Role Description This position is responsible for all regional office administration and management. This includes (but is not limited to) staff support, office management, performance management processes, team communications, onboarding, Dayforce Administration, and retention of all current regional employees. This Manager would support and manage all staff reporting into the offices in which they support. Supervises, coordinates, and guides the activities and operations of local and remote Billers, Schedulers, Service Representatives, and other Office Support Staff in various roles. Organizes each assigned region/department to help run more smoothly as a cohesive team. Establishes and implements more efficient processes and procedures within teams and for individual team members. Goes above and beyond to drive unparalleled performance and unequivocal commitment to ATIS’ Vision, Mission, and Values. Qualifications - Bachelor’s degree (BA) or equivalent - Two to four years related experience, or equivalent combination of education and experience - Strong organizational, problem-solving, and analytical skills - Ability to manage priorities, duties, tasks, and workflows associated with managing employees - Excellent customer service and interpersonal skills - Good judgement with the ability to make timely and sound decisions - Excellent written and verbal communication skills - Versatility, flexibility, and a willingness to work within constantly changing priorities - Proficient in use of Microsoft Office: Outlook, Word, Excel - Proficiency in NetSuite, preferred Requirements - 70% General Responsibilities - Supervises and advises local and remote team members to ensure they are providing timely and accurate service. - Works with direct reports and leadership to establish departmental and individual goals/KPIs. - Advises and guides assigned teams and individual team members to help reach and maintain KPIs. - Helps each team member to understand his/her role within the team, so they can all reach team goals more quickly and efficiently. - Conducts regular one-on-one meetings and performance reviews with all direct reports. - Distributes workloads, organizes, directs, and monitors daily activities of teams. - Monitors and provides feedback related to phone demeanor, technical accuracy, performance, and conformity to company policies as needed. - Monitors and analyzes productivity of direct reports/teams and generates reports based on analysis. - Ensures direct reports are properly utilizing NetSuite Dashboard to track individual and departmental KPIs. - Answers questions from employees and clients within expertise; redirects to appropriate contact for assistance when needed. - Recommends corrective services to address customer complaints or performance needs. - Hires, trains, motivates, and rewards team members. - Approves/manages timecards in payroll system and communicates payroll and personnel changes/issues with appropriate parties. - Establishes and maintains thorough knowledge of the Elevator Inspection industry. - Prepares reports and correspondence as needed/requested. - 20% Regional Responsibilities - Ensures customer satisfaction in region, which is measured by: 1) customer surveys, 2) churn, and 3) new revenue. - Conducts regular regional meetings at minimum of once per month and provides summary to manager. - Establishes procedures, prepares and coordinates schedules, and expedites workflows. - 10% Billing Responsibilities - Helps maintain credit and rebills so that they are all done in a timely fashion. - Helps with billing if any of the Billers fall behind or may be out. - Maintains and balances the Inspectors monthly production summary spreadsheet. - Runs month end reports and submits to Finance Director at the end of each month. - Helps AP with any portals that are not being maintained in a timely fashion. - Helps AP with any invoices, current or past due, that may need attention. - Responsible for reviewing/billing key accounts. - Other duties as assigned, requested, or needed. Benefits - This position operates in a professional office environment. - Minimal travel required. This may include visits to regional offices, required company functions, and visiting potential acquisitions as necessary.

Role Description Serves members by being an advocate and point of contact for member questions and concerns regarding benefits, eligibility, referrals, claims, and any other aspects of plan benefits and services. Ensures member satisfaction by providing superior customer service and willingness to help at all times while maintaining a professional demeanor. - Provides quality customer service by applying SCAN Five Service Principles. - Educates members, family, providers, and caregivers regarding benefits and plan options. - Accurately explains benefits and plan options in person, via email, or telephonically. - Provides follow-up with members by clarifying the customer’s issue, determining the cause, and identifying and explaining the solution. - Escalates appropriate member issues to management or other departments as required. - Consistently meets and/or exceeds departmental standards, including quality, productivity, and adherence to schedule and attendance. - Responds appropriately and in a timely fashion to member/internal staff/providers by answering telephonic and written inquiries concerning benefits, eligibility, referrals, claims, and all other issues following departmental policies and procedures and job aids. - Takes ownership of the issue, focusing on providing solutions and options for members, as necessary through resolution of member issues. - Increases member satisfaction by following up and resolving member issues, complaints, and questions in an efficient, timely, and accurate fashion; coordinates resolution with providers and other departments as needed. - Participates in member calling projects as assigned by management to support the overall SCAN goal of membership retention. - Follows policies and procedures and job aids to maintain efficient and compliant operations; communicates suggestions for improvement and efficiencies to management. - Identifies and reports problems with workflows following proper departmental procedures; actively participates in departmental staff meetings and training sessions. - Follows all appropriate Federal and State regulatory requirements and guidelines applicable to SCAN Health Plan operations, as documented in company policies and procedures. - Follows all HIPAA requirements. - Documents transactions by completing applicable member forms and summarizing actions taken in the appropriate computer system and following standards set by the department or by other authorized individuals. - Temporarily responds to routine member questions and concerns on specific medical group call queues as part of skill development. - Contributes to team effort by accomplishing related results as needed. - Actively supports the achievement of SCAN’s Vision and Goals. Qualifications - 1-2 years call center or related customer service experience, required. - 1-2 years of prior experience with Medicare benefits, including Medicare Advantage Plans preferred. - Experience in the healthcare, insurance, or pharmacy industry highly desirable. - Ability to maintain calm demeanor at all times, including during highly charged situations. - Data entry and general computer skills (word processing, e-mail) required. - Effective communication (oral and written) skills. - Professional/pleasant telephone manner required. - Ability to handle large call volume while providing excellent customer service at all times required. - Demonstrated efficiency/effectiveness in an environment with a high call volume. Benefits - Base Pay Range: $20.00-$21.50 - Work Mode: Remote - An annual employee bonus program - Robust Wellness Program - Generous paid-time-off (PTO) - 11 paid holidays per year, 1 floating holiday, birthday off, and 2 volunteer days - Excellent 401(k) Retirement Saving Plan with employer match - Robust employee recognition program - Tuition reimbursement - An opportunity to become part of a team that makes a difference to our members and our community every day!

Role Description The challenges of affordable healthcare continue to create new opportunities. Elderplan and HomeFirst, our Medicare and Medicaid managed care health plans, are outstanding examples of how we are expanding services in response to our patients' and members' needs. These high-quality healthcare plans are designed to help keep people independent and living life on their own terms. At MJHS, we are more than a workplace; we are a supportive community committed to excellence, respect, and providing high-quality, personalized health care services. We foster collaboration, celebrate achievements, and promote fairness for all. Our contributions are recognized with comprehensive compensation and benefits, career development, and the opportunity for a healthy work-life balance, advancement within our organization and the fulfillment of having a lasting impact on the communities we serve. You will: - Manage high volume incoming calls, and emails - Problem solve and research solutions for the caller - Log all calls into computer with details of the call - Work within multiple systems with dual screen monitors - Maintain a professional dialogue while handling difficult situations with callers Qualifications - High School Diploma or equivalent - Must live in the tri-state area - 3-4 years of experience in customer service in a healthcare environment - Prior experience in one or more of the following: Medicare, Medicaid, health insurance, geriatric population and or utilization/care management process is preferred. Requirements - Min: USD $40,000.00/Yr. - Max: USD $43,000.00/Yr. Benefits - Tuition Reimbursement for all full and part-time staff - Generous paid time off, including your birthday! - Affordable and comprehensive medical, dental and vision coverage for employee and family members - Two retirement plans: 403(b) AND Employer Paid Pension - Flexible spending - And MORE! - MJHS companies are qualified employers under the Federal Government’s Paid Student Loan Forgiveness Program (PSLF)

Role Description The Shared Services Coordinator supports the National University (NU) Academies’ operations by managing service requests, coordinating shared-services workflows, and ensuring efficient delivery of administrative and operational support across the organization. The coordinator serves as both a frontline coordinator for requests and as a key liaison among teams contributing to process standardization, quality control, and continuous improvement. - Functions as part of the Operations Team to receive, triage, and route internal service requests to the appropriate group. - Collaborates with internal and external teams to facilitate order processing, ensuring accurate and timely communication with the warehouse for inventory availability and coordinating shipping logistics. - Manages accounts, shipping, and payment status within Salesforce, ensuring data accuracy and consistency. - Manages shared inboxes and incoming calls. - Collaborates with Accounts Receivable to ensure accurate and timely payment reconciliation. - Collaborates with Accounts Payable to process vendor invoices and contract payments. - Monitors shared services queues to track open requests, assign tasks, manage priorities, and ensure timely resolution. - Utilizes various project management tools for project management and tracking purposes, ensuring deadlines are met and resources are effectively allocated. - Responds to requests via email, phone, or internal messaging; collaborates with internal teams to meet operational needs. - Performs ad-hoc administrative tasks as required, such as document processing, quality control, production assistance, support for time-sensitive or urgent items. - Maintains and updates standard operation procedures (SOPs) and documentation for shared services processes to ensure consistency and compliance. - Manages data entry, maintains electronic records, and supports administrative systems as needed. - Generates reports and analyzes data as needed to support management, process improvement, and decision-making. - Participates in assigned cross-functional projects and initiatives, leveraging operational expertise to drive successful outcomes. - Builds and maintains relationships across teams to support coordination and cross-functional collaboration. - Proactively identifies areas for improvement in service delivery, contributes suggestions to optimize processes, improves response times, and increases service quality. - Provides backup support when other team members are unavailable or during peak workload periods. - Performs other duties as assigned. Qualifications - Bachelor’s degree preferred. - Minimum of four (4) years of related experience required. - Minimum of one (1) year of operations or logistics experience preferred. - Experience in Pre K-12 environment preferred. - Experience in higher education preferred. - Experience with Salesforce preferred. Requirements - Demonstrated ability to work independently or with limited oversight, displaying self-motivation and initiative in achieving goals and objectives. - Strong organizational and time-management skills with the ability to manage multiple priorities and queues simultaneously. - Strong attention to detail, ensuring accuracy in all tasks and demonstrating diligence in follow-up actions. - Possesses strong critical thinking skills and a capacity for independent problem-solving, allowing for effective resolution of complex issues. - Professionalism and interpersonal skills to engage with consultants, vendors, and product development firms. - Excellent written and verbal communication skills and the ability to interact with internal customers, escalate issues, and liaise across teams. - Customer-service orientation and problem-solving mindset. - Proficiency in Salesforce or similar CRM platforms, enabling effective management of customer accounts and streamlined communication. - Proficiency with the Microsoft Office suite. - Familiarity with MS Teams, SharePoint, or similar document-sharing and team communication applications. - Familiarity with Agiloft, Adobe Sign, or similar contract management systems. - Familiarity with Workday for invoice processing and requisition creation. - Familiarity with web design best practices, or basic HTML, or other technical skills that demonstrate strong quality control ability and eye for detail. Benefits - Comprehensive well-being benefits for you and your family. - Salary/pay rate commensurate with experience. - Base pay is one component of National University’s total rewards package.