• Coordinate marketing operations, field execution, and event support • Serve as a critical bridge between customer-facing activities and core marketing operations • Own and manage key operational and marketing enablement activities • Manage promotional inventory, e-commerce platform, and customer events • Lead customer-facing marketing initiatives for distributor events and meetings • Act as a trusted operational partner to internal teams

Title: Marketing Operations Coordinator - Dallas, TX Location: Dallas US Job Description: Full Time Marketing Experienced Integrative Emergency Services, LLC (“IES”) is looking for a Marketing Operations Coordinator to support the execution of marketing and communication initiatives across IES and its affiliated partners. This role is responsible for coordinating workflows, managing timelines, and ensuring operational follow-through across projects. The position partners with leadership, internal stakeholders, and external vendors to move initiatives from planning through completion in a timely, organized, and consistent manner. Work schedule is a hybrid format based at the Corporate office in North Dallas, 75244. Integrative Emergency Services, LLC ("IES") is dedicated to cultivating best practices in emergency care, providing comprehensive acute care services, creating value, and supporting patients, employees, clients, providers, and physicians in pursuit of the highest quality in health care. ESSENTIAL DUTIES AND RESPONSIBILITIES The responsibilities listed here represent the majority of the role but are not all-inclusive; other duties may be assigned. - Own and manage intake, prioritization, and tracking of marketing and communications requests, ensuring clear communication, timely execution, and visibility across stakeholders - Coordinate and execute marketing and communications initiatives across internal and external channels, ensuring timelines, deliverables, and approvals are met - Draft, edit, and distribute internal and external communications, including announcements, newsletters, email campaigns, and organizational updates - Manage project timelines and workflows across multiple concurrent initiatives, ensuring alignment with team priorities and deadlines - Coordinate cross-functional efforts with internal stakeholders, leadership, physicians, and external vendors to support delivery of initiatives - Support the coordination and execution of corporate events, conferences, training sessions, and company initiatives, including logistics coordination, timelines, and promotional materials - Manage publishing and maintenance of approved digital content across organizational platforms, as assigned - Coordinate production, ordering, and distribution of marketing materials, including collateral, promotional items, and event assets - Maintain and organize marketing assets, brand resources, and project documentation across shared platforms (e.g., SharePoint, OneDrive, Teams, and Marketing Applications) - Maintain and update communication distribution lists to ensure accuracy and effectiveness of outreach efforts - Track and document initiative progress and completion to support team reporting and operational visibility. QUALIFICATIONS Knowledge, Skills, Abilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. - Strong written and verbal communication skills, with the ability to tailor messaging to varied audience. - Strong organizational and project coordination skills with the ability to manage multiple priorities simultaneously - High attention to detail and commitment to accuracy and brand consistency - Ability to manage workflows, processes, and operational requirements across multiple stakeholders - Ability to work independently and follow through on task with minimal supervision - Strong problem -solving skills and ability to adapt in a fast-paced environment - Proficiency in Microsoft Office Suite and familiarity with marketing tools (e.g., email platforms, content management systems, social media tools). - Customer service mindset with responsiveness to internal stakeholders. Education / Experience: Includes minimum education, technical training, and/or experience preferred to perform the job. Required: - Bachelor’s degree OR equivalent combination of education and experience - 2+ years of relevant experience in operations, project coordination, marketing, communications, or related field - Ability to travel to support events, including occasional local and overnight travel Preferred: - 3–5 years of relevant experience - Experience supporting marketing or communications functions in a healthcare or corporate environment - Experience managing workflows through project management or ticketing systems - Experience working in a matrixed, multi-stakeholder environment PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. - Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus - While performing the duties of this job, the employee is regularly required to talk and hear - Frequently required to stand, walk, sit, use hands to feel, and reach with hands and arms. - Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to remaining seated for periods of time to perform computer-based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.) - Occasionally lift and/or move up to 20-25 pounds - Fine hand manipulation (keyboarding) WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. . - This position follows a hybrid work model, typically 3 days in office - Location: 4835 LBJ FWY, Dallas, TX, 75244 - Onsite presence will be required as business needs dictate. - Standard business hours apply, with flexibility as needed to accommodate early mornings, evenings or occasional weekend projects and meetings. - May visit hospital locations, vendors, and marketing event spaces TRAVEL - Some travel, including overnight and local, may be required as business needs dictate. ADA & REASONABLE ACCOMMODATION STATEMENT: IES is committed to providing equal employment opportunities to qualified individuals with disabilities. In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. If you require accommodation during the application or employment process, please contact humanresources@ies.healthcare. The company is committed to creating a diverse, inclusive, and equitable environment and is proud to be an equal opportunity employer. Qualified applicants of any age, race, religion, nationality, sexual orientation, gender identity or expression, disability, or veteran status will receive equal consideration for positions. We welcome people of diverse backgrounds, experiences, and abilities and believe that the unique experiences of our team drive our success.

• Execute ongoing quality control on outgoing communications to ensure accuracy and compliance, including proofing, hyperlink validation, and QR code testing. • Monitor automated email activity, including bounce reports and delivery issues, and execute corrective actions as needed. • Ensure timely delivery of all engagement requests and campaigns in alignment with established SLAs. • Support execution of monthly automated campaigns across email, print, and SMS channels, including providing backup coverage as needed. • Support fulfillment of Salesforce cases submitted by Client Success Managers, including providing backup coverage and assisting with more complex or escalated requests. • Serve as a support resource for Client Success Managers, including handling more complex troubleshooting and escalations. • Provide cross-functional support and backup coverage across engagement operations to ensure continuity of service. • Collaborate with internal teams to support engagement initiatives and campaign execution. • Support the preparation and upload of member lists for campaign execution and serve as backup for more complex list management needs. • Update SMS and email templates and workflows within the platform as directed. • Configure customized in-app guidance for clients using WalkMe. • Support application and product fulfillment testing as assigned. • Maintain and update documentation for processes, workflows, and standard operating procedures. • Identify process issues and share observations with manager. • Review targeted communication audits to support outreach effectiveness and identify data gaps for resolution. • Assess campaign performance data across email, print, and SMS channels. • Compile and summarize campaign results in a clear, standardized format for manager review. • Review Salesforce audit findings, identify data discrepancies, and implement updates based on manager direction. • Perform other duties as assigned.

• Optimize marketing tech stack and improve funnel performance • Manage moderately complex projects with minimal direction • Partner with campaign managers to execute marketing programs and ensure proper tracking • Leverage AI tools for improved team efficiency • Monitor marketing data quality and troubleshoot issues • Build dashboards and reporting to track KPIs and campaign ROI