• Work collaboratively with our clients to build and design a broad digital strategy then lead our teams to execute against it. • Act as the cross-functional product lead of distributed product team members from our delivery centers in the US, LATAM, India, Canada and Romania. • Work with the engineering leads to manage the overall progress of a project and use of resources, including the initiation of corrective action if required. • Lead the team to progressively execute against a short-term plan by prioritizing and planning the content and timeline for releases. • Define product vision, mission, goals, values, and customer segment(s) as the go-to expert for the product. • Effectively make prioritization trade offs within the confines of product goals. • Communicate plans, priorities, and status to the client, team members, and internal management as appropriate. • Measure and improve business and customer value delivered, develop KPIs, monitor progress continuously, and report on milestones and deliverables. • Maintain a high awareness of industry issues and trends, particularly in regards to accessibility, usability, and emerging technologies, with a view to incorporating these in future projects and staying ahead of the market.

• Work collaboratively with our clients to build and design a broad digital strategy then lead our teams to execute against it. • Act as the cross-functional product lead of distributed product team members from our delivery centers in the US, LATAM, India, Canada and Romania. • Work with the engineering leads to manage the overall progress of a project and use of resources, including the initiation of corrective action if required. • Lead the team to progressively execute against a short-term plan by prioritizing and planning the content and timeline for releases. • Define product vision, mission, goals, values, and customer segment(s) as the go-to expert for the product. • Effectively make prioritization trade offs within the confines of product goals. • Communicate plans, priorities, and status to the client, team members, and internal management as appropriate. • Measure and improve business and customer value delivered, develop KPIs, monitor progress continuously, and report on milestones and deliverables. • Maintain a high awareness of industry issues and trends, particularly in regards to accessibility, usability, and emerging technologies, with a view to incorporating these in future projects and staying ahead of the market.

• Identify & Prioritize High-Impact AI Use Cases • Drive Rapid Experimentation • Build & Deliver AI-Enabled Products • Bridge Business, Clinical, and Technology Teams • Embed AI into Real Workflows • Measure Impact & Scale

Role Description This position is remote either in Santiago, Dominican Republic or Hermosillo, Mexico. This position requires intermediate - advanced spoken English level (B2+). If you're interested in the position, please apply with your resume in English. The WFM Capacity Planner plays a critical role within the Workforce Management team, responsible for analyzing staffing needs and developing data-driven scheduling recommendations to ensure optimal operational efficiency. This role leverages historical trends, forecasting models, and performance reports to accurately project staffing requirements, supporting both current and future business demands. Key Responsibilities: - Analyze and develop weekly scheduling recommendations to ensure optimal staffing levels. - Utilize trends and reports to accurately forecast staffing requirements. - Assume and perform various duties and responsibilities essential to the position's success. - Produce and process schedules and reports promptly as requested by clients. - Work closely with the operations team to analyze and enhance delivery processes. Qualifications - Must have 2-3 years in Capacity Planning within the Workforce Management department. - Background in Outbound and NonLive Planning is an advantage. - Attention to detail and a commitment to maintaining a high level of accuracy. - Ability to prioritize workload, meet deadlines, and manage multiple tasks effectively. - Working experience creating MS Excel reports and templates. - Strong organizational skills coupled with excellent analytical abilities. - Professional oral and written communication skills. - Organized with the ability to adapt to change quickly and effectively. - Excellent attendance record, demonstrating your commitment and reliability. Benefits - Impact: Shape the future of our operations and contribute to our organizational success. - Collaborative Environment: Work closely with a dynamic operations team dedicated to improvement and innovation. - Growth Opportunities: Expand your skills and expertise in a supportive and encouraging environment. - Competitive Benefits: Enjoy a comprehensive benefits package and competitive salary. #BetterWithSSG Physical Requirements The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to sit; use hands to manipulate objects, tools or controls; reach with hands and arms; and talk and hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Noise level in the work environment is usually quiet.