• Manage relationships with some of Convera’s key clients in the Financial Institution sector. • Assess clients’ current needs and determine opportunities and execute a defined quarterly plan. • Identify opportunities to sell integrated solutions and ensure continued client growth and satisfaction. • Confirm current value proposition and determine key next steps to either reinforce or expand offering. • Develop and strengthen client relationships through account review and on-site visits. • Achieve monthly, quarterly, and annual revenue targets through cross- and upselling initiatives. • Monitor and achieve quarterly retention targets. • Utilize accurate sales forecasting techniques to reflect forward customer revenue potential and growth opportunities. • Complete KPI reporting as required by account. • Identify clients at risk and build the appropriate escalation points. Discuss and identify service/product/operational improvements with client base. Share customer feedback and communicate ideas and strategies to drive the business forward. • Share leading/best practices and client trends/behaviors with rest of KAM team to ensure knowledge is shared and establish Convera as a trusted partner. • Maintain current knowledge of client sector or vertical and attend networking/industry events to further expertise.

• Confirm current value proposition and determine key next steps to either reinforce or expand offering. Develop and strengthen client relationships through account review and on-site visits • Achieve monthly, quarterly, and annual revenue targets for individual core/transition portfolio through cross- and upselling initiatives • Monitor and achieve quarterly retention targets • Utilize accurate sales forecasting techniques to reflect forward customer revenue potential and growth opportunities. • Complete KPI reporting as required by account • Identify clients at risk (due to competitor approach and / or service issues) and build the appropriate escalation points. Discuss and identify service / product / operational improvements with client base. Share customer feedback and communicate ideas and strategies to drive the business forward • Share leading / best practices and client trends / behaviors with rest of KAM team and with client portfolio to ensure knowledge is shared and establish Convera as a trusted partner. • Understand and maintain current knowledge of client sector or vertical and attend networking / industry events to further expertise in specified business / industry. • In conjunction with client management, this person will be responsible for the formation of discrete plans to foster adoption of FX risk solutions.

• Identify, pursue, and close high-value partnerships across mobile publishing, loyalty, and rewarded advertising ecosystems throughout LATAM, with a focus on Brazil, including key verticals such as shopping loyalty/cashback platforms, and fintech platforms (wallets, P2P payment ecosystems etc) • Own the full strategic sales cycle from prospecting and relationship-building through negotiation, contracting, and long-term partnership growth • Develop and maintain strong relationships with key decision-makers across partner organizations, including executive, commercial, and technical stakeholders • Build internal champions within partner organizations to drive deal momentum and long-term success • Act as a trusted advisor by aligning AdGem solutions with partner business goals, monetization strategies, and user growth initiatives • Represent AdGem at regional trade shows, conferences, and networking events to strengthen relationships and build pipeline • Partner closely with internal teams including product, operations, and account management to ensure successful onboarding and execution • Maintain strong market awareness and competitive intelligence across the LATAM ad tech and mobile ecosystem • Accurately forecast pipeline and revenue performance while maintaining disciplined CRM management

• Take part in new client integrations and manage one or several accounts simultaneously; • Act as the main point of contact between clients and internal support teams; • Ensure support processes meet agreed KPIs, SLAs, QA standard; • Monitor service quality, team discipline, and performance via internal and external QA tools; • Analyze key metrics, prepare reports, and identify areas for improvement; • Gather client feedback and translate it into actionable improvements for internal teams; • Work closely with internal teams to ensure seamless service delivery; • Maintain internal product and process documentation; • Support hiring, onboarding, and professional growth of team members; • Take a leadership role within projects and contribute to long-term client success.