access to emotional well-being, but it is also to offer our employees the best environment to develop their professional and personal careers. A job where you'll be challenged and have the most fun working environment.

Title: Revenue Cycle Financial Representative - Financial Counseling Location: Alabama, Alaska, Arizona, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Mississippi Missouri, Montana, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming. United States Job Description: Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. Summary: Responsible for performing a variety of complex pre-services, financial counseling and customer service related functions for patients and/or their representative including pre-service estimates, collection of pre-payments, collection of prior debt, obtaining authorizations, addressing billing questions, establishing payment plans, screening for financial assistance, responding to MyUNCChart inquiries and other Customer Service requests for both hospital and physician services. This is a remote position eligible for hire from: Alabama, Alaska, Arizona, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Mississippi Missouri, Montana, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming. Responsibilities: 1. Create Hospital and Physician estimates using the Epic Patient Estimator, review eligibility and benefits utilizing RTE, and obtain authorization requirements. 2. Contact patient pre-service providing benefit and patient liability education, explain the estimate cost, and attempt to secure payment and/or set expectation of payment at time of service. 3. Provide estimates to patient shoppers and clinical areas across the healthcare system. Work with clinical areas to create estimate templates, determine workflow and process, and collaborate with ISD for template creation and rollout. Provide payment plans for point-of-service (POS) collections. 4. Train clinical areas on estimate usage and patient scripting for collections, audit and provide feedback on accuracy of estimates utilizing Epic estimate reports. Track and trend collection amounts and template accuracy utilizing hospital and physician EOBs and refine process to enhance accuracy. Screen and assist patients with financial assistance, Medicaid eligibility and/or other funding sources available. 5. Monitor and track routine follow up with Medicaid and financial assistance approvals. Handles HB/PB patient inquiries to address any/all billing questions via inbound calls, MyUNCChart, patient correspondence and patient walk-ins. 6. Fulfills patient requests for itemization of charges, adding/verifying/billing insurance, establishing payment plans, payroll deductions, process adjustments, request refunds, and explain charity care policy and guidelines. 7. Initiate patient outreach on delinquent payment plans, adding accounts to existing payment plans and high risk/balance accounts. Investigate HB and PB Set off Debt Collection Act (SODCA) disputed accounts that have received a NC State Income Tax refund withhold using current and legacy billing and imaging systems. Meets with attorneys to record depositions, collaborate with the attorney general’s office and attend/participate in hearings when needed. 8. Work with Patient Relations, Risk Management for HB and PB patients who have escalated complaints or concerns. Oversee HB Client account billing and follow-up which includes validating charges and fee schedules, review and move charges, research and reconcile payments, communicate with multiple departments to answer client questions and collect payments. Work with external customers such as collection agencies, clinics to address any patient concerns Other Information Other information: Education Requirements: ● High school diploma or GED. Licensure/Certification Requirements: ● No licensure or certification required. Professional Experience Requirements: ● Two (2) years of experience in Hospital or Physician Insurance related activities (Authorization, Billing, Follow-Up, Call-Center, or Collections). Knowledge/Skills/and Abilities Requirements: ● Excellent interpersonal, verbal and written communication skills. ● Excellent listening skills, and organizational skills. ● Advanced knowledge of UB-04, HCFA-1500’s and Explanation of Benefits (EOB) interpretation. ● Intermediate knowledge of CPT and ICD-9 codes. ● Advanced knowledge of insurance billing, collections and insurance terminology. ● Ability to work in fast pace environment and prioritize and manage multiple tasks. ● Healthcare terminology. ● Customer Service skills. ● Computer knowledge: MS Word, Excel, and Outlook. ● Knowledge of 3rd party reimbursements from insurance companies and government payers is a plus. Job Details Legal Employer: NC Health Entity: Shared Services Organization Unit: Financial Counseling Work Type: Full Time Standard Hours Per Week: 40.00 Salary Range: $18.84 - $26.77 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type: Remote Work Schedule: Variable Location of Job: US:NC:Chapel Hill Exempt From Overtime: Exempt: No This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job. Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

Title: Care Navigator (Outbound) Locations: AL, AZ, FL, GA, KY, IN, IL, MI, NV, OH, PA, SC, TN, and TX. Remote Job Category: Upperline Plus Requisition Number: CAREN002890 Full-Time Remote Job Description: A Specialty Path to Good Health Upperline Health is the nation's largest provider dedicated to lower extremity, wound and vascular care. Founded in 2017 with the ambitious goal of changing specialty care, Upperline Health delivers a more efficient path for patients to receive consistent and effective treatment for chronic illnesses. Triage is temporary. Treatment is transformative. Upperline Health providers coordinate patients' care among a team of specialists - physicians, advanced practice providers, care navigators, pharmacists, dieticians, and social workers for integrated treatment that addresses patients' immediate and long-term health needs. We put patients at the center of value-based care. About the Care Navigator Role Upperline Health is seeking Care Navigators with prior healthcare experience, to support a team of clinicians in delivering complex plans of care in accordance with the patient's health status and overall goals and values. This individual will be responsible for providing all telephonic and back-office support required by the team of clinicians. In this role, you will provide remote critical support activities to coordinate care delivery for Upperline Plus patients. This includes a range of clinical support and administrative tasks such as telephonic coordination of care to Upperline Plus patients and families, scheduling in-home, clinic, and telehealth patient visits for clinicians, managing patient care referrals and orders to completion, coordination of preventative care needs, and other tasks as assigned. Ideal candidates will have experience identifying and coordinating the needs of patients with multiple chronic conditions and supporting clinicians to help them operate as efficiently as possible. Responsibilities will be highly varied, and appropriate candidates will be multitalented, flexible problem solvers who are eager to tackle complex problems and tasks with a strong focus on customer service excellence. As Upperline continues to expand, this individual will be able to explore a wide range of career opportunities within the company. Ideal candidates will have experience working with the older adult population. Most importantly, candidates must demonstrate compassion for patient needs, pay great attention to detail and thrive in a collaborative environment. This is a remote opportunity available to applicants who currently reside in AL, AZ, FL, GA, KY, IN, IL, MI, NV, OH, PA, SC, TN, and TX. The working hours for this position is Monday through Friday from 8am - 5pm CST. What You'll Do: - Conduct telephonic communication with Upperline patients and their families, including triaging incoming calls and initiating proactive outreach calls at the request of Upperline clinicians. - Develop, implement, and manage patient care plans, while collaborating with patients monthly to establish and work toward individual health goals. - Provide care coordination by acting as a liaison between patients, their families, and providers, ensuring clear and timely communication across the care team. - Advocate for the patient's needs by providing education and resources while helping them navigate the healthcare system. - Communicate and refer to support staff based on the patient's needs. - Various clinical and administrative tasks including scheduling in home, clinic, and telehealth patient visits. - Participation in weekly interdisciplinary team meetings. - Other related duties as deemed necessary by Upperline Health. Qualifications of the Care Navigator: - Associates degree or higher education - Additional education/certification as a BSW, CNA, LPN, or MA highly required - Candidates should be excited and energized by the prospect of working collaboratively as part of an innovative team - Prior healthcare experience, ideally serving chronically ill patients, required - Bilingual English/Spanish is preferred - Strong customer-service orientation - Exceptional organizational skills and ability to multi-task - Self-starter with an entrepreneurial spirit and demonstrated problem solving skills - Strong writing, Word, Excel, and database management skills - Extremely strong work ethic Benefits Competitive benefit options include comprehensive medical, dental and vision plans, 401K (matching), PTO and parental leave. Compensation Compensation is commensurate to compensation for similar positions in the region and based on prior training and experience Job Type: Full-time